Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,431 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,431 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 11th April 2025

124

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm still waiting for my product don't care where you are located getting ready to contact the better business Bureau if I don't receive my package or money back on my account sick of your false advertising that's why I deal with Dermablend who. Is reliable”

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Posted 4 years ago

“Terrible customer service. No support. Avoid at all costs.”

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Posted 4 years ago

“This is my worst experience. Lookfantastic has poor customer support service, long-term delivery and non-usable discounts. I have received a refund only after 6 weeks of order expectation and unhelpful service advises. I will never use this website in future and will not recommend it to anyone.”

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Posted 4 years ago

“The worst customer service!! have a subscription for the monthly boxes which I have not received in 9 MONTHS and they refuse to do anything about it. Complete Theft”

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Posted 4 years ago

“Bought a one year supply of collagen, received (Mar 2021) only have 9 months to expire. Contact Customer Service with no reply at all.”

Lookfantastic 1 star review on 8th March 2021

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Posted 4 years ago

“I used to love the site and spent over 1000 Euros on it. It used to be safe and reliable, with a wide range of products, great price discounts, and delivery within the time frame it gave me. But since February, the site seems to have changed, and like most of the comments, I've had the same problem. I've also noticed that the comments are from within the last few weeks, and some of the earlier comments were positive. I think maybe the change of the website is related to the change of the relationship between the UK and the EU, or maybe the management or senior management of the website has changed a lot. In the end, I decided to give 3 stars, 2 stars for my former favorite LF, and 1 heart for my hope that the website could be restored to former🥺”

Helpful Report

Posted 4 years ago

“My Christmas present to myself of a Steampod over £220 NEVER dispatch, NO refund & ZERO help from customer service. This was a treat after a hard COVID few months, ordered during Black Friday sale, they told me there was a problem with warehouse & would be back to me with an update.NOTHING!! This is still going on in March 2021. So upsetting that a company would treat a customer so badly & so much money for me.”

Lookfantastic 1 star review on 6th March 2021

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Posted 4 years ago

“Placed an order and two weeks later it still hasn't been dispatched. I kept getting automated emails apologising, promising it would be dispatched within the next 48 hours and nothing sent. Customer service are useless, they don't reply to emails and then on social media they are no help either. I would avoid!”

Helpful Report

Posted 4 years ago

“I placed an order on Lookfanatstic on the 9th of January 2021 until today (6th of March) I still haven't received it. I have reached out to their "in-message" system several times but never received any reply. I received no update on my order via email. Never again!”

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Posted 4 years ago

“They are a bit cheaper then other company’s , but the wait time is unbelievable. If you need your product now then forget it I am waiting weeks for orders . I get nothing but promises but still no delivery. My daughter is the same only got part of her delivery.”

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Posted 4 years ago

“I'm waiting for my order for 7 weeks and every time I write an email cancelling the order, they said it's already packed ready be dispatched and it's too late to cancel. The initial delivery time was 7 days”

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Posted 4 years ago

“I’m so disappointed for not checking this company before I ordered. I doubt I’ll get a refund or explanation. Scam company. I hope they rot.”

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Posted 4 years ago

“Placed an order no 274025662. 16/02/2021. No items have arrived, I would have used lookfantastic before with no diferculty, Unless i get some satisfaction i would be slow to recommend”

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Posted 4 years ago

“The delivery is very slow. Its been a month to my order and they still haven't dispatched my order. There is no proper communication regarding further details. Very poor customer service.”

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Posted 4 years ago

“Please avoid them and order eleswhere. They offer products that they dont even have on stock- promising free gifts of you order for certain amount of €€ that you will never received. False advertising.”

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Posted 4 years ago

“CUSTOMERS PAY FOR PRODUCTS THAT THEY DO NOT DELIVER. I am waiting 1 month for my order. WORST EXPERIENCE EVER. Order Number: 268113594”

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Posted 4 years ago

“The company took my money, failed to deliver of the products I bought. My account still shows it’s been sent but still on estimated delivery date. Customer service were not interested and avoided communication for 24 hours at a time, no response to my emails. This is a scam website! I still have no response, no items but they have my money!”

Helpful Report

Posted 4 years ago

“a joke of a website. ordered stuff at the beginning of february and still hasn’t even been dispatched. was then told it was ‘out of stock’ never would've ordered if they had said the item i was buying was out of stock.. cancelled my order last week STILL waiting for my €40 refund they’re actually a joke”

Helpful Report

Posted 4 years ago

“From the reviews, I see that LookFantastic is a hit-or-miss type of company. They have a good product selection, but I'm disappointed in the delivery service. Every single item came separately within one month. I tried to cancel a few products because an estimated time of delivery was after 6 months(bizarre IMO), but their automatic cancellation system didn't work, so I made a direct request. They responded really quickly(within 24 hours) and their explanation was that there was a surge in demand for those particular products. That's OK, this happens, but then they were able to send the products much faster, so that was weird. I'm glad that I received the products finally and the quality is good, but I would not purchase again from them.”

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Posted 4 years ago

“I’ve tried to cancel my subscription several times however money is still withdrawn from my account without my permission. AVOID THIS COMPANY”

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Posted 4 years ago

Lookfantastic is rated 1.3 based on 1,431 reviews