Lincare Reviews

Name: Lincare
Rating: 2.22

2.2 Rating 428 Reviews

29 %

of reviewers recommend Lincare

Company Reviews

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Metrics

2.2

Based on 428 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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"I have had a myriad of problems since day one with this company! \r\nMy doctor sent me to Lincare in Piqua. Ohio back in December of 2023. I had to go to a class showing how to use my equipment before they would let me have it. My bank deposited my paycheck check into our business checking account, so I didn\u2019t have enough to pay the initial amount. The instructor came into the room & loudly announced that information to the whole class. Embarrassed, I handed her another card to process for that. Within 2 weeks, I received the paperwork from my insurance telling me what my portion was. It was $120 LESS than what Lincare charged me. I contacted them & was basically told that they bill whatever they want. \r\nIn January, our insurance changed. I sent my new insurance information to them no less than 6 times. They didn\u2019t change it, but continued to harass me. \r\nAfter the FINALLY changed it, the charges started appearing on my insurance account. They are charging my insurance for basically 2 separate machines. It\u2019s ONE machine that includes a humidifier\u2026it can\u2019t be used unless the little cup is in machine because it\u2019s ONE machine! Then, I see charge upon charge for supplies. I\u2019ve received 2 masks that are the wrong size\u2026they\u2019ve charged for 3\u2026and the cost for these products are marked up 200%! My co-pay is MORE than what it costs to buy from Amazon! They\u2019ve sent other pieces once, but they\u2019ve charged more than once. I\u2019ve notified my insurance company about that. \r\nMy insurance company has the option to pay my portion through them. I have been doing that. As of last week, I don\u2019t owe these people anything, but they charged my card for $278.75 yesterday! They were only authorized to take the first amount out. They also didn\u2019t even charge my insurance company that amount! It\u2019s more than $100 more than they charged my insurance company! My insurance company said I owed $16 this month\u2026and that was already paid. \r\nTheir customer service is a joke! Rudest people in the world both on the phone AND in person! I have written BBB & the Attorney General\u2019s office. They have already been sued for over-charging Medicare, why weren\u2019t they investigated for overcharging those that have private insurance? \r\n\r\nSteer clear of this company!"

Amy

Lincare 1 star review on 28th February 2024

Anonymous

Anonymous // 01/01/2019

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“Lincare waited almost an entire year to send me a bill. If they billed or reviewed accounts on any regular basis, I would have realized this was a bad deal. Instead they waited until the absolute last moment possible moment to bill me. There is no compassion here, no respect for sick or poor people. I spent a couple days on hold trying to get someone to pick up their equipment. Do they only employ 4 people? Their online “chat” & Portal don’t work. I have dealt with many terrible medical companies, but Lincare is the worst!!”

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Posted 9 months ago

“Mark Leavelle was great and explained everything clear. He’s a great asset to Lincare”

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Posted 9 months ago

“This was my 3rd time with issues of ordering and had to make a return.. But, Customer Service from the Call Center Representative are really upsetting, No Repore, No Decorum, .. simply don't know how to connect with the customer... Instead of texting the whole sorted details and playback the call. DOLORES THIBODEAUX Date 4/31/24 Call Time: approximately 4:30 pm central time. * I know the ins and outs of a call center I worked one for over a decade, so with the information I provided it should be resolved and call back from a supervisor.”

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Posted 9 months ago

“My wife's nebulizer inhaler and connective tubing stopped working. I called for an appointment, and Patrick in the DelRay Beach Lincare Customer Service office opened the door and invited me in. He was extremely polite, and carefully demonstrated how to assemble the 4 piece section where the albuterol drops are inserted. He showed me where to insert the tubing that connects the inhaler to the Nebulizer Machine. There was no charge for this consultation, and Patrick couldn't have been nicer. I would highly recommend this Service Technician.”

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Posted 9 months ago

“This is literally the worst medical services company ever. The staff is beyond unfriendly, not helpful and incompetent, their customer service is a joke and unreachable, they are incapable of placing, executing and delivering orders for CPAP correctly. This company should be prohibited for how bad they treat patients. Their intentional negligence and incompetence puts patients lives at risk. Tell your doctor you don’t want to work with J&L / Lincare.”

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Posted 9 months ago

“Jerry,was the sweetest kind man.he explained everything the way I could understand!I would recommend this man over an over to other people! Thank you for have such a pleasant employee!”

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Posted 9 months ago

“The billing department is horrible ! My bills are always wrong . I don't want to deal with a company I have to keep such a close eye on . I have wonderful insurance where I only pay like 7.90 a month for my supplies and then one month I will get like 40.00 for the same stuff and I have to say no I always only pay this much and they look around and go oh okay I see the problem someone had it in the computer as only 80 percent covered . I mean basically everytime I get a bill I have to call in and have it fixed just to turn around and when I get a bill again it's messed up all over I'm about done with this . Nothing more annoying then spending my time on the phone correcting someone else's job .”

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Posted 9 months ago

“Cant give them any stars- they are truly awful . This is absolutely one of the worst companies ever!!!!!!! Horrible customer service with the most rude representatives I have ever encountered. They either lie or are completely incompetent, they''ll say you are under contract with them, when you're not. They say you have equipment when you dont. Their records are all screwed up. You call multiple times and sit on hold forever only to be told someone will call you back and of course, they NEVER do. Seriously, no one should ever use this company”

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Posted 9 months ago

“Woman you have to speak too is horrible. I'm 76 disabled and have copd. She rushes me off the phone. Has no patience. Delivery guys aren't bad. I've even called corporate to no avail”

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Posted 9 months ago

“Poor communications running around with their employees asking for my personal data again and again: bad on-line Lincare business. Time to resolve my breathing issues. Transfer to a better respiratory company”

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Posted 9 months ago

“The local office mislead me about CPAP therapy. I am new to Medicare and was not told about the montly rental fees. I was told that my "co-pay" for the equipment was $75. I paid that. It was addressed as a "$10 monthly payment plan towards supplies every month, 3 months, or 6 months." I repeated that back to him, as I made notes in my handy notebook for reference. Then three months goes by and I get a "demand for payment for past due balance." I never received a statement. I called the local office and was called a "liar" because "everybody gets monthly statements." The demand for payment was not itemized and had no payment coupon or address to send the payment, but it did have an account number, which I used to pay as a guest online. I noticed I was being billed $10 a month "rental" in addition to the copays for cost of supplies billed to insurance. I called the main phone number with questions, but nobody ever answered my call. I dared not call the local office in case Lucifer answered and called me a liar again. Forward 3 more months and I get another late notice and demand for payment. I rinsed and repeated and called to talk to someone and they just forwarded my call to the local Lincare office where I was once again called a liar and berated for asking questions. I kept getting calls for supplies and ordered them, reminding the caller that I have not received any statements and they said they'd notate my account. Today, I called the main number and after 44 minutes 14.5 seconds on hold, I was disconnected. I called again and tried a different department as was redirected to the local office with Lucifer who once again called me everything but a child of God. I told her that I was not talking to her since she was hateful and I disconnected and called a branch office two states away from me. I pleaded my case and a nice guy helped me the best he could. He have me my customer ID number, after I successfully identified myself properly and he read off statements "sent to me," which I never received. He verified my address and told me that there have been issues with some not getting their statements. I tried to register for the patient portal but got error codes. I called the portal support line and was greeted with a nasty woman who interrupted me and said, "DO you want help or not?" All I was doing was reading her the error message on the screen after she asked me if she could help. I disconnected the call. They can just send me late notices and I will pay them, that way. They are the worst to work with. I should've learned from them when I got a nebulizer several years ago. I could have just bought one with cash from the local pharmacy and been done with it. That extra cost would have been worth not dealing with Lincare and their nasty, grumpy, hateful people.”

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Posted 9 months ago

“On hold 40 minutes. They were supposed to deliver a nebulizer and never came”

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Posted 9 months ago

“If I could give them a zero I would. Their billing is so awful you can’t tell if they are double charging. IF YOU FINALLY reach them, they tell you that the6 can’t see your bill. Well - then who can? Their “new portal” is filled with NA. Beyond frustrating. And the answer their phone letting you know nobody in the USA received a bill for the first 6 months of the year. Great.”

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Posted 9 months ago

“My one star is for the 2 ladies in the office in Warrenton OR. Lincare contracts with a third party supplier for CPAP supplies who sucks. We have placed multiple orders and they call you from an unknown number to "verify" the order you placed...it makes no sense. Then, if you don't answer your phone, they cancel the order. We have been going through this for the last 2 months, and we are extremely unhappy, and may be going with a different company and hope they can do better.”

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Posted 9 months ago

“I have tried for 2 weeks now to get my oxygen tanks refilled. Customer service at the quitman Texas office is pathetic. I now completely understand why lincaure has had a lot of lawsuits against them. I will never refer them. Also will let hospital know that referred them.”

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Posted 9 months ago

“Customer service is non-existent. Billing is perpetually a mess. They will not send bills in mail and their patient portal is defunct.”

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Posted 9 months ago

“Twice now Lincare has changed my credit card over 400.00 each time. It is covered through my insurance and I should not be billed! Infuriating that this company is so inept. Contacting The Better Business Bureau. Absolutely ridiculous!”

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Posted 9 months ago

“If I could give this place a negative 4 stars I would. They are terrible,no customer service no people skills at all. They are not the place to do business if possible go somewhere else. They refuse to bill the insurance first and want all the money upfront. Go elsewhere whenever possible Trust the reviews people.”

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Posted 9 months ago

“I have not dealt with this company before, but have dealt with a number of services companies. The service tech assigned to me was a Mr. Marshall Campbell. To say I was impressed would be an understatement. He was knowledgeable about his product, courteous and extremely patient and kind when dealing with an old, nervous man. He is an asset to his company and I predict will go far”

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Posted 9 months ago

“Such a frustrating co to work with both locally and nationally—-VERY unfriendly ppl—-incompetent—never get what I order—last order over 1 year ago I ordered 2 nasal pieces—-I received 5 (got charged for 6) and a headpiece—called local office and was told how much it would cost if I kept it—-it was TOTALLY wrong—received a bill for $132.00 which I payed—-11 months later I receive another bill for $49.00 for I don’t know what as I haven’t ordered anything in a year—-the woman I talked to was so RUDE the I yelled at her and hung up—-I will NEVER use this company again!!! Was told no bills had been sent out in 6 months—-this company is SO mismanaged I cannot believe they are still in business —-DO NOT USE THIS COMPANY!!!”

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Posted 9 months ago

Lincare is rated 2.2 based on 428 reviews