Lucy Bee Reviews

Name: Lucy Bee
Address: PO Box 214, Hertford
Rating: 4.88

4.9 Rating 2,149 Reviews

97 %

of reviewers recommend Lucy Bee

4.9

Based on 2,149 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01992 747 900

Email:

daisy@lucybee.com

Location:

PO Box 214
Hertford
SG14 2ZX

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Lucy Bee 5 star review on 19th November 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love that all the products are ethical. My only little gripe is that postage is quite expensive, especially if you're only ordering a couple of things.”

Helpful Report

Posted 5 years ago

Hi Kirsty, thank you for your feedback regarding postage. For most UK addresses we offer free delivery over £25 and £2.99 delivery for £15 or over. Anything under that is a little more expensive, simply because we pass over what we are charged by DPD to send your delivery tracked. When people spend more, Lucy Bee are able to cover a little bit of the postage. However, it is something that we are constantly working on and we hope to reduce all postage costs eventually. Georgia

Posted 5 years ago

“Really love the face polish with juniper. The only downfall is the packaging. It cane in its own box in another box then another and then bigger box to fit with the coconut oil.”

Helpful Report

Posted 5 years ago

Thank you for your review, Michaela. We're pleased to hear that you are enjoying your Face Exfoliator. With regards to the packaging, as it's a new range of products we want to be sure that they get to you in one piece so we are testing out options to see what is necessary. They are expensive products so the last thing we would want is for them to arrive with you smashed. We are working on it though and hope to have reduced the amount of packaging ASAP. Georgia

Posted 5 years ago

“My only issue is that there was only one delivery option (unless I missed something!) which cost £7 And the product I bought only cost me £5. There was also quite a lot of packaging for a very small box. I do love your products though.”

Helpful Report

Posted 5 years ago

Thanks for your feedback, Helen. Unfortunately when we send our products out we are charged by DPD to get them to you, regardless of the size of the product. If you spend over £15 then it's £2.99 and over £25.00 is free delivery. When more money is spent, Lucy Bee are able to swallow a bit of the cost. I hope this helps to clear everything up and I hope you are enjoying your products! Georgia

Posted 5 years ago

“Great products but way too much packaging. I appreciate it was all recyclable but was there really any need for it in the first place . 3 tiny items came in a huge box followed by more boxes .”

Helpful Report

Posted 5 years ago

Hi Hayley, thank you for your feedback. We are really trying to find a balance with our packaging at the moment. As you say, we have used recyclable materials throughout and we want to make sure that everything arrives with you in one piece. It's a work in progress and hopefully next time you order, we will have achieved a happy medium. Thank you again for taking the time to send us your feedback. Georgia

Posted 5 years ago

“Lovely products and excellent customer service. Had a bit of an issue with the delivery via DPD however, Petrina was just so efficient and helpful, thank you. The only readon I haven’t given 5 stars is due to the excess packaging used. I will certainly recommend Lucy Bee”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review, we really appreciate your feedback. I'm glad that Petrina could resolve your issue for you regarding DPD. With reference to the packaging, everything we use is recyclable, however we are working on how best to pack our products as we have had breakages in the past, so we need to make sure all of our products get to you in one piece. It's a work in progress and hopefully next time you order we will have reduced the amount of packaging you receive! Enjoy your products! Georgia

Posted 5 years ago

“Hi there , I have been very impressed with Lucy Bee products and service . I would recommend them , without hesitation .”

Helpful Report

Posted 5 years ago

Hi Joseph, thank you for your review. We are so pleased to hear you have been very impressed with the overall products and service. If you are looking for any recipe inspiration or uses with your products head to www.lucybee.com :) Jess

Posted 5 years ago

“Fast delivery. Beautiful coconut oil. Could do with a bit less packaging so as to be greener.”

Helpful Report

Posted 5 years ago

We are so pleased that you are pleased with your coconut oil. With regards to packaging - please understand that we are always doing a balancing act with fragile products. Where we try and protect fragile products but be as environmentally friendly as possible! A customer recently said she was re-using the brown paper for wrapping paper - great idea with Christmas approaching. Jess

Posted 5 years ago

“Love the product, but so much packing, could this not be less. I’d happy to have the pot sealed and sent through the post with no packing.”

Helpful Report

Posted 5 years ago

Hi Jean, Many thanks for your feedback. When sending out orders, we have a bit of a balancing act between being environmentally-friendly with the packaging and, at the same time, making sure your items arrive undamaged. With orders being sent via courier, as ours are, each parcel is handled several times from when it leaves our warehouse, to when it arrives with you. From experience, we need to pack our 5 litre Coconut Oil really well, to avoid it getting damaged/broken during delivery and this is why we've packed this in the way you've seen. We've tried various different ways and this seems to be the most efficient in terms of it getting to customers undamaged. That said, like you, we're conscious of the packing materials involved and are currently awaiting new packaging for the 5 litres, with a purpose built box. Unfortunately, if this was sent without packaging, from what we've seen in the past, this wouldn't survive the journey, I'm afraid. I'm glad you're enjoying using our Coconut Oil and appreciate your thoughts. Petrina

Posted 5 years ago

“I was thrilled and delighted to receive my order free of any plastic packaging, sadly I do need to comment on the ENORMOUS amount of brown paper used to fill the box. I realise the need to package safely but I was quite shocked. That said, I have ironed it and rolled it up so I can use it for Christmas wrapping paper!!”

Helpful Report

Posted 5 years ago

Hi, thank you for your review. You would be surprised at how many parcels get damaged, therefore, we are constantly doing a balancing act of being as eco-friendly as possible and also getting your fragile products to you in one piece. I hope you understand. We are so glad to hear that you found another use for the brown paper :) one that we will recommend to other customers too. Please note that the brown paper is also recyclable! Jess

Posted 5 years ago

“I received my order in good time. Well packaged. Sadly I didn’t like the taste of the coconut milk. It’s down to personal taste. Nothing to do with the product. So my niece was delighted when I gave the 6litres to her instead.”

Helpful Report

Posted 5 years ago

HI Tracey, I'm so pleased to hear that your order arrived quickly, and it's a shame the taste of our Coconut Milk isn't for you - as you say, taste is so personal and it's great that your niece is enjoying it! Petrina

Posted 5 years ago

“A very efficient business, our order was delivered within 3 days, well wrapped and no damamge.”

Helpful Report

Posted 5 years ago

Thank you for sharing this and I'm pleased you're happy with our products and service. Petrina

Posted 5 years ago

“Received my order quickly, tried the golden latte mix...it’s not for me but that’s just taste. Happy to receive the free soap bar but a little dissapointed it came wrapped in plastic after the bar was all natural ingredients, all the other packing was easily recycled.”

Helpful Report

Posted 5 years ago

Thank you for your feedback, Lesley. If you aren't keen on the Turmeric Latte Mix as a drink then you could try using it in your food - there are a few recipes on our website. It makes a great marinade for vegetables, meat, fish, even granola! Regarding the soap, the plastic sachet is required to protect and preserve the soap’s unique formulation, whilst in storage. Soaps are normally made from palm oil and a soap made wholly from coconut oil, as ours is, is uncommon. With its better foaming and lathering qualities than soaps made with palm oil, this unique formula means the soap can sweat, which presents something of a challenge to us in storing it, hence the use of flow wrap. We realise that this is not ideal and assure you that the packaging weight is minimised and the material is recyclable. We are currently in talks with a few companies who might be able to help us find a suitable material but it's a long process. We are doing everything in our power to eliminate plastic from all of our products and we won't stop until we find the perfect solution! Georgia

Posted 5 years ago

“I have so far tried the ccoconut oil. At first I was confusedcand it smelled very little so I was checking the jar label to ensure I did not purchase rafined oil. But then I read the leaflet about coconut oil and belived that not always it must smell very coconut. In fact that is a bit surprising as I started making my own oil using a slow juicer and it smells very strong coconut as I made it straight from a fresh coconut flesh. Anyway, I am happy with the purchase and will come back soon for other goodies you offer.😊 Delivery was quick and all well packed. Thank you.”

Helpful Report

Posted 5 years ago

Thank you for your review, Izabela. We can confirm that our oil is completely raw, cold pressed, unrefined, organic, Fair Trade coconut oil. Our oil from Sri Lanka (orange lid) has a lighter aroma and taste so perhaps this is why it doesn't smell as strong. This is simply down to where the coconuts are grown. I hope you're enjoying your products! Georgia

Posted 5 years ago

“I love Lucy Bee and everything she stands for! She educates us and shows us in a fun way how to be nutritious and naughty.”

Helpful Report

Posted 5 years ago

Hi Natasha, thank you so much for your lovely review. Lucy is all about being healthy and at the same time 'keeping it real' so it's great to hear that you've felt this, too. Petrina

Posted 5 years ago

Thank you for your lovely review, Natasha. We're so glad to hear that you enjoy following Lucy Bee. Enjoy your products!

Posted 5 years ago

“I like reading about all the products and how they are sourced.”

Helpful Report

Posted 6 years ago

At Lucy Bee, we're passionate about Fair Trade and believe in the benefits of organic farming, to help not only our own health but that of the planet too. We take a lot of care in sourcing our products, which not only have to be of the best quality, Fair Trade and organically grown but also pass the 'taste test' with our team - we all love and use each product in our range. Petrina

Posted 6 years ago

“Love the products that I bought online. I’m a bit disappointed with the creamed coconut fair trade organic I’ve got which I bought in Sainsbury’s. Unlike other organic coconut when I use it to cook it doesn’t melt, it burns and so I simply can’t use it for cooking. I’ve previously used the standard Lucy Bee coconut and haven’t had a problem but couldn’t find it today in supermarket so went back to trusted vita coco one.”

Helpful Report

Posted 6 years ago

Hi Armanda, I wonder if you're confusing the use of Creamed Coconut and Coconut Oil. Creamed Coconut is pureed coconut flesh and naturally contains a little oil. It is not recommended for frying and instead is used to make coconut milk; add to sauces and curries for a creamy texture; used in cakes and bakes. On the other hand, Coconut Oil is the perfect replacement to processed oils in cooking, including frying. I hope this helps and if you have any queries, please do get in touch at info@lucybee.com

Posted 6 years ago

“Quick delivery easy website to use sensible packaging not ott!”

Helpful Report

Posted 6 years ago

Many thanks for this. It's always a balancing act with packaging to make sure your order gets to you undamaged whilst not overdoing it, too! Petrina

Posted 6 years ago

Lucy Bee is rated 4.9 based on 2,149 reviews