Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,420 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 11th April 2025

124

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm still waiting for an order of two items that were shown as in stock when I placed my order 4 weeks ago. Ive not had any response or update. My order confirmation said that they would be a few days and instead its been a few weeks and I've not been refunded as I requested.”

Helpful Report

Posted 4 years ago

“Avoid, you will only lose money! I would've chosen 0 stars. I placed an order on 18th November and I still did not fully got it (17.12). The order was split in 2 for some reason, I only got one package with only 2 products, from 10! For the second package they are only making excuses, like the address is not correct (weird how for the first package the SAME address was correct), then another excuse that it was delivered through postal service without tracking ... how it is possible to send a package without a tracking nr. when it is clearly stated that if the cost of the order passes a certain amount, you have free standard TRACKED delivery. Anyway, I still went to the postal service and of course there was no package. The order was definitely not send and they only make excuses. I really hope they will send my order in the end ... will return with an updated review.”

Helpful Report

Posted 4 years ago

“The order was placed at the end of november and only two products were delivered out of 10 products. You can contact them only via their website and the customer service is very bad, as their employees are misinformed. The order was sent in two packages, but second and the biggest of them lacks a track number and there is nowhere to be found. The service customer agent is telling me that it is fine for a package to not have a track number, but their policy says otherwise. They said that they will refund the money, if the package is sent back to them, but it never arrived at the courier service in first place.”

Helpful Report

Posted 4 years ago

“Horrible company, made my order with promised 4-6 working days delivery and after I complained 5 times to the website they said the delivery will take 30 days. Avoid it at all costs- you will loose your money and will have lottos trees interacting with them”

Helpful Report

Posted 4 years ago

“Failed to deliver all my order amd other items came damaged and late. Customer service doing nothing to resolve this or refund me. AVOID at all costs.”

Helpful Report

Posted 4 years ago

“I ordered my perfume 4 weeks ago today and they still haven’t been sent. Every time I speak to someone they say they’re going to get back to me but they don’t. Absolute joke of a company.”

Helpful Report

Posted 4 years ago

“I would give it 0 stars if I could. Boyfriend ordered me straighteners for Christmas with standard delivery and they still havent came, no phone number to contact customer services and responses are automated so no help. DO NOT BUY OFF THIS WEBSITE!!!!”

Helpful Report

Posted 4 years ago

“Terrible, terrible service. Made an order over two weeks ago - for my goddaughter for Christmas - and still have not received it. I have contacted them the only way possible, through FB which is super-long-winded and the responses are very long in coming, if at all, and have had fob-off responses for over a week now. 'Can see that we are looking into it' etc. One of the products is now out of stock so I can't even re-order. They have my money but I don't have my stuff.I kick myself for using them. I should have shopped on the high st. These people do not deserve our custom. We customers are treated with such cynicism and there is no one to complain to or even engage with at all. At least on the high st there is interaction and, if anything does go wrong, it can be dealt with face to face. It's well worth the extra few £. Super depressing to be treated so badly by a company I have chosen to spend money with. Totally disgusted. Look Fantastic's customer experience need to be completely overhauled. Judging by various twitter and FB comments on their pages my experience is not unique. Don't risk it - if anything goes wrong it's flipping frustrating and virtually impossible to rectify.”

Helpful Report

Posted 4 years ago

“I don't think this is a genuine company and will never order from them again. My items went missing and they don't get it at all. Please do not order from this company no matter how cheap the items are.”

Helpful Report

Posted 4 years ago

“AVOID They Charged me the wrong amount after I ordered and immediately after I received a message saying “order failed”, however they still got my money. Now I have no money and no confirmation of ordered products. Called my bank to cancel the transaction but there is nothing to be done. I need to wait 15 days to see if I can start a dispute. Thank you for ruining my Christmas gifts”

Helpful Report

Posted 4 years ago

“i ordered 2 weeks ago and still did't recive anything no response to emails or live chat worest website ever”

Helpful Report

Posted 4 years ago

“Dreadful customer service. My order of 28th November has still not been received. Tracking halted at 4th December and no-one can explain why. AVOID!”

Helpful Report

Posted 4 years ago

“Very bad website. I bought during discount buy one and get one free. But i got only one item, i sent them an email but still no response. Plus, my half order didnt come yet, its been more than 3 weeks.”

Helpful Report

Posted 4 years ago

“It is a fraud website. Their phone number does not work. I wanted to cancel my order. However, they have refused to cancel it. Live chat doesn't work. Total fraud. Better off buying from somewhere else.”

Helpful Report

Posted 4 years ago

“Placed order nearly 3 weeks ago for some of Christmas gifts and received nothing so far! Seriously do not shopping with LF they will just let you down! LF ruined my Christmas!!! I would give 0 star if I could !”

Helpful Report

Posted 4 years ago

“I order moore than 2 weeks they told me between 3 and 5 days then next week now between 7 and 9 days this supposed to be a 🎁 but is gone even now I still dont have ridiculous.”

Helpful Report

Posted 4 years ago

“Placed order on 30th. Received nothing to date. Poor service. Will NEVER use again.”

Helpful Report

Posted 4 years ago

“I placed an order on 27/11/20 order no 255536379 £137.37. Not received and when I have managed to get through to someone, usually through messenger or Facebook, you just get fobbed off. They have said the order has been lost in transit. I have received an email from their “Customer Relations Executive” saying would you like a refund or replacement order? You cannot reply as it’s a “No Reply” email. No contact and no refund. Impossible to get any answers. There are hundreds of people complaining. This looks to me that this company is going down. Please do not order or you most likely will lose your money.”

Helpful Report

Posted 4 years ago

“I placed an order with Look Fantastic on 27 November. They have my money but I still do not have my parcel at 14 December. They contracted Hermes to deliver it who claim that the parcel is too damaged to deliver. I have contacted both Hermes and Look Fantastic several times but have so far had no helpful response from either. This parcel included a Christmas gift which I cannot afford to replace. Hermes just say ‘Contact the Company who I ordered the items from’ and Look Fantastic just say they will look into it but, so far, haven’t done anything to help since first informing them 5 days ago.”

Helpful Report

Posted 4 years ago

“Made my order 2 weeks ago and never got it. This company is a scam, please never order anything here. They don't have any real contacts on their website, there is no return / cancellation procedure, their telephone number is not working. They are scammers, please stay away from them!”

Helpful Report

Posted 4 years ago

Lookfantastic is rated 1.3 based on 1,420 reviews