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Lumadent Reviews

4.0 Rating 376 Reviews

73 %

of reviewers recommend Lumadent

Company Reviews

Product Reviews

4.0

Based on 376 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

About Lumadent:

LumaDent manufactures and sells custom-made Loupes and award-winning LED Headlight Packages for Dentists, Surgeons, Hygienists and Students. Be sure to check out our revolutionary ErgoPrism® Loupes that will allow you to practice with perfect posture!

Visit Website

Phone:

7758294488

Email:

info@lumadent.com

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Lumadent 5 star review on 2nd June 2021

Lumadent 5 star review on 29th April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a general dentist practicing in northern Virginia. I had a great experience with representative Josie. I called in to inquire about my light and she was very forthcoming in helping with my concern. The positive reviews you read online are all spot on.”

Posted 1 year ago

“I was originally not pleased with the customer service regarding one of my products, but I think it's because my messages were getting mixed up between different individuals in the customer service side of the company. However, after escalating my complaints, someone named Josie ended up taking over and providing me with amazing customer service and ensuring personally that I was satisfied. She was on top of all of our emails, and did not rest until things were fixed. I have been using Lumadent since 2012 when I was a dental school student, and it's nice to know that the company is still reliable. I will never recommend or use any other company for my office headlight products.”

Posted 1 year ago

“Had some questions about shipping to Europe and Josie J. answered all my questions. Thanks to her i placed my first order at Lumadent and I am excited about the Headlight once it arrives here. I will update my Review once I get to test the Product.”

Posted 1 year ago

“Allie was absolutely amazing in taking care of the issue I had with my battery and my loupes. She and support team ( Katrina and Brian) did a great job . HIGHLY RECOMMEND THEIR PRODUCTS, SPECIFICALLY PROLUX BATTERY! MILENA B DDS /Colorado”

Posted 1 year ago

“The loupes were just ok, have used for over 8 years. I have had multiple problems with batteries, lens falling out wires shorting, nosepieces failing, the frame hinge was the last straw, unable to get technical help via CS, had to pay for parts that did not work. I’m just retiring them and using my other set from another manufacturer that has never once failed.”

Posted 1 year ago

“They always take the time to help! Great products!”

Posted 1 year ago

“I called in for information on a new headlight and Shiloh answered all of my questions. When I am ready to purchase I will be going with the uniLUX.”

Posted 1 year ago

“Thank you Kierby and Lumadent for taking the time and effort in resolving a tricky issue with an old loupe. You were able to get me the proper mount for my loupe in a timely and affordable manner. Your headlight is the best!”

Posted 1 year ago

“I am a dental hygienist and have been wearing ergo prisms loupes for about 2 years now and I love them. I was in a car accident and every time I would do SRP and my neck was bent for long periods of time my fingers in my right hand go numb. Since I’ve gotten the ergo prism loupes my fingers don’t go numb. They are a little heavier than most loupes but well worth it.”

Posted 1 year ago

“I had a set of the old Lumadent lights which lasted over 4 years and was very happy with them. I purchased another light and unfortunately the cable/wire broke quickly. Lumadent resolved this issue swiftly.”

Posted 1 year ago

“First off, friendly and immediate customer service when I walked in without an appointment. I had a problem with my battery which I have had and used extensively for over a year. I knew it was out of warranty and I expected to pay, at the very least, to fix it, or, to have to buy a new one. Instead, they gave me a brand new one for free and explained how much they valued me as a customer!!! Most Excellent! Made my day :)”

Posted 1 year ago

“Absulotely outstanding level of customer service, Kody Howe from the solution team made sure my problem get fixed ASAP, I bought my dental loupe long time ago from them and each time I need support they are on the spot to provide it. Thank you Kody”

Posted 1 year ago

“Thank you Kody for answering my emails in a timely manner. Fast shipping”

Posted 1 year ago

“I ordered the lumadent headlight recently & I'm really happy with my purchase. It has been a game changer & has improved my visualization while working on patients. Kody Howe was extremely helpful & replied to all my queries very promptly. Thank you Kody & Lumadent!”

Posted 1 year ago

“Horrible customer service. I have tried calling multiple times over a few days span and no one has gotten back to me. When I use the chat option available, they also were not helpful and told me that someone will be in touch with me via email in the next day, and I still have not heard anything back 4 days later.”

Posted 1 year ago

“I purchased my ergoprism loupes Jan 2022. It is almost Sept 2022. I have gotten to wear them 30 days until the lense fell out on its own. They glued the lense back in and then they needed to be sent back in for adjustment. I have lost count of how many times I've had to send them in for adjustments. It takes them days to email you back then it's email tag for a couple days then they finally send you a shipping label. Takes about 3 weeks to get back if your lucky. Then chances are they won't be right and you have to send them back multiple times. I loved the loupes for the 30 days I got to wear them but the company needs to work on getting them right BEFORE sending them back. Do not buy them unless you have a back up pair and are willing to wait almost a year to get them right. I am currently waiting on a shipping label.”

Posted 1 year ago

“I like the product and cost”

Posted 1 year ago

“I bought my proLUX control cable slong with the package that included my safety wear as well as my headlight HL360 etc. Within the year my cable started to deteriorate along the junction of the cable to the bud of the cord. I had trouble finding my receipt on my email and by the time I contacted them not only did the cable finally stop working but the wiring was exposed and you could see that it finally separated. I use them everyday. Clean them before I start and after I’m done with my day and ALWAYS between patients Same way every time alcohol with gauze on the lenses, Frame and sometimes any exposed wire When In use I west underneath scrub top and clip on my hip band when not in use I set them aside (UNWRAPPED) in anyway when packaged to go home I use a medium size case with well enough storage to keep contained and clear of and possible pinching. MY POINT this I can tell was simply product quality I’m sorry but that’s not even what gives them that low of a rating it’s the customer service I bought them when I was in school with insurance and because I’m no longer in school they cannot fix the cord free of charged. This should have been as simple as a swap out for a new one. Like most warranties or quality places.”

Posted 1 year ago

Tools that get used every day wear over time and Loupes+Headilght are no different. We are never okay with an unhappy customer but we would like to point out that all of our Loupes and Headlight products include a warranty (which is extended and discounted for students). We believe our warranty is comprehensive and fair - especially for students. While we understand it can be frustrating to have a part break down over time, it's worth noting that our instructions clearly state to not use alcohol to clean our products. Therefore, even if this product had still been within the warranty period (which it was not), the warranty would have been voided for using chemicals that we list on our "do not use" list.

Posted 1 year ago

“I bought the Prolux Headlight system and have loved it until...There is a screw and nut on the headlight that keeps the headlight inclined to your specifications. The nut is about 3mm in diameter and 1/2 mm thick. It fell off and now my light won't stay where I point it at. Lumadent will only charge me FORTY dollars to replace the 3 cent piece. Consider this before you buy.”

Posted 1 year ago

“Michelle Brown was absolutely terrific and ever so patient with me. Took the time to go through getting the light right. After much frustration on my part and not on hers she was able to resolve the issue for me. I acquired this light from the practice that two previous hygienists used and now have left the practice. The doctor paid for this light that by the way is fantastic and I just could not see it sitting in my cabinet and not being used. So thanks again to Michelle for helping me with this issue. She is great customer service and ever so patient with a senior! Phone conversations and pictures were the most helpful.”

Posted 1 year ago

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Lumadent is rated 4.0 based on 376 reviews