Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Lumadent Reviews

4.0 Rating 377 Reviews

73 %

of reviewers recommend Lumadent

Company Reviews

Product Reviews

4.0

Based on 377 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

About Lumadent:

LumaDent manufactures and sells custom-made Loupes and award-winning LED Headlight Packages for Dentists, Surgeons, Hygienists and Students. Be sure to check out our revolutionary ErgoPrism® Loupes that will allow you to practice with perfect posture!

Visit Website

Phone:

7758294488

Email:

info@lumadent.com

Write Your review

Tell us how Lumadent made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lumadent 5 star review on 2nd June 2021

Lumadent 5 star review on 29th April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service ordered battery in the beginning of December, still have not arrived, even after contacting them several times no one has given me any answers, will not buy from them again”

Posted 2 years ago

“I haven't got it yet. Lumadent forgot to send out the fit kit. When it was finally sent out, I ended up receiving a fit kit with the wrong frame, I am so upset that I sent it back the same day. So I am still waiting for the fit kit with the correct frame.”

Posted 2 years ago

“Cannot review i didnt receive my package yet and its been 2 weeks….. very disappointed”

Posted 2 years ago

“I made an order on NOV 29th 2021. It's now 12/14/2021. No light in my hand. No communication from Lumadent. I've called and talked to CS reps with empty promises of my light shipping soon. I will never recommend or order another produce from them again. I've made my complaint known to Lumadent for over 1 week now and no one has even contacted me. DR. W”

Posted 2 years ago

“Still have not received the universal mount and Univet mounts order. Have emailed LumaDent but no reply on when it will be sent.”

Posted 2 years ago

“I placed an order on NOV 26, 2021 for a loupe light. It is now DEC 12/07/21 and I have no email indicating that my purchase has been shipped. I called lumadent customer service two times last week asking about my order and was told it would take 24-48 hours for them to ship my order; but those were empty promises. Customer service as well as communication has been very disappointing. I'm thinking about canceling my order now.”

Posted 2 years ago

“Its been more than 2 weeks since I placed the order. I haven't received the item. I emailed to request an update on the order status. I haven't received the reply.”

Posted 2 years ago

“I never received the product. I emailed you guys and have heard nothing and the product is desperately needed. I am hoping for expedited shipping so we have it within this next week. Thanks!”

Posted 2 years ago

“You’re sending me a survey before your product ships. You also told me the photo that I sent was good until over a week later when you discovered an issue. This is delaying the progress and shipping of my order that has been paid in full for two week. You also sent me the wrong email with information about ergofit loupes and sending me a fit guide - not necessary as I ordered traditional loupes. Overall I am NOT impressed with this company or their customer service. The rep I emailed to ask about this blamed the number of trade shows in October for the delay- but what about the incompetence I’ve seen so far”

Posted 2 years ago

“please don't buy the air lux!! It doesn't hold a charge and it is a ridiculous process to have equipment serviced. Possibly just consider another company all together!”

Posted 2 years ago

“I haven’t received my loupes yet, so I will mark this as a one star because there is no other option. but I will happily update you when I do receive my Ergoprism loupes. I’ve been wearing Zeiss 4.0 loupes since 1999. I’ve tried other but always returned to these loupes for their clarity. I’m hoping I found a great replacement. As of now, two weeks after my order, I received the frames used only for establish working distance. Those are sent back and then the loupes are made to fit. I’ll let you know how long it took from the order date to actually receiving them as well as the quality of my loupes.”

Posted 2 years ago

“I have yet to receive my product.”

Posted 2 years ago

“This is the worst company to deal with! I bought the Ergoprism, took 2 1/2 months to receive. Not the problem though. My loupes came broken, and even the name plate on the case fell off in a day. I have called emailed, left VM’s, more than 10 times, to speak with anyone about the broken loupes. Took 9 days for someone to email me. Which they said “I have enclosed shipping label and we can re-glue the broken piece”. The shipping was through USPS. SNAIL MAIL!!!! And just “glue” the broken piece. No sorry, no nothing! So they expect me to send my loupes back wait for the mail carrier, they glue, then wait for the mail carrier. This could take a month or longer. Called, emailed 10X more times stating I am leaving the country and can not have a package this expensive left on my doorstep. I am beyond words with how unprofessional this company is. I just want my money back now. Because of this is how I will be treated with any future issues, forget it!!!”

Posted 2 years ago

“The loupes came with double vision. It has been more than 10 days since the date I asked for sending it back to get fixed. The customer service is terribly slow. Everything has to be done online, the call center doesn't help at all. It takes forever just to get the response by email.”

Posted 2 years ago

“Absolutely terrible service. I have been trying to get Ergoprism loupes for two months. I paid more than a month ago. The response time for telephone calls/messages and emails has been 10-14 days, causing repeated delay, only to have the photos I submitted called "great!" but not good enough - they all need retaken. I followed their instructions precisely, for example, wearing the frames they sent in the fit kit for all the photos. Yet their only details on what to do differently were "you did not wear the frames sent in the fit kit for the photos" and "use higher resolution" (than the highest resolution on my Samsung phone? What resolution then?). I asked for details so I could make the proper changes, but have never received any response. They still have my $2533.00 but are completely unresponsive and are not delivering anything, let alone the Ergoprism loupes I paid for. I really love the concept of the Ergoprism and want such a loupe, but this company cannot/will not deliver that concept, at least to me. Do NOT work with this company if you value your time, responsive customer service or a quality partner in your business. You are left completely on your own. The frustration factor is immense.”

Posted 2 years ago

“You're batteries do not last. i'm replacing them now like very six months. They either stop charging or the case breaks. I ordered a new replacement set on july sixth. But the order was officially shipped today July 20th. Almost 14 days to ship!!!”

Posted 2 years ago

“I bought Battery from LumaDent but there’s no charger.”

Posted 2 years ago

One of our Agents will reach out to you today to get you taken care of.

Posted 2 years ago

“This email to request a review has come and I have not received my order yet, it's almost 2 weeks. After 1 week, I followed up with lumadent by email and received no response. The tracking emails are very limited and shows last tracking info as: "departed facility" and that was 3 days ago, nothing since”

Posted 3 years ago

“EXTREMELY FRUSTRATED WITH ABYSMALLY POOR AND NON-AVAILABLE LIVE CUSTOMER SERVICE! As a long-standing formerly happy customer, I purchased a new Prolux essential package in November 2020. I have had problems with cable contact causing the light to go off in mid-procedures. I have been trying to get someone to help me, or to get a warranty replacement, BUT THERE IS NO ONE TO TALK TO AND NO ONE HAS BEEN ANSWERING MY MESSAGES! I even tried to reach out to one of your salespersons (Alex Betancourt) in hopes of him helping me to get someone to reach out to speak with me, but to no avail. COVID pandemic notwithstanding, there should be SOMEONE who responds to customers' needs!”

Posted 3 years ago

“I had the worst experience ever with this company unfortunately! I would have given less than a star. I ordered my ergoprismatic loupes in January and I just got it a week ago, their measurments were not right they had me make measurements and send them and finally they made one by guessing some measurements. The loupes are horrible! Wrong working distance, double vision, dark field. Wrong magnification that doesn’t make a difference to wear it or not besides making me noxious for the wrong measurements. The customer service are unresponsive and not reliable. They opened a ticket and had me adjust it in which it makes them worse than better and doesn’t work and they still want me wait for a solution that never come up!”

Posted 3 years ago

Sorry to hear about your experience so far. I've personally forwarded this over to our Solution Team Supervisor. Expect him to reach out to you soon.

Posted 3 years ago

«
1
2
3
»

Lumadent is rated 4.0 based on 377 reviews