Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,415 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,415 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 11th April 2025

124

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my perfume 4 weeks ago today and they still haven’t been sent. Every time I speak to someone they say they’re going to get back to me but they don’t. Absolute joke of a company.”

Helpful Report

Posted 4 years ago

“I would give it 0 stars if I could. Boyfriend ordered me straighteners for Christmas with standard delivery and they still havent came, no phone number to contact customer services and responses are automated so no help. DO NOT BUY OFF THIS WEBSITE!!!!”

Helpful Report

Posted 4 years ago

“Terrible, terrible service. Made an order over two weeks ago - for my goddaughter for Christmas - and still have not received it. I have contacted them the only way possible, through FB which is super-long-winded and the responses are very long in coming, if at all, and have had fob-off responses for over a week now. 'Can see that we are looking into it' etc. One of the products is now out of stock so I can't even re-order. They have my money but I don't have my stuff.I kick myself for using them. I should have shopped on the high st. These people do not deserve our custom. We customers are treated with such cynicism and there is no one to complain to or even engage with at all. At least on the high st there is interaction and, if anything does go wrong, it can be dealt with face to face. It's well worth the extra few £. Super depressing to be treated so badly by a company I have chosen to spend money with. Totally disgusted. Look Fantastic's customer experience need to be completely overhauled. Judging by various twitter and FB comments on their pages my experience is not unique. Don't risk it - if anything goes wrong it's flipping frustrating and virtually impossible to rectify.”

Helpful Report

Posted 4 years ago

“I don't think this is a genuine company and will never order from them again. My items went missing and they don't get it at all. Please do not order from this company no matter how cheap the items are.”

Helpful Report

Posted 4 years ago

“AVOID They Charged me the wrong amount after I ordered and immediately after I received a message saying “order failed”, however they still got my money. Now I have no money and no confirmation of ordered products. Called my bank to cancel the transaction but there is nothing to be done. I need to wait 15 days to see if I can start a dispute. Thank you for ruining my Christmas gifts”

Helpful Report

Posted 4 years ago

“i ordered 2 weeks ago and still did't recive anything no response to emails or live chat worest website ever”

Helpful Report

Posted 4 years ago

“Dreadful customer service. My order of 28th November has still not been received. Tracking halted at 4th December and no-one can explain why. AVOID!”

Helpful Report

Posted 4 years ago

“Very bad website. I bought during discount buy one and get one free. But i got only one item, i sent them an email but still no response. Plus, my half order didnt come yet, its been more than 3 weeks.”

Helpful Report

Posted 4 years ago

“It is a fraud website. Their phone number does not work. I wanted to cancel my order. However, they have refused to cancel it. Live chat doesn't work. Total fraud. Better off buying from somewhere else.”

Helpful Report

Posted 4 years ago

“Placed order nearly 3 weeks ago for some of Christmas gifts and received nothing so far! Seriously do not shopping with LF they will just let you down! LF ruined my Christmas!!! I would give 0 star if I could !”

Helpful Report

Posted 4 years ago

“I order moore than 2 weeks they told me between 3 and 5 days then next week now between 7 and 9 days this supposed to be a 🎁 but is gone even now I still dont have ridiculous.”

Helpful Report

Posted 4 years ago

“Placed order on 30th. Received nothing to date. Poor service. Will NEVER use again.”

Helpful Report

Posted 4 years ago

“I placed an order on 27/11/20 order no 255536379 £137.37. Not received and when I have managed to get through to someone, usually through messenger or Facebook, you just get fobbed off. They have said the order has been lost in transit. I have received an email from their “Customer Relations Executive” saying would you like a refund or replacement order? You cannot reply as it’s a “No Reply” email. No contact and no refund. Impossible to get any answers. There are hundreds of people complaining. This looks to me that this company is going down. Please do not order or you most likely will lose your money.”

Helpful Report

Posted 4 years ago

“I placed an order with Look Fantastic on 27 November. They have my money but I still do not have my parcel at 14 December. They contracted Hermes to deliver it who claim that the parcel is too damaged to deliver. I have contacted both Hermes and Look Fantastic several times but have so far had no helpful response from either. This parcel included a Christmas gift which I cannot afford to replace. Hermes just say ‘Contact the Company who I ordered the items from’ and Look Fantastic just say they will look into it but, so far, haven’t done anything to help since first informing them 5 days ago.”

Helpful Report

Posted 4 years ago

“Made my order 2 weeks ago and never got it. This company is a scam, please never order anything here. They don't have any real contacts on their website, there is no return / cancellation procedure, their telephone number is not working. They are scammers, please stay away from them!”

Helpful Report

Posted 4 years ago

“I would give 0 stars if I could. i made an order over 3 weeks ago, as yet i have received no communication my items should have arrived with in 3-5 days no confirmation email no correspondence, no replies It is absolutely awful I am furious I will never ever use this company again!!”

Helpful Report

Posted 4 years ago

“I had to forget about my education. To receive your order you must use bad language and to write them every single day. Received my products but never again.”

Helpful Report

Posted 4 years ago

“Ordered on 28th Nov. Told despatched to courier and out for delivery. 4.12 told delivery would be delayed. No response to email. If not heard anything By Friday I’m going to issue a small claim.”

Helpful Report

Posted 4 years ago

“i made an order over 3 weeks ago, as yet i have received no communication my items should have arrived 3-5 day no confirmation email no correspondence, no replies they are a scam i advise everyone to call trading standards”

Helpful Report

Posted 4 years ago

“Placed my order 2 weeks ago now, selected next day delivery at checkout to then be told there was delays so my item wouldn't be delivered on the day expected. Which I didnt mind as they said it would be delivered the day after. However it wasn't delivered. So I checked the tracking I fo at it says that amazon delivered my parcel?? I didn't recieve any parcel. I wont be ordering from here again and I'm really hoping to recieve my order or I may have to take this further as its alot of money yo just throw away”

Helpful Report

Posted 4 years ago

Lookfantastic is rated 1.3 based on 1,415 reviews