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Loot Crate Reviews

2.1 Rating 875 Reviews

28 %

of reviewers recommend Loot Crate

Company Reviews

2.1

Based on 875 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 2%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3473388157

Email:

elijah.hurwitz@lootcrate.com

Location:

3401 Pasadena Ave
Los Angeles
90039

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Loot Crate 1 star review on 4th June 2023

Loot Crate 1 star review on 17th October 2022

Loot Crate 5 star review on 24th August 2016

Loot Crate 5 star review on 23rd August 2016

Loot Crate 5 star review on 23rd August 2016

Loot Crate 5 star review on 22nd August 2016

Loot Crate 5 star review on 22nd August 2016

7

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been buying Loot Crates off and on since 2015 because they used to be awesome. The last few crates I have purchased has subpar cheep merch and have been extremely late…. I’m talking like 4 months late. I ordered a few crates last year in August and it’s Jan 2022 (still no crate). They really don’t email you with updates either so YOU have to reach out to them if you’re wondering where your loot is. It’s a shame they’re awful now.”

Posted 2 years ago

“the inuyasha loot crate was awful and cheap. 4/10 poorly made, came damaged.”

Posted 2 years ago

“I applied for a job with Loot Crate and the initial interview went great. They told me I wouldn't find anything out till the following week but two weeks passed and no replay. I sent another follow up email and finally got a response that they were moving with other candidates that better suited the position. Which I get completely but why ghost me. Just tell me that I didn't get the job. Unprofessional.”

Posted 2 years ago

“Last year I got a 3-month subscription for the new sci-fi boxes. Sadly, they arrived all with months of delay, and the content was so below the average quality we were used to expecting that I decided to leave this review warning others NOT to purchase any more products from this company. The company is now fighting bankruptcy, and it shows. PS: The last sci-fi crate was the most disappointing: it only has "Farscape" items, that is, it not only is not varied as you would expect from a variety themed box, but it's also about a very obscure series and has products like simple empty drinking glasses on it.”

Posted 4 years ago

“What I dislike the most about Loot Crate is that I genuinely enjoy their service and I like the crates. Problem is, they get delayed whole months or even worse. Mine have arrived relatively on time but now they've started all to start getting late and late and late. Kinda stinks.”

Posted 4 years ago

“Lootcrate has one job and they have become terrible at it. Most months lately have been delivered really late. (Months late for some of their subscriptions). And every month now has duplicates from past boxes, leaving loyal customers and fans disappointed to find the same stuff they already have. Sorry Lootcrate, but this many year subscriber will be unsubscribing and not looking back.”

Posted 4 years ago

“I've subscribed to several different boxes, 7 out of 9 have arrived late or missing a piece. I have a subscription now that has a delivery date that has been pushed by over 4 months from the original date stated when I bough it. I always expect them to get better but they just haven't, it seems they've gotten worse. The items are usually pretty cool, just be prepared to wait an inordinate amount of time for them.”

Posted 4 years ago

“I can look past the delay, at least for myself it wasn't too bad though I've heard of other people having massive delays in receiving their product. What I can't look past is receiving what is obviously a terrible product. In the past I've had positive experiences with them and thus was willing to try them out again for the April 2019 Survival Crate. I received a pin that very plainly says that it is from a December 2016 crate, an oversized keychain with one half of it covered with ugly text, two items that are fine at best, and a hat with an incredibly ugly and lazy design. For me, I've always considered the wearable in the lootcrate the most important as everything else could be bought for very cheap, but this hat looks straight out of the clearance sale bin.”

Posted 4 years ago

“. I feel quality continues to drop, item are not exclusive, but several item can be found in stores. Only one crate was received in the month it was supposed to out of 12, and they use the slowest shipping method even when the crates are months late! Also received the same shirt 2x in 4months!”

Posted 4 years ago

“Loot crate has some great products in their crate, however, the price can be a bit much some months depending on what you go. The biggest issue with Loot Crate is shipping is always massively delayed. Sometimes you will have paid for 2 months of boxes before you see the first month. I haven't seen a crate on time in almost 6 months. Very frustrating. You better believe they take the money out on time and do they every give you a discount for the delays, nope. Sometimes they will offer money to their loot vault but you are still required to pay shipping so they get more money out of you for causing you shipping delays. Would not really recommend them unless you are ok with paying for a product and waiting almost 2 months before receiving a box.”

Posted 5 years ago

“I purchased the wizarding world loot crate subscription. Expect to get your crates at least a month late if not more. The items are ok but not worth the price.”

Posted 5 years ago

“Don't ever expect to get your box anywhere near on time.”

Posted 5 years ago

“It said it was a friends loot crate and I only got one friends item and it also said spongebob of which I only got one item I got a mini blind box from a show I don’t watch and a shirt and I pin from some show I have never herd of and those items were not mentioned I am very disappointed and I will not be purchasing again Also it came 15 days later than it said on website”

Posted 5 years ago

“Normally they're great for me but I had one item that I haven't received months later, and I really wanted this one, and nothing has been done to update it at all. I've tried several attempts at customer service and no one seems to be able to help.”

Posted 5 years ago

“Great idea for a subscription box, but their product service / delivery is subpar. Why does my December box arrive in January? Why is it the 27th and my January box hasn't even shipped yet? Why don't I even receive a tracking number for a box until I reach out to customer service to ask why the crate hasn't been shipped? It's a mystery, and I will never buy the crate as a gift again -- it simply makes me look bad.”

Posted 5 years ago

“Same as the other customers describing here. It worked well until September and suddenly for 4 months no more crates, no more tracking emails and a "helpful" support who I think now only tries to delay. Something happened to this company middle of 2018. Before they were reliable. Not anymore”

Posted 5 years ago

“Loot crate was cool, I ordered the Sanrio box and my girlfriend loved it and for the price it wasn’t bad. Currently moving so I wanted to cancel my subscription and they did it easily but I was already charged for it. The lady said she’ll refund me and that I’ll take 3-5 days until my refund was processed. It’s 3 weeks today and it’s so frustrating they don’t even have a phone number to call so it’s all email tag...”

Posted 5 years ago

“The stuff is cool but every crate except one has been super late. The communication about it is lacking and unfortunately when my subscription is up im pretty sure i wont renew.”

Posted 5 years ago

“The shipping is never on time, the Items are cheaply made, You can never get a hold of customer service for anything, also when needing to change your password an email is supposed to be sent within a couple minutes, but it never shows up. There are better crates you can get that ship out the same stuff. I don't recommend loot crate, try My Geek Box or something in that category. Loot crate is just junk and has junk employees.”

Posted 5 years ago

“It took a month to get what I ordered sent out. I bought it for my husband’s birthday. Ordered it on the 3rd and today is the 26th. His birthday was 10 days ago. I won’t recommend them. I’ll be telling friends and family about a very disappointing experience and buying from one of their competitors.”

Posted 5 years ago

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Loot Crate is rated 2.1 based on 875 reviews