Mountainwatch Travel Reviews

Name: Mountainwatch Travel
Rating: 4.92

4.9 Rating 465 Reviews

99 %

of reviewers recommend Mountainwatch Travel

Company Reviews

Questions

Metrics

4.9

Based on 465 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

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Phone:

0299056162

Location:

3 Grosvenor Pl, Brookvale NSW 2100, Australia
2100

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Mountainwatch Travel 3 star review on 8th March 2026

Anonymous

Mountainwatch Travel 5 star review on 2nd March 2026

Tam Dougherty

Mountainwatch Travel 5 star review on 19th February 2026

Adrian L

Anonymous

Anonymous // 01/01/2019

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“Great advice and service! And patience with all of my questions... We will be back and 100% keen to work with Roxy and Mountainwatch again!”

Helpful Report

Posted 2 months ago

“Mountainwatch Travel made our stay in Hakuba Japan super easy. Before we travelled, Adam provided guidance and flexibility in our bookings of everything from lift passes to lessons, ski hire and transfers. During our stay, we enjoyed friendly transfers and advice from Calum and even a complimentary Iwatake Ski Guide (thanks, Jess). Mountainwatch took a lot of the stress and guesswork out of our Japan ski trip. Thank you!”

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Posted 2 months ago

“Great Advise and Customer service lead to a very enjoyable Ski Trip.”

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Posted 2 months ago

“Roxy and the staff was easy to work with and accommodation, lift passes, lessons and equipment hire was ready for us when we arrived in Hakuba. We will use mountainwatch again for our next Ski holiday.”

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Posted 2 months ago

“Roxy and staff at Mountainwatch were excellent. Very efficient and always had a quick simple answer for any questions. I will use them again for our next trip”

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Posted 2 months ago

“My travel agent Amelia was fantastic! She always responded quickly and had all the answers to any problem we faced. She made booking our holiday super seamless and simple, I would highly recommend!”

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Posted 2 months ago

“Our first time in the snow and mountain watch travel had done the great job organising our trip. Kristy was helpful and built our itinerary very well. We loved our stay in Madarao as a start before heading to the bigger ski resort in Nozawa. Kirsty also assisted us with renting the equipment which worked out so well. Thanks Kirsty, we hope to go back to the snow for more Skiing time!”

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Posted 2 months ago

“Everything was fantastic. From transfers to accommodation choice, ski passes.”

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Posted 2 months ago

“We were a family of four with two teenage boys and stayed in Lower Hirafu for the first time. Everything from flights, transfers, equipment hire and accommodation organised by Steph at Mountainwatch ran perfectly. We loved the lower part of the village, the walk up to supermarket, restaurants, food trucks and the like were all more than manageable and the area was quiet, relaxed and beautiful. Our Accommodation, Kisetsukan, had the perfect sized apartment for us and the shuttle service to and from King Gondola each day, was a huge bonus.”

Helpful Report

Posted 2 months ago

“Roxy was fantastic to deal with. She gave us a wide variety of hotel options and and was always quick to come back. We had a problem with booking at taxi just before our trip and Roxy and team sorted quickly what could have been a stressful situation. Would definitely use mountain travel again.”

Helpful Report

Posted 2 months ago

“Using Mountain Watch Travel made our Japan ski trip so easy and was great value for money. Our booking agent Roxy was amazing in working with us to put together a package that suited our needs. She answered all questions and provided us with all the support leading up to the trip as well as through it. The Mountain watch team made our time feel very welcoming from the Tuesday night free drink at a designated pub to the Ski instructor Charlie taking us on a guided tour to orient ourselves ( a service offered 3 days a week). We stayed at the Rosenheim which was a more traditional type accommodation in a great location to access one of the snow resorts on foot, the rooms were a good size and the onsen was a nice bonus. The staff that ran the hotel were amazing and just so accommodating. I couldn't recommend Mountain watch and the Rosenheim highly enough if want a cost effective and memorable ski trip.”

Helpful Report

Posted 2 months ago

“Justine excelled herself AGAIN. We used Justine and Mountainwatch two years ago when we went to Hakuba and knew she would look after us with our booking to Nozawa Onsen. She booked everything for us except our flights (and I regret not listening to her and paying more for the direct flight to Tokyo as she was suggesting). We stayed at ‘Welcome Nozawa’ lodge which was great. The lessons and ski hire were both excellent and the Nagano snow shuttles were as good efficient as always. Justine was super prompt to reply to any communication and was very patient with me. THANK YOU, THANK YOU Justine and Mountainwatch Travel. Can’t wait to do it all again in 2028.”

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Posted 2 months ago

“Great service, helpful throughout even when we had questions on our holiday. Sp good we had a specific contact to deal with and he was responsive and understanding to our needs. Have already recommended Mountain Watch and would use them again no question. Thank you!”

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Posted 2 months ago

“Mountainwatch organised our holiday seamlessly and without fuss. They found us excellent accomodation close to the gondola, a concierge delivery of rental skis and poles, transport to and from the airport and lift passes. All worked out very well and without hitch for which we were very grateful and made for an excellent holiday. I wouldn’t hesitate to use mountain watch again.”

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Posted 2 months ago

“Roxy good to deal with. Everything was seamless Taxi met us in Haneda Good clear instructions Blue star next to gondola Tokyo hotel very fancy next to the drop off from hakuba No dramas at all Obviously knew what she was doing. And she was always easy to contact Dealing with the one person makes a very big difference Dealing with A PERSON makes a difference.”

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Posted 2 months ago

“We are all very happy with the experience mountainwatch travel provided. We were able to book all our accomodation, travel from the airport, ski lift passes and even ski rentals and lessons through mountain watch. Everything was very smooth when we got there and the accommodation was excellent (Mountainside palace. Great view!). Mountainwatch staff were helpful and responsive.”

Helpful Report

Posted 2 months ago

“Anna was amazing in the whole process from booking and right up until going away. She assisted with three other families going to Hakuba together, and sorted us all out! The MountainWatch App made it easy for all our bookings. Hakuba was amazing and fun!”

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Posted 2 months ago

“Absolutely amazing team we had the easiest trip everything was so well managed and effortless , the accommodation was so good and the airport transfers were so easy , we would %100 book through these guys again!”

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Posted 2 months ago

“Steph was extremely helpful in choosing an amazing chalet for us at Hakuba. Lift passes, ski equipment hire and a great tour to the snow monkeys were all part of our package and were efficient and really good value. I wouldn’t hesitate in recommending Mountainwatch (and Steph) again to anyone contemplating a ski holiday and especially for large groups. (We were a family group of 10).”

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Posted 2 months ago

“Roxy made the wholeprocess of booking accomodation, lift passes and lessons super easy. Any questions were followed up in good time and the accomodation arranged for us in Myoko was excellent.”

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Posted 2 months ago

Mountainwatch Travel is rated 4.9 based on 465 reviews