loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.19

1.2 Rating 2,253 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,253 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

238

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to contact love holidays to tell them my hotel was closed then they put me in another hotel then 2 days later that hotel puts on Facebook its closing the day before I arrive its now only 5 days before I travel and I still haven't been told what hotel I've been moved to very unprofessional and very stressful... the live chat don't get you anywhere just being told lie after lie very disappointed”

Helpful Report

Posted 5 years ago

“They charge me package holiday but I did not get transport from air port at and to air port so disappointed and I never get reply back to my complaint”

Helpful Report

Posted 5 years ago

“charged me an extra £250 to change my holiday dates because Easyjet canceled our flights,the when we arrived in Antalya airport Turkey Loveholiday put the wrong hotel on the 724 transfer list had to pay £16.88 to put it right then had to pay 724 transfer anther £16.00 to return to the airport after our holday,have tried to Contact loveholidays throu livechat,phone to no avail been on holiday with loveholidays many times over the years no problem before,WILL NOT BE BOOKING WITHEM AGAIN 😡😡😡”

Helpful Report

Posted 5 years ago

“I had booked a holiday to malta from the 2nd to 9th of July gave a full week trying to get in contact with someone at love holidays to no avail cancelled my holiday on the 30th of june and then loveholidays subsequently cancelled the holiday on the 1st of July lost €1200 first and last time booking a holiday with love holidays horrendous service during a pandemic not our choice not to go on holidays we were taking advice from our government”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS COMPANY STILL WAITING FOR AIRLINE REFUND RYNAIR FROM MAY BOTH BLAMING ONE ANOTHER .GO TO YOURE BANKS FOR A CHARGE BACK”

Helpful Report

Posted 5 years ago

“I have been dealing with Loveholidays over the last 6 weeks. Since their lines are down, you can only speak to them through LiveChat. I advised them prior 2 weeks to the holiday that I could not attend the holiday due to quarantine measures and that I would like to know my options. They claimed they would send a SMS which was sent and that would be it. They did send the message, I replied NO as you see via the image and they claim I can either have a cash refund or credit note etc and that they would email me within 4 days of that message. They never emailed. I have had another 7 conversations with them after until now on LiveChat as they don't have any other way of communication. I cant save the conversations but today they said they have all the recorded conversations so they can show you if needed. The thing that has happened here is that they have lied on many occasions to try and keep the money and have said different things in order to suit them which is what you will see in the messages. So the first thing was that they said they never received the SMS, clearly you can see prior to the message that there was an SMS so I had to send in proof on the 27th August so that they would get back to me. They didn't. What happened with the next 2 conversations is they say someone will get back to me. Nothing happened. So this time which was on the 9th September on Live chat, they said that I could get a refund and they can see a message in my inbox claiming that if I reply I will get my money within 2 weeks of the holiday. So I looked on my inbox, nothing was there. Another lie. So then they said OK I will get the technical team to be in touch. Guess what, no technical team replied. So now I have gone back which is the 15th September and they now say I cant get a refund. I said do you want me to resend proof of the image and also what conversations have been said, you must have them recorded as it is a data protection policy , they said yes they have everything and that you can write a post on your booking order. Well another lie, I went on my booking and there was no option and then as a final suggestion they said to write to you. Countless lies which I believe is actually fraud on their part. I also have the ATOL protection certificate also if needed. I did not even give me the shuttle bus money. Worst company, will keep your money and lie whenever possible.”

Helpful Report

Posted 5 years ago

“Do not book with them! They took my money cancelled my holiday then told me to chase the airline for my refund (even though I booked through love holidays and they are the ones who took the money) to then be informed by the airline that I won’t be refunded as the flight actually went ahead despite love holidays cancelling my holiday”

Helpful Report

Posted 5 years ago

“We booked a holiday last year for this sept to spain and cannot go due to coronavirus and the government says non essential travel should be avoided ...I was told we should still go on holiday or loose the money because our suppliers havnt cancelled we will not get a refund......I will never use these again”

Helpful Report

Posted 5 years ago

“Didn't want to put 1 star as I don't even think they are worth that. Please do not use Love Holidays to book your holiday, even though I have used them for many years now they have now shown their true colours. There is no way to contact them, no phone no email or chat. I have spent 3 months now messaging them on Resolver but no reply. They have taken money out of my account for a holiday next sept and I can't get hold of them. I'm frustrated, angry and very upset that they are being so ignorant to their customers . I WILL NEVER USE THEM AGAIN”

Helpful Report

Posted 5 years ago

“First I would rather give minus stars. We have tried many days to contact by phone , chat any way to make contact. My daughter spoke with them last week, she sat half the day to get through on the chat. We wanted to ask about cancelling the holiday due to the covid19, but all they say we would lose all our money and to rebook it for next year. Today we try to rebook our flights but where told we have to do this with the flight company. My youngest daughter went to the hotel sight to check availability for next year, only to find that the hotel as closed for the season from the 9th Sept till 2021 but our holiday was due to commence on the 23rd Sept so we have not a clue where they wher going to send us. They dont even inform us but just try to get us to book for next year. This is the worst nightmare booking we have expierenced. I would never recomend to anyone or use myself never again.”

Helpful Report

Posted 5 years ago

“DONT USE. Nearly £2k out of pocket. Spent weeks trying to rebook for next year. Took balance of £1300 beginning September despite being asked not to. Spent literally hours in last few days on live chat. How can this be allowed?”

Helpful Report

Posted 5 years ago

“Please avoid this company at all cost. There is No contact for customer service no email service no phone line. They are hiding. This company are just in it for the money. I cancelled my holiday weeks ago. paid an extortionate fee. I now have an email from the flight company re scheduled my flights. Love holidays are the worst company I have ever dealt with..”

Helpful Report

Posted 5 years ago

“We were booked to travel today to Turkey for 10 days. Love holiday emailed us last night to say flights were cancelled. We contacted Turkish Airlines and they said our flight were still scheduled. We wasted 10 days off work. Travel insurance. Train fares. They ruined 5 peoples holiday. Please do use them. We never will again”

Helpful Report

Posted 5 years ago

“ABBIAMO PERSO I SOLDI IN UNA PRENOTAZIONE PER 2020 GIUGNO EGITTO MAI POTUTO ANDARE. NON HANNO MAI RISPOSTO ALLA RICHIESTA DI RIMBORSO, SITO NON PIU FUNZIONANTE, CHAT CON UN ROBOT, RACCOMANDATA TORNATA INDIETRO ALL'INDIRIZZO INDICATO DA LORO. NON PRENOTATE.MAI UNA RISPOSTA ALLE INUMEREVOI RICHIESTE DI AIUTO, RIMBORSO O CONTATTO PESSIMA IDEA”

Helpful Report

Posted 5 years ago

“I booked with this company to go to Rome i also booked transfers. When i got to Rome i looked for my transfer company and the desk said he is outside. I went outside could not find them, so i went back in to the airport and they were other people that transfer company had forgotten. We managed to get the transfer and he left me 20 min away and dumped me outside with my heavy books( this was my first trip alone). I managed to find the place and it said the hotel was closed!! I was never informed and found the hotel they transferred me to by the note on the door. I paid to get there. I had paid for 2 transfers and when i rang for them to pick me up. It was closed and no answer and i had to pay £52 on top of my transfers to get the airport.”

Helpful Report

Posted 5 years ago

“I can't justify booking with them ever again, regardless of price. Meant to travel to Vegas beginning of August (holiday paid for in January) trip was cancelled and I still haven't received our flights refund. Love holidays stating theyre still waiting for Virgin Atlantic to refund and Virgin Atlantic stating that they havent even had the request from Loveholidays. You can not contact Loveholidays, you can not write (offices unmanned and closed) you can not phone (phone lines off). They suggest you live chat with them via the Manage my Booking page, however this option is always off! Zero effort to help or reassure!”

Helpful Report

Posted 5 years ago

“Terrible customer service. We are due to travel to Turkey tomorrow, and we have received an email this evening to advise our accommodation has changed. After looking at photos and reading some reviews, it's clear this place is a dive and the cost is nowhere near what we had originally paid. I contacted Love Holidays through live chat (they have shut the call centre) and the chap advised me that, even though they made the change the day before I am due to travel, there is nothing they can do. An absolute shambles.”

Helpful Report

Posted 5 years ago

“Whatever you do, do not book your holiday through Loveholidays. They booked us flights to one Island, and a hotel at another Island. We discovered this prior to our holiday and they did nothing to help us. You can't call them, and the online chat is run from somewhere in India where they're just reading off a script. We are currently attempting to get our money back through credit card company as they refused to entertain refunding us despite their glaring error. You have been warned!”

Helpful Report

Posted 5 years ago

“Shocking customer service. Would not use again and warn all family and friends against using them. They shouldn't be trading”

Helpful Report

Posted 5 years ago

“Still waiting for flight refund from holiday cancelled by them over 3 months ago. No way of contacting them, appalling company, DO NOT USE!”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,253 reviews