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Lumadent Reviews

4.0 Rating 376 Reviews

73 %

of reviewers recommend Lumadent

Company Reviews

Product Reviews

4.0

Based on 376 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

About Lumadent:

LumaDent manufactures and sells custom-made Loupes and award-winning LED Headlight Packages for Dentists, Surgeons, Hygienists and Students. Be sure to check out our revolutionary ErgoPrism® Loupes that will allow you to practice with perfect posture!

Visit Website

Phone:

7758294488

Email:

info@lumadent.com

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Lumadent 5 star review on 2nd June 2021

Lumadent 5 star review on 29th April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a pair of 6x prismatic loupes last year and within 6 months both ocular pieces came loose, and one fell out while I was working on a patient! The battery it came with also started malfunctioning and the light flickers on an off. They won't send a replacement battery for you to hold you over until your battery is diagnosed and repaired. And good luck getting anything back in a decent amount of time! I sent my loupes back over a month ago and I they still haven't been fixed. You have to send multiple emails to get a reply as well. I still have my original loupes from dental school that I am using as a replacement for now, and in over 15 years they have never had an issue. Buy at your own risk.”

Posted 6 days ago

“I had been trying to reach Lumadent by phone for a few weeks with no success. Josue Avalos got in touch with me by email and took care of my issue right away. Josue went above and beyond by processing my warranty and answering my questions thoroughly.”

Posted 2 weeks ago

“battery doesn't last. bad warranty. I have a pair of orascoptic since 2014 that has lasted to now. i barely got this one two years ago and battery stopped working”

Posted 2 months ago

“They were kind and helpful. Thank you Josue!”

Posted 2 months ago

“The young lady I spoke to on the phone named Josie was extremely helpful she knew who I was right away just because my telephone number popped up when she called. I told him what my problem was I told her I needed it right away. My whole call with her that's it about 15 minutes tops. That's what I like, when customer service can identify you from your phone number which is always in your registration whenever you buy something these days. Incredible thank you Miss Josie!”

Posted 2 months ago

“Josue A did a great job thank you”

Posted 2 months ago

“Josue Avalos opened an old claim for me and was able to resolve a problem a previous representative could not resolve. Ultimately I was treated fairly the 2nd time around. For that, I give Josue a 5 star review.”

Posted 2 months ago

“Very prompt responses and solution”

Posted 2 months ago

“Josue was great!”

Posted 2 months ago

“Josue A. was great! He was great at responding to emails and was able to resolve my issues in a timely fashion. Thank you for all your help!”

Posted 3 months ago

“Came to the office for their residential sale and Josie and Samuel were so patient and kind! I spent hoouurrsss trying on loupes and they were both so patient and amazing for helping me find the right fit, perfect IPD, and ones that would work with my small nose bridge. Sam and the project manager were so sweet to work with me in finding the best price and warranty for the loupes. Lumadent has always had great customer service! So happy to see they continue to live up to their amazing reputation! Thank you Josie and Samuel!”

Posted 4 months ago

“Josie is absolutely amazing to work with. She is so nice and understanding. She understood my issue and resolved it promptly. Love Lumedent!!! Thank you again Josie”

Posted 5 months ago

“I ordered my loupes about one year ago and the sales rep I had Josephine in the NY,CT and NJ area made the process so smooth. She was there every step of the way and even reached out after I received my loupes. I recently reached out to her to order a light and she responded back so quickly and also made that process very smooth as well. Plus I was suprised she remembered me from last year. She is fabulous at what she does! I highly recommend Lumadent.”

Posted 6 months ago

“The obvious reason is posture, my neck and shoulders are so grateful. I’m surprised by its weight, I wear it ALL DAY LONG. Lenses are so clear as well …”

Posted 6 months ago

“Josie J helped us in a difficult situation of specific time that we could receive the package. She is very kind and did a very good job, she cared about us.”

Posted 7 months ago

“After 18 months, the battery pack becomes extremely hot and no longer receives a charge. Not a very good product considering the cost and length of time before failing.”

Posted 7 months ago

“This is a retrospective review, I prior had a bad experience with the lumadent returns team that lasted several months, in which I was unable to gain a resolution to my problem. I am pleased to say that now that the whole situation is resolved, the team certainly went above what was expected for the normal returns process, up to sending new equipment at no profit to the company to resolve my dispute. I am overall very satisfied with how Lumadent managed the situation, and i would once again shop at the company in the future”

Posted 7 months ago

“I have been a loyal customer and user of Lumadent products since 2017, specifically their headlights that have served me well. In January this year, I placed an order for a new airlux battery to replace my prolux. The batteries had to be shipped for a 50 USD shipping fee, but I accepted that as due cost. one of the batteries fit well, the second one that came did not and was not functional. Upon contacting the Lumadent team, they helpfully agreed to send me a second replacements unit, but I would have to pay shipping again for another 50 USD. I was happy with the level of support, dead on arrivals happen, and it's unfortunate but I was happy to pay a second delivery fee . To my dismay, the replacement battery once more did not fit. At this point, 6 weeks of back and forth, 100 USD in shipping and I only had 1 functional airlux battery. Upon contacting the support team, they requested another 50 USD, and I had had enough. I requested another refund, but they informed me as per policy, they would not be able to refund the 100 USD delivery fee. After some negotiation, I received a text member from a seperate support member assuring me due to my poor experience they would offer me the full 100 USD refund. I found the team to be quite understanding of the situation and helpful to me. What followed next was over 4 months of back and forth with no sight of the promised refund. As shown in the picture attached to the review, I would politely enquire about the refund every 2-4 weeks, different support members would reply back apologizing for the delay and promising the refund would appear soon before radio silence until I enquired again afew weeks later. As of July, it has been 7 months since I initially purchased the batteries, no refund in sight. I have lost hope of ever receiving my refund. As a long time user of Lumadent, I can no longer support this poor business ethic or recommend them to my peers in Australia. I would counsel potential customers to be very wary of purchasing from them, you will not receive good support post purchase if any mistakes or errors in the product occur.”

Posted 9 months ago

“I was having a problem with my light. I took it to the dental convention and Jose G. helped me. He was amazing and fixed it right there for me. It was easy and fast. Thank you so much!”

Posted 1 year ago

“I had an issue receiving my light mount and Josie was able to have a new one sent immediately. She was very helpful and understanding!”

Posted 1 year ago

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Lumadent is rated 4.0 based on 376 reviews