Lumadent Reviews

Name: Lumadent
Rating: 3.92

3.9 Rating 397 Reviews

70 %

of reviewers recommend Lumadent

3.9

Based on 397 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Visit Website

Phone:

7758294488

Email:

info@lumadent.com

Location:

10437 Double R Blvd, Reno, NV
89521

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Kate

Anonymous

Lumadent 5 star review on 29th April 2021

SEN-HAO CHANG

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the Prolux Headlight system and have loved it until...There is a screw and nut on the headlight that keeps the headlight inclined to your specifications. The nut is about 3mm in diameter and 1/2 mm thick. It fell off and now my light won't stay where I point it at. Lumadent will only charge me FORTY dollars to replace the 3 cent piece. Consider this before you buy.”

Helpful Report

Posted 3 years ago

“I bought their flip up prism loupes in November 2021. The crossbar bar on that version was horrible and virtually impossible to accurately adjust the IPD. I see they have changed it to a new crossbar now having realised how horrible the previous model was. I contacted them and they promise send me a new crossbar. They sent a cheap plastic crossbar which did not fit the loupes that I had ordered. They then promised to send the newly designed crossbar and after 6 months, I still don’t haven’t received anything. Their customer service is horrible with no updates unless you contact them repeatedly. I am now stuck with a more that $1000 loupes that is totally useless!!!! This has to be the worst customer service experience I have experienced!”

Helpful Report

Posted 3 years ago

“I received my loupes and unfortunately, I see double with them. I contacted customer service and they have been emailing back and despite my request to see a live person to help with the issue or refund my money nothing has been addressed. Just keep getting emails asking what I am seeing and for various photos and measurements. To the point where I just don't know what is needed or what I am seeing. I never received the mount for my current loupes to use the new light with.”

Helpful Report

Posted 3 years ago

“I sent the photo of my loupes so you guys can send me appropriate attachment for my loupes ! I was sent the wrong one ;( I purchased additional ones and the universal stand for the light is not universal ;( I am happy with the light but finding the right attachments proved to be very difficult ! I spent over 80 dollars and I still can’t use my loupes / with your light”

Helpful Report

Posted 3 years ago

“Despite my order about 3 weeks ago, still have not received the product. The cable on my headlight has broken 3 times, twice with no clear traumatic source but seems like its just wearing down. I've only had the product for 4 years total. Clearly the product is suboptimal. Disappointing.”

Helpful Report

Posted 3 years ago

“I still have not recieved my order”

Helpful Report

Posted 3 years ago

“I didn’t receive it yet!!!!! This USPS courier is the worst ever. They don’t receive mails!!!! How come you send me a review and I didn’t receive the product yet!!!!”

Helpful Report

Posted 3 years ago

“Horrible shipping you guys even after charging. Most dentists order only when something breaks and you need it ASAP.”

Helpful Report

Posted 3 years ago

“I still haven't received my light yet. It's been almost a month.”

Helpful Report

Posted 3 years ago

“Lumadent light is not bright enough, and keeps flickering. Constantly need to adjust wire and on/off button and positioning on glasses. Called a few times, put on hold, filled out a form but got no response.”

Helpful Report

Posted 3 years ago

“I purchased a face shield that flips up and the very first day I wore it the part that flips up kept falling down. I tightened up the PLASTIC screws that wouldn’t move. I was told I could not return it so buyer beware, it is poor quality and to much money.”

Helpful Report

Posted 3 years ago

“Very poor and unresponsive customer service. Called multiple times after my order was delayed and then the wrong part was sent despite sending pictures and multiple written descriptions. I have yet to talk to anybody on the phone after calling, always put on hold and sent to voicemail (that’s never returned). I can’t speak for the quality of the light itself as I haven’t yet had a chance to use it while I’m still waiting for pieces. The light and cord itself appears to be of adequate quality, however I was really disappointed with the small and super thin adapter “linkage arm” pieces that are made from brittle plastic and attach the light to your loupes. The other doctor I work with explained to me she has now already gone through three of these plastic little adapter pieces over the past several months and lumadent charges $30+ with shipping to send each replacement (should cost $0.10). It’s concerning such an integral piece is designed so poorly from brittle plastic instead of metal (I’m assuming to cut costs) which would immediately solve the problem. The cost is one thing, but then being without your loupes/light for the several more weeks waiting for a replacement is even more costly! I’ve attached pics of the same pieces (referred to in the review above) from a separate pair of loupes owned by a friend.”

Helpful Report

Posted 3 years ago

“Customer service is horrible. O ring from prior cable is stuck in my light and they do nothing to help with a simple solution, instead want more more money to “fix” all I need is a cable with no O ring. Ridiculous I can’t use my light with the new cable as is. Horrible help”

Helpful Report

Posted 3 years ago

“I have been trying to return my product and they never reached out to me. They tried to offer me another product and tried to hold the return.I liked neither the product nor the customer service. Horrible”

Helpful Report

Posted 3 years ago

“Very poor service ordered battery in the beginning of December, still have not arrived, even after contacting them several times no one has given me any answers, will not buy from them again”

Helpful Report

Posted 3 years ago

“I haven't got it yet. Lumadent forgot to send out the fit kit. When it was finally sent out, I ended up receiving a fit kit with the wrong frame, I am so upset that I sent it back the same day. So I am still waiting for the fit kit with the correct frame.”

Helpful Report

Posted 3 years ago

“Cannot review i didnt receive my package yet and its been 2 weeks….. very disappointed”

Helpful Report

Posted 3 years ago

“I made an order on NOV 29th 2021. It's now 12/14/2021. No light in my hand. No communication from Lumadent. I've called and talked to CS reps with empty promises of my light shipping soon. I will never recommend or order another produce from them again. I've made my complaint known to Lumadent for over 1 week now and no one has even contacted me. DR. W”

Helpful Report

Posted 3 years ago

“Still have not received the universal mount and Univet mounts order. Have emailed LumaDent but no reply on when it will be sent.”

Helpful Report

Posted 3 years ago

“I placed an order on NOV 26, 2021 for a loupe light. It is now DEC 12/07/21 and I have no email indicating that my purchase has been shipped. I called lumadent customer service two times last week asking about my order and was told it would take 24-48 hours for them to ship my order; but those were empty promises. Customer service as well as communication has been very disappointing. I'm thinking about canceling my order now.”

Helpful Report

Posted 3 years ago

Lumadent is rated 3.9 based on 397 reviews