“I have a valid Love2shop gift card, which is due to expire in 6 weeks. I went on to the website to check my balance. All my account details were up to date and correct, and I kept getting told I do not have a valid card. I typed in the card number, and checked it was correct, and was still told the same thing. I rang the help number on the website, and had to type in my card number, but after I put the first few digits in (correctly) it said this was not valid. I tried several times with no luck. I finally rang and managed to get through to a very helpful lady, who said my card is valid, and gave me my balance. I experienced the same problems last year when I tried to get my balance, and gave up in the end. Just a shame it took me so long to get there. I have given the customer service I received 5 stars, but the one star is for the website and automated telephone line!”
“Not very helpful at all. Claimed vouchers but the digital card sent does not work/ open at all. Emailed them but got no response at all. Wouldn't recommend.”
“Fortunately I only used a small amount to purchase the gift card, really as a test to see how it went before I spent what I had planned (a few hundred). So glad I did! The recipient never got the money even after activating the card. I have emailed them several times but nada!. This set up is clearly a CON. Please don’t use them”
“Dreadful customer service, if you have any problems with your vouchers you will get zero help. Everything is difficult dealing with this company. If you want to give vouchers, go elsewhere, avoid this company like the plague.”
“DO NOT PURCHASE FROM OR USE THIS COMPANY!!
I RECEIVED A LOVE2SHOP GIFT CARD, REGISTERED IT AND EXCHANGED £100.00 TO AN AMAZON GIFT CARD ON 01 JUNE 2022.
HAVING REALISED TODAY THAT NO EMAIL CONFIRMATION WAS EVER RECEIVED STATING THAT THE PURCHASE HAD GONE THROUGH AND NOT RECEVING THE ITEM ALL I HAVE BEEN TOLD IS THAT THE GIFT CARD WAS SENT TO THE ADDRESS HELD ON FILE.
WHEN SPEAKING TO THE REPRESENTATIVE THEY ARE UNABLE TO PROVIDE ME WITH ANY DETAILS ON THE PURCHASE OR PROVIDE THE AMAZON GIFT CARD NUMBER SO THAT I CAN CONTACT AMAZON TO SEE WHAT CAN BE DONE ABOUT IT
I HAVE PERMISSION TO BE ON THE ACCOUNT, IT IS IN MY HUSBANDS NAME, AND HE HAS CALLED THROUGH TODAY TO PUT A PASSWORD IN FILE. THEY ARE REFUSING A ICO REQUEST BY ME STATING 'COMPLIANCE WONT ALLOW IT' THIS IS A LOAD OF TOSH!!!!
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Under data protection legislation, you have several rights relating to the use of your personal
data:-
• You have the right to ask for a copy of information, usually free of charge. We will respond to
this request within a month.
• You also have the right for certain data you have provided us, this will be provided to you in a
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I HAVE PERMISSION TO BE ON THE ACCOUNT!!!
NO ONE IS WILLING TO HELP AND PROVIDE DETAILS - ALL THEY GAVE ME WAS AN INTERNAL REFERENCE NUMBER WHICH IS NO GOOD TO MAN NOR BEAST!!
SORT IT OUT LOVE2SHOP - YOU MUST HAVE A STOCK TAKE PROCESS FOR WHEN YOU BULK PURCHASE YOUR AMAZON VOUCHERS AND ALLOCATE TO A CLIENT OTHERWISE HOW DO YOU KNOW WHERE YOUR STOCK HAS GONE!!!”
“terrible customer service - this company is a fraud - I got 2 cards from my company and i left £3 in one of them, then i had £42 in another one which after washing it with my jacket lost the security codes.
i emailed them to change the £40 to the other card, and they say i have to order a new card for almost £9 - almost 20% of the total value on my card.
My HR contacted them and they just send me to and After sales department which said the same.
they are terrible- NEVER use THEM”
“Charging 10 pounds when your card expires is a con if you cant renew ,if theres no money in the account there's no charge,thats so wrong for a company to do that ,ive been warning friends to keep there accounts empty after this so they don't get a charge of 10 pounds for nothing”
“We traded our free hotel nights that we weren't going to use for £40 of Love to Shop vouchers. This seemed like a good idea with Christmas around the corner and a baby to buy presents for.
OMG! WHAT A NIGHTMARE, we wanted to use them for an online purchase, it says you can convert them online so you can use them towards an online purchase. It charges you 10% to do this. But then instead of a voucher code that you can use towards a purchase, it gives you card details, so you can only put them towards something costing exactly the same or less than the voucher value. Also has to be used in 2 months or it expires!!
Looked into moving the value back onto the original cards, so we can use them in store, this costs you another 10%!!
Absolutely disgusting, you are scammers!
Now we are stuck with a useless master card, at a lower value, its going to cost us again to move it back. You should be ashamed!”
“The worst experience with customers service ever. I got a voucher to use for holidays. - it's a nightmare - you not able to use with in the shops, on theirs website you faster won on lottery than find what you interested in. When you email they will reply with one sentence sending you back to website or adive to call - no one pick up the phone!!! Call 7 times and wait more that 10 min - its sounds like it's their said way to scam customers on phone bills. Ridiculous not aprochable, usless and not existing customer services.”
“As this site isn't giving an option to change the review, my updated review is below:
Excellent service. They have gone above and beyond to ensure the customer is happy. I appreciate this and will be using again.”
“Exploiting customers during a pandemic with vouchers expiring as customers could not use them due to the high street being in lockdown & closed for months on end.
Love2Shop not only creamed the money off customers expired vouchers but deprived the high street of much need money. Not a company I would be proud to be part off snd certainly not a company I will deal with it recommend.
Avoid the vouchers like the plaque”
“Definitely stay away from this company. It's a cashgrab. They prey on people not using it fast enough before it expires. HAppened to me. I was saving it to use over Christmas and what do you know? the Cash "expired". so my company's gift basically just ended in their bank account. Makes for a terrible experience. We are definitely not going to use them again. .. Good luck if you do. PS: Many of the stores are limited too.. so you have to hope your store is on their "platform"”
