Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,431 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,431 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 11th April 2025

124

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They never send your package. Scam!”

Helpful Report

Posted 4 years ago

“A month and no updates on my package. Only emails saying it hasn’t been sent. No reply to my questions. Terrible”

Helpful Report

Posted 4 years ago

“Ordered nearly $100 worth of beauty products weeks ago. Still waiting with no real specifics on the order or when I can expect it. It hasn’t been shipped out and there are no details on expected ship date. Only mass auto generated emails saying they’re delayed. It seems like a scam. Like no real human is reading or responding. No response to my messages. I’m asking for a refund and no response. Extremely disappointing and will never use Look Fantastic again.”

Lookfantastic 1 star review on 1st March 2021

Helpful Report

Posted 4 years ago

“Heaps of discount codes, but none work. Read all the terms and conditions, so should work. They gave a first order 20% for me to use on my order. That does not even work. Contacted customer services and they say codes do not work for some products? They did not work on any of my products? Also free gifts were not available when completing the offers. I now just hope to receive my order soon”

Helpful Report

Posted 4 years ago

“I keep receiving emails stating my order has not been shipped for almost a month and after contacting customer service I received an answer they can’t give me my money back because my order has been shipped which is obviously not truth as I have no email confirming it, no tracking number, nothing. After reading all the other reviews I understand I won’t get my order or my money back. It’s a shame I had nice experience with them before.”

Helpful Report

Posted 4 years ago

“I'm amazed to read so many bad reviews!! I've been a customer for a few years now, and have never had a problem.”

Helpful Report

Posted 4 years ago

“The customer service is either powerless or refuses to act. I have contacted the customer services numerous times over different issues, all these time they would only state the facts or play dumb beating around the bush, without referring to the messages history. They never change any order status, nor help you reinforce the order, or basically do anything actual except bullshitting”

Helpful Report

Posted 4 years ago

“Item was missing from order. I contacted Help and they said it was out of stock and being shipped now from USA. Not only did it take an extra two weeks but I then had to pay massive import fees. The reason I bought products with LF in the first place was to avoid import issues into Germany. I reached out to Customer Service and they never apologized. They are quite unprofessional and horrible people. The conversation I ended up sending to myself if anything should go down with this firm. Really shady.”

Helpful Report

Posted 4 years ago

“I have to say that I'm quite shocked by all these bad reviews. I ordered two times from them and there was no issue. Everything came very quickly, nicely packaged and undamaged.”

Helpful Report

Posted 4 years ago

“Joke of a company. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“Trying to have a refund since DECEMBER, contacted the Customer Service several times and they do not process it. They barely answer punctually.”

Helpful Report

Posted 4 years ago

“Never received my package, but recived the money claim from Klarna....Lookfanatstic never responded to my requests. Klarna treaten with debt collection. The Norwegian consumer council recommended I paid cause lookfantastic is not Norwegian, but British - so if I want to fight I have to fight the British system.”

Helpful Report

Posted 4 years ago

“The tracking apps say that my package has been delivered, however it has not been. I smell a scam. Do not order from them! Especially Irish customers”

Helpful Report

Posted 4 years ago

“awful!! don t buy from them! such a waste of money, time, energy and nerves”

Helpful Report

Posted 4 years ago

“Costumer service poor, unprofessional and smh scammers! Yesterday I tried to buy some stuff there, the payment wasn’t going through so I thought it was cancelled. Then I saw the same products in boots and even cheaper! So I bought the same thing on boots, then after 10-15 minutes I received an email from LF with my order confirmation. At the same time I received it I tried to cancel it, it seemed impossible to cancel anything from that shop unless u speak with a costumer service which is unfair because they relied to me 12h after telling me the window to cancel an order is just 5-10 minutes! How in the hell is it possible? So can’t I buy something and change my mind? This is some how to force you to get the order whether u want it or not so you will pay the return, they still win your money even if u return the product! I used to be a costumer but from now never again!! Is a waste of time and money! Not even recomendable! #BURGLARS”

Helpful Report

Posted 4 years ago

“No deliveries are coming through since January 2021. Do not order from LookFantastic if you are living in the Republic of Ireland. They are taking funds and not delivering the products. They are sending tracking numbers saying that orders are dispatched and they have not arrived more than a month later.”

Helpful Report

Posted 4 years ago

“My order had a missing item. Despite numerous attempts to contact customer services I have had no response. I would highly recommend others avoid using this website. Try Cult Beauty instead.”

Helpful Report

Posted 4 years ago

“I received an email which stated I would receive a mystery beauty bag free with an order over £70 site wide. So I purchased my cosmetics over £70 and inserted the code. I never received my free mystery bag. They stated that some of my products in my order weren’t included despite the offer saying site wide. Very misleading stating site wide when it clearly is not. Not only that I’m constantly spending on their site. That month alone I’d spent £200-£300, but they refused to give it me so I’ll never order with team again. I’ll stick with feelunique or beauty bay from now on. I’ve uploaded the email so you can see it clearly states site wide and there was no small print!”

Lookfantastic 1 star review on 21st February 2021

Helpful Report

Posted 4 years ago

“I am sorry I never read the reviews before I ordered from this company. I ordered on the 4th February for a birthday present on the 13th and to date I haven’t received this order (today is the 21st). I have messaged numerous times but get the same reply, they are checking it out!! Not good enough! I still don’t know if I’m going to receive my order, ever! What is the problem?”

Helpful Report

Posted 4 years ago

“I ordered an item on the 7th of January. Having seen poor reviews and social media posts from frustrated customers woth undelivered items I became concerned and tried to cancel the order several times in the following week. I was told repeatedly that my order had been dispatched so it could not be refunded even though I had received messages from the company within that time apologising for the fact that my order had NOT been dispatched. Eventually I was notified that the item had been dispatched but it never arrived. In the tracking system it said the order was delivered on 26th January but the courier company confirmed for me that this was a mistake. I have been back and forth with customer service ever since through the messaging system on the website and direct messages on Instagram. I have received no information other than that the matter is being investigated. This company seems to be legitimate but their service is so bad I feel I am being scammed. I'm disappointed with my own experience so far but what makes me extremely anxious is the amount of customers posting online with a similar experience or worse. It's horrifying. They need to provide their customers with more information or better yet provide them with their orders. I would recommend avoiding this company completely”

Helpful Report

Posted 4 years ago

Lookfantastic is rated 1.3 based on 1,431 reviews