“We submitted all the documents that was asked of us. We were given initial closing disclosure and asked for something to be changed on it. WELL!! We were told it would be taken care of and then we were ghosted for a week. When we called to ask what was going on with the loan we were told that the underwriter changed their mind about the loan. This was AFTER we were given a Closing date and were told to go ahead and get the insect inspection. When we complained about the lack of communication our contact said she (the underwriter) made a mistake and it happens blah blah blah. I asked for a member of management and he flat out told me NO!! He would message his supervisor and have them get with me. He then told me that he was turning in his resignation today and that he hopes I'm happy because I don't care for anyone but myself BLAH BLAH BLAH. Douglas Michael McFarlane was our point of contact and I hope he did turn in his resignation because he would ask for something and we would send it right away and it would take days for him to email us. Communication was horrible. He even told me that I don't care for anyone but myself and spoke to me in a way that NO CUSTOMER SERVICE REP should ever speak to a customer. I know I won't hear anything from management because apparently this is a common issue after reading reviews of the company.”
“I applied for VA loan (refi with cash to pay off ex-wife) and was promised 3.7%, and 1.5 points to lock rate at 3.7. Cost for points a whopping $9000!. Ken (loan officer) should have given me a set in stone list of what all would be needed to be presented to the underwriter. I never got a rate lock timeline. I was told “stop worrying “! “You are locked at 3.7!”!.
Instead of a concise task sheet, Ken would send one word cryptic emails like “appraisal “ or “tax returns”. A week or two goes by and I get another task. He dished them out one at a time. I didn’t understand why at the time.
THREE MONTHS OF THIS, and after numerous mistakes on Kens part (“sorry, I forgot to tell you this…”) the loan is ready to close, and the rate lock fee is now $24000!!!!! That’s TWENTY FOUR THOUSAND!
I’m now out of time and forced to sign or the ex will foreclose. Ken took advantage of this to rip me off. I’m a 100% disabled veteran with no other income and a house payment of almost $3000.
I don’t know who might help me. The government is busy giving cell phones and free housing to border trespassers. The DAV does not return calls.
I saw another unhappy vet is reporting Loan United to the CONSUMER FINANCIAL PROTECTION BUREAU. I will try that, but I won’t expect much, so as not to be too disappointed. Stay away from Loan United. Still not sure if it’s incompetence or fraud. The result is the same.
As an aside, it’s been almost 2 months and I still have no idea who or where to send my Coast Guard disability check to for the mortgage payment…..”
“Absolute SCAM! Worked with agent called Darrell B. It's been almost a year, he kept asking for documents that we provided and then he'll dissappear for weeks. Then text back. Lie over lie over lie. After paying for second appraisal that he asked us to do because the first one expired from him not responding, we contacted his direct supervisor who said those appraisals were never needed. Then he asked Darrell to make things right with us, which now it's been two months and he did COMPLETELY THE SAME. He called twice, then said let me check and disappeared again. We are out of 1000 dollars, been asked to hold on mortgage payments from him because we were "about" to close in multiple occasions which hurt our credit and this entire process has been just a waste of time, money and a huge disappointment! My husband is a veteran and they did this to a veteran. So whatever you do, DO NOT DO ANY BUSINESS WITH THIS COMPANY!!!!”
“CLASSIC BAIT AND SWITCH!
We have excellent credit and applied on 1/28/2021 for a loan with our current lender and LoanUnited.com at the same time and both offered a 1.75% rate on a 30 year mortgage which was unheard of but true. We went with LoanUnited because James Nobles was nice/knowledgeable and the closing costs were slightly lower. LoanUnited approved our loan on 2/15/2021 and sent us notice it was approved. What James Nobles didn't do was lock our rate and misled us that he had done so. When we continuously asked about it he said not to worry that we were approved through "blah blah blah" lender and the closing date was scheduled for March 12th. When we started pushing him for proof of the lock he started lying and trying to put us off then he went completely silent. We called the office and were hung up on by others including when we asked for Sushi Gulati the "owner"?
Bait and switch is when borrowers are promised attractive terms upfront to win your mortgage business but then fail to deliver those terms when it comes time to close your loan. Changing terms at the last minute when borrowers are desperate to close their loan. In our case we should have just signed the rate lock loan estimate with our current lender at that 1.75% rate and it would've been locked and our VA IRRRL refinance would've been done by now. Instead LoanUnited has cost us thousands of dollars with their extremely dishonest practices. I'm reporting them to the Consumer Financial Protection Bureau and VA because they are preying on our Veterans and using the VA IRRRL program to do so. STAY AWAY AND LEARN FROM OUR MISTAKE!”
“I’ve been very disappointed in the lack of communication.
I have reached out multiple times since March 6, yet I have not received a response. I responded to Travis’s email he sent on March 5, with the insurance document that he needed updated. I attached what I thought was the correct item, and asked if it was. I didn’t receive a response. On Monday, March 8 I called at 12:30pm and left a voicemail for Travis. When I had not received a call back, I called on Tuesday, March 9 and left a voicemail for both Stephen (around 1pm) and Travis (around 5pm). I then called again on Wednesday, March 10 due to no response, and left a message again on both voicemails around noon. I then decided to call the general line about 20 minutes after leaving both voicemails, to get an update of the status of my loan. I was transferred to Stephen and was told he would reach out to Travis to find out to make sure I had provided everything needed. As if today, March 11, I still have not received a response.
I still do not know the status of my loan. Last week I was told we had the approval to close, and now I am concerned that is not the case.
And on top of that make sure they lock in your interest rate right away. They did not do that for me until I asked multiple times for it to be locked. Due to not locking it at the beginning, it increased the cost to buy down the points. Then they were trying to talk me into a higher interest rate.”
“Very unsatisfactory. Everything was later than promised. we signed closing papers on 1/22/2021 and have still not received hard copies of the papers. Last week we called Troy Griffit about this issue and his response was to email us a 99 page document for us to print out! Very in professional.”
“While the loan process was easy, the customer service after is horrible. They don't solve issues, no follow up or call back. I am very upset with the way this company handles business. I wish I never went with them”
