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Loot Crate Reviews

2.1 Rating 875 Reviews

28 %

of reviewers recommend Loot Crate

Company Reviews

2.1

Based on 875 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 2%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3473388157

Email:

elijah.hurwitz@lootcrate.com

Location:

3401 Pasadena Ave
Los Angeles
90039

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Loot Crate 1 star review on 4th June 2023

Loot Crate 1 star review on 17th October 2022

Loot Crate 5 star review on 24th August 2016

Loot Crate 5 star review on 23rd August 2016

Loot Crate 5 star review on 23rd August 2016

Loot Crate 5 star review on 22nd August 2016

Loot Crate 5 star review on 22nd August 2016

7

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m half and half with loot crate. I get their fright crate and usually they have good things. But their premium add-on upgrade is a joke. Got one hat and everything else has been nothing but freaking posters. You pay a extra $150 for “premium” extras and all they send is freaking posters…. What a joke… Like I said crate itself is good add-on not worth it.”

Posted 2 years ago

“cool i did a mix up switching witch facebook acounts i didnt know i was getting a crate i got once and thought i was winning boxs untill i got a email on my old acount i emailed loootcrate ask to not use that email and to stop that crate they got back to way same day and stop it right away there starting to up there game thanks loot crate for the fast action”

Posted 4 years ago

“Specifically Loot Fright. The product is decent. I received some cool Trick 'r Treat items I really liked in my last box. It's definitely a good assortment of horror products. BUT (there's always a but), these guys are WAY behind. I paid for September's Box in August and received it at the end of December after being told I'd receive it in November (should have been September). It's the middle of January and I still haven't recieved November's box, which I paid for in October. They need to get it together. I just don't have the patience to wait for product I paid for months prior. You should never be charged for a second box until you've recieved your first box. If you're a patient horror genre fan, you'll enjoy this, but I am far too impatient for this service.”

Posted 4 years ago

“Its like gambling with a theme you like. Half of the items i've received I dont see myself ever using.”

Posted 4 years ago

“I enjoyed the first one which I got for Christmas in December, however we bought two. It is March now and they just informed us the seccond one won’t be coming until sometime between April and June. Personally I don’t think it’s all that worth it.”

Posted 5 years ago

“Lootcrate is really hit or miss, some months your box will totally be worth the money, and the next month, it’ll feel a bit overpriced. But the quality is nonetheless quite good. However, the customer service, unlike what lootcrate says, is horrible. I wouldn’t even recommend trying to reach them, just cancel your box if you have a problem, because the customer service team will literally be of no support what so ever, and instead they’ll just arrogantly give you useless information. Also, If you do not live in the United States, (I.e Canada, U.K, etc.) expect delivery to take up to two weeks longer than the regular delieveries. If it was 25 to 35% cheaper, it probably would be worth it.”

Posted 5 years ago

“About every other crate has something I really, really like. That's the only reason I'm giving three stars instead of two. I agree they have been falling behind on quality of items and definitely on shipping times. I won't be getting my November box until December 12th according to the email I just got. I'm on my second year and won't be renewing again.”

Posted 5 years ago

“Fallout Crate has had some great loot, but the CONSISTENT shipping delays have diminished the fun. I can understand one delay in a twelve month period, but this is ridiculous!”

Posted 5 years ago

“The actual crates are pretty great. I've been getting the Sanrio ones since they started in Dec 2016. I've received a few of the Harry Potter ones as well. Sometimes they do email on shipping delays which is frustrating but can be gotten over. The loot socks was a waste of money the socks were terribly sized. The biggest issue I have is the shipping. If you don't mind waiting sometimes 2 weeks or more after receiving tracking info then it may not bother you. Fedex Smartpost has to be the worst shipping ever. They don't tell you what fraction of the crate cost is shipping but the fact a box leaves Cali and takes 2 weeks to get to Jersey is excessive. Lootcrate gives you a delivery estimate of 5 days. When you check FedEx is can say "unknown scheduled delivery" for a few days then usually 4 or 5 days after Lootcrate's estimated delivery is your actual delivery from your tracking info. I've dealt with customer service a few times and it has been fine. But the shipping thing is what bothers me the most.”

Posted 5 years ago

“Can't cater to all but some stuff I feel is worthless.”

Posted 7 years ago

“Loved the model and figurine”

Posted 7 years ago

“Honestly, some of your loot has been amazing. But there have been a lot of duds in my eyes. That is in due fact that some of the franchises you have chosen aren't my cup of tea. Or the item you sent from a franchise I like was totally subpar. I know you guys willdo a great job in future crates but I am starting to grow weary.”

Posted 7 years ago

“Months are hit or miss some months really great others months can be disappointing. Items are always unique really just depends if your into the series that they are realated to or not.”

Posted 7 years ago

“Months are hit or miss some months really great others months can be disappointing. Items are always unique really just depends if your into the series that they are realated to or not.”

Posted 7 years ago

“I believe the items that loot crate brings out lately is getting lower and lower in standards. I noticed that the previous boxes showcased more better items (in my opinion). I also know a few friends who also subscribe to loot crate and have been mentioning that the items are getting more dull by the boxes. I'm not expecting you to believe me but check other reviews than mine. There might be more people agreeing to be than not. The number might not seem too great, but it doesn't take long before one becomes thousand.”

Posted 7 years ago

“Stuff”

Posted 7 years ago

“Just didn't have things I was interested in.”

Posted 7 years ago

“I love lootcrate I just wish they would send some more things that are high quality, but there shirts ate amazing”

Posted 7 years ago

“I like it it's just the socks are a little too small for me”

Posted 7 years ago

“There's always at least one good I am in every crate however the rest of the items in the crate seem to have lost a bit of that quality that I came to know”

Posted 7 years ago

Loot Crate is rated 2.1 based on 875 reviews