Lords & Labradors Reviews

Name: Lords & Labradors
Address: Midville Grange Farm Midville Boston, Midville Grange Farm Midville Boston, Lincolnshire
Rating: 4.48

4.5 Rating 317 Reviews

87 %

of reviewers recommend Lords & Labradors

4.5

Based on 317 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Lords & Labradors Review Product: All for Paws Interactives Dog Hyper Fetch Milo loves it and wants to play all the time.

Visit Website

Phone:

01790720900

Email:

systems@lordsandlabradors.co.uk

Location:

Midville Grange Farm Midville Boston,
Midville Grange Farm Midville Boston
Lincolnshire
PE22 8HQ

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Lords & Labradors 5 star review on 11th October 2022

536

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service and no communication. Next day delivery never happened. No communication or updates. Ignores emails and direct messages. Avoid!”

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Posted 3 years ago

“Absolutely delighted with very helpful customer service. Crate and cover great quality - fits perfectly. Can't praise Lords & Labradors enough. We have a very happy cocker spaniel puppy.”

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Posted 3 years ago

“What a terrific company! Not only are the products awesome but the customer service is above and beyond. They totally exceeded my expectations in every way (especially when I messed up my order!). I 100% recommend them. Tim Hickman, Barnstaple, Devon.”

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Posted 3 years ago

“Ordered a Ruff and Tumble rope lead for our vizsla, very pleased with service, quick delivery and kept up to date with order and delivery. Love the lead too. Will definitely order again from you. Thankyou.”

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Posted 3 years ago

“Really disappointed, order a particular item online, 5-7day delivery but with royal mail 48 delivery, didnt have a choice in delivery options, so just assumed we qould have to wait 5-7days regardless. Anyway that passed and nothing, check online, out of stock and had heard nothing from seller. Rang to query and refund as found it in the shop. No real explanation for lack of communication, just confirmatin of it being out of stoock and told i should have been notified but inhad nothing and unless i called i doubt i would have heard anything but they had my money. Thankyou for the swift refund. Shame”

Helpful Report

Posted 3 years ago

Hi Terri, Thank you for your review, I am very sorry that you haven't been completely satisfied with our service, we pride ourselves on providing the best customer service so I cannot apologies enough for our lack of communication. We're a very small team and are doing the best we can given the current situation. Please do let me know if there is any way we can help you in the future. Best wishes, Emily

Posted 3 years ago

“I ordered a dog gate to arrive by 'next day service' at 11am on Thursday, it arrived Monday afternoon. There was no e-mail confirmation. They mixed my details up with a Louisa R's (I am Mark H- her name is redacted here for GDPR, which they did not follow when they told me her full name on the phone). I spoke with 3 people (Adam, Michelle and another female ) - was promised on the 3rd call that another item had been sent to arrive on correct day as I needed it for guests arriving- no item arrived. Customer service was closed all day Saturday and Sunday I left a 1* review- strangley rather than contact me, Emily asked on her response to the review for me to call her- I've already called 4 times!! It would perhaps be nice for L&L to contact me with an apology rather try try to suppress negative but completely accurate reviews.”

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Posted 3 years ago

“Appalling customer service. Still waiting for my failed 'next day delivery'- have called 4 times, spoken to 3 different people, had been assured my item would arrive today (needed today for guests arriving)- still nothing. They had mixed up my address with a complete staranger's name. The business and 'customer service' phone number is CLOSED AT WEEKENDS?! And you will receive text messages from a number in the USA. I don't feel my data is either correct or safe with them. Perhaps not the nice English, customer-focussed business it seems to be?”

Helpful Report

Posted 3 years ago

Hello Helen, Thank you for getting in touch. I can assure you we are very much based in Lincolnshire in the UK and we only have a team of 4 people in customer services and don't open at the weekends. We are here Monday to Friday if our customers need to contact us either by phone, email LiveChat or WhatsApp. We follow all GDPR guidelines and your data is 100% safe with us. Please do give us a call today and one of the team will be able to assist you. Best wishes, Emily

Posted 3 years ago

“Service is quick and products are of good quality”

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Posted 3 years ago

“Got a bespoke orthopaedic mattress made for @denzelmimiaturedachsund (ig) and he just loves it. Great service great product Thank you so much for taking care of my puppy./me. Lee &Denzel xx”

Lords & Labradors 5 star review on 29th August 2020

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Posted 3 years ago

“Wow! What a wonderful change to find a company that really takes pride in what it does. I came across L&L yesterday, and they had some specific dog toys I wanted as gifts. They were much cheaper than anywhere else, so I ordered, but as always with a company I haven't used before, I did wonder whether I'd receive them safely. I needn't have worried - less that 24 hours later, I received a beautifully packed parcel with all of my items in perfect condition! The attention to detail is much appreciated and it was a real pleasure to receive my parcel, it felt like getting a gift. Thank you very much! I will definitely be shopping with you again.”

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Posted 3 years ago

“I just wanted to say a huge thank you for the second mattress we have brought from you in the last couple of weeks... the first was for the boot of our car but was such a hit with Lucy, the German Shepard that we had to get one for the lounge, and as you can see as soon as I unwrapped she sat straight down so I had to share a picture with you. I would highly recommend your company for quality and service.”

Lords & Labradors 5 star review on 17th August 2020

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Posted 3 years ago

“I have a very large crate for which I required a custom-made cover, quite different from the L&L standard design. The cover arrived yesterday - prompt delivery, well packaged - and I am delighted, it’s exactly what I’d requested. Thank you!”

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Posted 3 years ago

“Excellent service, products were received in good time, excellent packaging and were beautifully presented. Very competitive prices.”

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Posted 3 years ago

“Recently received my puppy’s bed. Very stylish, super comfy... we both had a lovely snooze (purchased the XXL)”

Lords & Labradors 5 star review on 11th August 2020

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Posted 3 years ago

“Ziggy loves his new bed. Super comfy, very stylish & large enough for me to sleep on too! :)”

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Posted 3 years ago

“We received our beautiful puppy crate and bedding in the duck design On Monday very impressed with everything the delivery the help over phone (my first puppy in 30years) The quality of everything is first class Well done lords and Labradors And thank you for making the start of a new adventure for me with my new friend the puppy (sweep) A exciting and happy start In my next chapter in my life ❤️❤️”

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Posted 3 years ago

“I am new to the dog world and was drawn to L&L on account of their website and the products they offer. Firstly, Louise was extremely helpful and friendly when I called for advice on what to order, she created an excellent impression. Then Rebecca called to discuss delivery, to work around my impending holiday dates. I thought I would have to wait for a few weeks but Rebeca was able to offer delivery within a few days - and in fact the items all arrived the next day - thank you! Super impressed by this company, by their communications throughout, and by the quality of their products. I hope to complete the range when pup arrives. Thank you Louise, Rebeca and Michelle for your help. 10/10 from me.”

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Posted 3 years ago

“Brilliant”

Lords & Labradors 5 star review on 2nd August 2020

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Posted 3 years ago

“Excellent service and super fast delivery. Two very happy dogs, love their new toys especially the squeaky ones! Thank you.”

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Posted 3 years ago

“I have nothing but great things to say about Lords & Labradors. AMAZING customer service and the quickest next day delivery. Dog and cat parents be sure to check them out!”

Lords & Labradors 5 star review on 16th July 2020

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Posted 3 years ago

Lords & Labradors is rated 4.5 based on 317 reviews