Little Fields Farm Reviews

Name: Little Fields Farm
Address: Stapleton LaneBarwell, Barwell
Rating: 4.81

4.8 Rating 14,645 Reviews

96 %

of reviewers recommend Little Fields Farm

4.8

Based on 14,645 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01455393000

Email:

sales@littlefieldsfarm.com

Location:

Stapleton LaneBarwell
Barwell
LE9 8JT

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Little Fields Farm 5 star review on 30th July 2023

369

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry just opened my flowers to find them in less than perfect condition there is small sharp wires visible at the clip ends some off the actual leaves are or have come away from wire leaving wire sticking up very poor for the price I won’t buy off Amazon again terrible when you can’t see items and rely on good quality for your money”

Helpful Report

Posted 2 years ago

“Just opened and looked at my flowers and I think they are shocking quality wire sticking out at the clip on bit wire not glued on to white leaves generally very poor for the price”

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Posted 2 years ago

Dear Maureen, Thank you for your review. We are very disappointed that the product you received are not of good quality. Would you please send photos to sales@littlefieldsfarm.com with your order number and we will look into this for you. Again our apologies for this and we will investigate your issue for you. Kind Regards Little Fields Farm

Posted 2 years ago

“Does not work at all. Waste of money. Do nothing really.”

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Posted 2 years ago

“Yodel are hopeless. We had this problem with them before; they say they delivered the package but they did not even try as we were here all day. Please use someone else!!”

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Posted 2 years ago

“Not very happy at all, ordered last Tuesday and it still hasn’t come 6 days later”

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Posted 2 years ago

“Bloody useless. I'm still waiting for some of my order.”

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Posted 2 years ago

“I ordered 2x450g tubs of Big Cheese Mole Scatter Granules. I was disappointed with the product as each tub arrived only half full of granules. I could actually put both tubs of granules into 1 tub rather than in 2. So the customer is only getting half a tub of granules per tub. Bit of a miss sell.”

Helpful Report

Posted 2 years ago

Thank you for your review, hope you're well! For some reason Big Cheese like to use tubs which are far too large for the contents which is why these will only look half full when you open them. We've double-checked this against our remaining stock and can confirm that the contents weighs 450g so you should have received 900g in total. Please weigh the contents to verify this for us. If for any reason you have not received the correct weight please email photos to sales@littlefieldsfarm.com along with a copy of your packing slip so that we can look into this for you. We assure you that we have not mis-sold this product and if you would like to speak to the manufacturer they can be reached on 01953 881580 or info@stvpestcontrol.com Thank you for bringing this issue to our attention. We apologise for any confusion caused and hope that you will feel this has now been resolved satisfactorily. If we can assist you further please don't hesitate to ask. Kindest Regards, Jamie (Customer Services Manager).

Posted 2 years ago

“The item still hasn’t arrived”

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Posted 2 years ago

Hi Charlotte, Thank you for your review, hope you're well! I'm so sorry to hear that you have not yet received your order. We despatched this last Friday so I would have expected this to reach you on Monday. Your parcel is with Royal Mail and it looks as though they must be experiencing some delays in your area as the first delivery attempt was made on Wednesday but they have listed "No Answer". The parcel is currently scheduled to be delivered to you today by 1:33pm. If it doesn't arrive today please let me know via our sales inbox (sales@littlefieldsfarm.com) and I will escalate this with Royal Mail. Thank you for your patience while we work to resolve this for you and on behalf of Royal Mail we apologise for any inconvenience caused by the delay. Best wishes, Jamie (Customer Service Manager).

Posted 2 years ago

“Delivery terribly slow over 3 weeks”

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Posted 2 years ago

Hi Victoria, Thank you for your review, hope you're well! I'm so sorry to hear that your order took so long to arrive. I've just looked into this and it looks as though we had a technical issue due to a system upgrade which left your order stuck in the "Processing" phase. Please be assured that it is highly unusual for an order to take this long to despatch. We are looking into this issue to prevent it from affecting any additional orders, thank you so much for bringing this to our attention and we sincerely apologise for any inconvenience caused by the delay. We really appreciate the order and your patience.

Posted 2 years ago

“Items delivered (grow tunnels) were not as advertised and were all faulty. Also overcharged for delivery. Initially, customer support appeared good (hence 2 stars rather than 1) if rather slow, and they accepted that the items were not as advertised and that a partial refund for delivery would be considered. But rather than offer an immediate refund without further inconvenience for me, delays continued and once I had asked explicitly for a refund Little Fields Farm appeared to create more delays and cause more unnecessary work for me. This matter is now in the hands of third parties who Little Fields Farm may find it difficult to ignore. I had given Little Fields Farm 2 stars based on the previous paragraph. But a week later they are STILL causing delays to avoid refunding and causing us further inconvenience, for example by failing to make a collection on the day they chose for the collection.”

Helpful Report

Posted 3 years ago

Thank you for your review, hope you're well! I'm sorry to hear that you are not satisfied with the products that you have received. We only asked for additional photos as requested by Haxnicks and apologise if you felt that this was extra work, it is not our intention to put obstacles in the way of resolving such issues, rather to offer the swiftest possible solution without inconveniencing you. Haxnicks have offered to collect these from you so that we can issue a full refund. They have also come back to us with the following update: "We have just found out that all the Micromesh tunnels have been made like this on purpose by the factory. The holes are used for marking the Fabric to show where the hoops are located. Therefore there is no point in sending replacements as they will be the same. In fact, the small holes do not affect the use of the product and the edge of the fabric has a strip of close/dense weave along each edge which prevents fraying, but we do see that this looks a little rough because the filaments protrude a few mm from the edge. Again this does not affect the use of the product. Please thank the customer for bringing these points to our attention so we can improve them for future production. We would like to apologise about the confusion with the colour, which again does not affect the use of the product, but we understand this looks different from the picture and therefore we can issue a refund if they want to return the products. In short, there is no real quality issue with the product, but we do want to get them looking better for our customers in future." Thank you for your patience while we work to resolve this for you and apologies for any inconvenience caused.

Posted 2 years ago

“Got email to say my order was dispatched by 48 hour delivery. 9 days later nothing and when I call up, I was told it had not been sent from warehouse. Still waiting for call back to explain.”

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Posted 3 years ago

“I bought a vitax moss remover and arrived at mine a vitax buxus feed, what I can do now?”

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Posted 3 years ago

“Really really slow delivery. Sent on the 6th May and now 13th May and still waiting.”

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Posted 3 years ago

“Haven’t received my order yet”

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Posted 3 years ago

Hi Mike, thank you for your review, hope you're well! We're so sorry that your order has not yet arrived. These are assembled and despatched direct from our supplier due to their size and unfortunately we are not given any tracking information for such items. I believe they have been experiencing problems with their main delivery partner (Tuffnells) which is what has caused the delay. As mentioned on the phone, delivery should be taking place tomorrow and we have asked that they leave the parcel in your requested safe place if you aren't at home to accept the delivery. Thank you so much for your patience and understanding, we sincerely apologise for the delay and we really appreciate your order.

Posted 3 years ago

“Very lovely product but on receiving them realised they are 1 pint not one litre as everywhere else! Never get 10 hand full out of a bad and obviously twice the price i reality. So sadly returned them”

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Posted 3 years ago

Hi William, thank you for your review hope you're well! I'm sorry to hear that you have experienced problems with your order. I wonder if you were sent an incorrect size by mistake, hopefully this will make more sense when we find and process your return. Did you take any photos of the product or of your packing slip? If you did please send these to sales@littlefieldsfarm.com so we can have a look at this for you. We do sell this product in 4 sizes so there's every chance that the wrong one was picked in which case we sincerely apologise for this error. Thank you for bringing this issue to our attention and for providing us with valuable feedback. We look forward to resolving this for you and thank you for your patience while we do so.

Posted 3 years ago

“Took 30 days to semd out to small items”

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Posted 3 years ago

Hi Beth, Thank you for your Review. We hope you're well and had a good Easter! I'm so sorry that your order took this long to despatch. I've looked into this with our warehouse team who have advised that there have recently been some inconsistencies with this product from the manufacturer (namely the number of catheters that are included). We had to re-order this product from our supplier and the correct item took much longer than usual to arrive with us. We sincerely apologise that this issue was not identified and brought to your attention sooner and really appreciate you bringing this to our attention so that we can prevent similar issues from occurring in future. Such instances are the exception rather than the rule but we will of course use your feedback to improve our methods going forwards. Thank you so much for your patience and understanding and apologies for any inconvenience caused. Best wishes, Jamie (Customer Services Manager).

Posted 3 years ago

“No items arrived, and no response from little fields in over 5 days of waiting for a response”

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Posted 3 years ago

“Took a week and a half to arrive. When it did the way it was packaged was diabolical. End of the handle was sticking out and was scuffed. Both handles were scratched. Parcel tape stuck all over the tool handles.”

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Posted 3 years ago

“Fed up with constant requests for reviews”

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Posted 3 years ago

“I haven’t yet received this order”

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Posted 3 years ago

Hi Jennifer, thank you for your feedback, hope you're well! I'm sorry to hear that your order has not yet arrived. We despatched this on the 14th of December with Royal Mail so this should have reached you by now (tracking reference JD206648765GB). We do apologise for the delays that Royal Mail are experiencing given the time of year. I've been advised that if this has not arrived by Christmas Eve it would be classed as missing and we can put in a claim with Royal Mail for the loss. If it comes to this would you like a refund for the order or would you prefer for a replacement to be sent out? We would always advise contacting us directly prior to leaving a negative review as this is not a fair reflection on us as a retailer as we have very little control once a courier has the parcel. You can reach us on 01455 393000 9am-5pm Monday to Friday or email us at sales@littlefieldsfarm.com. I'm hoping to have this resolved shortly for you and will keep you updated as your parcel progresses. Thanks so much for your patience and understanding - Jamie - Customer Service Manager

Posted 3 years ago

Little Fields Farm is rated 4.8 based on 14,645 reviews