Mountainwatch Travel Reviews

Name: Mountainwatch Travel
Rating: 4.92

4.9 Rating 469 Reviews

99 %

of reviewers recommend Mountainwatch Travel

Company Reviews

Questions

Metrics

4.9

Based on 469 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

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Phone:

0299056162

Location:

3 Grosvenor Pl, Brookvale NSW 2100, Australia
2100

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Mountainwatch Travel 3 star review on 8th March 2026

Anonymous

Mountainwatch Travel 5 star review on 2nd March 2026

Tam Dougherty

Mountainwatch Travel 5 star review on 19th February 2026

Adrian L

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Justine was so knowledgeable with all our needs while booking our recent trip to Japan ! Can highly recommend :)”

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Posted 4 months ago

“This is the second trip we have booked with Justine and she was fantastic. Everything was perfectly organized and she was always happy to answer all our questions. Would highly recommend Justine and Mountainwatch Travel to book your next ski/snowboard holiday!”

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Posted 4 months ago

“Mountainwatch provided excellent planning assistance, communication and responsiveness. At the resort the service and support provided were fantastic, and the staff friendly. The accommodation was comfortable and clean, and provided everything we needed. We would definitely use this company again.”

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Posted 4 months ago

“Kirsty did a fantastic job of organising our trip to niseko Japan Every thing was perfect, from airfares, transfers, lift tickets and amazing ski in, ski out accommodation Made the trip easy and rememberable”

Mountainwatch Travel 5 star review on 6th February 2026

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Posted 4 months ago

“Roxy organised an absolutely perfect trip to Whistler. Pick-ups and transfers were spot on, the hotel was fantastic, and the ski rental team went out of their way to accommodate all my wishes. I’ll definitely be booking my next ski trip with Mountainwatch. Thank you.”

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Posted 4 months ago

“They recommended the perfect place for our family to stay then prior to leaving provided all sorts of great information for our trip!”

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Posted 4 months ago

“Our trip to Hakuba and Tokyo was so smooth and easy thanks to the help of Justine. Hotel was great and in a perfect location and it was very smooth having all our extras like lessons and rentals booked and sorted before we arrived. Would 100% book through Mountainwatch Travel again!”

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Posted 4 months ago

“All arrangements were exactly what we wanted and worked perfectly.”

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Posted 4 months ago

“Great communication. With you reply and able to answer all questions. Great recommendations for accommodation and location”

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Posted 4 months ago

“Amelia was always contactable when we had questions. The packages were good value.”

Mountainwatch Travel 4 star review on 4th February 2026

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Posted 4 months ago

“Adam from Mountainwatch Travel organised a fabulous ski trip to Japan for our family. Everything was taken care of including flights, accommodation in Hong Kong Tokyo and Kyoto as well as our weeks skiing in Shiga Kogen. I highly recommend Moutainwatch Travel.”

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Posted 4 months ago

“Easy process form first enquiry all the way through. Well organised ski trip to Japan with lots of recommendations and information provided. Highly recommend. Anna was fantastic,.detailed and organised the trip of a lifetime!!”

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Posted 4 months ago

“I’ve dealt with Adam 3 times for trips to Japan and Canada. He’s great to deal with, responsive and listens to requirements. Highly recommend Adam at Mountain watch travel.”

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Posted 4 months ago

“Great service”

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Posted 4 months ago

“Adam was very helpful making booking accommodation and ski passes in Japan very easy. Excellent communication along the way.”

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Posted 4 months ago

“Would definitely recommend Mountainwatch Travel. Kirsty was so good to deal with and sorted our trip for us. Once booked she still kept in contact and gave us all the info needed to make for an easy, stress free holiday. Cheers”

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Posted 4 months ago

“Our ski trip to Japan was amazing! Anna from Mountainwatch Travel organised everything:- flights, accommodation, transfers, ski hire and lift passes. Our accommodation both in Tokyo and Niseko were perfect. Both were very central to everything we needed to see and do. Skiing in Niseko was brilliant. Sooo much snow!! Food incredible!! Thanks for all your help with our wonderful holiday Anna!!”

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Posted 4 months ago

“I found Mountainwatch via ads on Facebook and so didn't know what to expect. Steph was our dedicated travel consultant and she has been nothing short of amazing with booking our accommodation in Japan - both at Shiga Kogen and Madarao Kogen. Steph's knowledge was so helpful, her communication was super efficient and nothing was ever a bother. I also found the Mountainwatch travel guides specifically made up for each location extremely helpful in the planning process as we prepared to depart. I couldn't have been as organised without these guides. I would add to Madarao that a lot more (most) places now accept credit cards, so the need for cash wasn't as required. Also, a suggestion to add that travellers might want to take things like their own pillows and slippers if they don't want to use the hotel provided ones (beds and pillows are hard!). Also, maybe some key phrases of the culture being visited to assist with how to communicate better - I would have liked to know more than "arigato" and because the guide was so helpful in other ways, I would have loved to refer to it rather than Google Translate.”

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Posted 4 months ago

“Very happy with the service from Kirsty at Mountainwatch. We left our bookings for Japan a bit late however Kirsty found us some great accommodation and provided A1 service with all our queries from Ski gear hire to Ski lessons. We had great communication and customer service which made this trip memorable.”

Mountainwatch Travel 5 star review on 28th January 2026

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Posted 4 months ago

“Amelia was awesome to work with organising most of our family ski trip to Hakuba and Nozawa Onsen. She was very prompt answering all my queries and providing invaluable tips. We all had a ball!”

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Posted 4 months ago

Mountainwatch Travel is rated 4.9 based on 469 reviews