Lumadent Reviews

Name: Lumadent
Rating: 3.89

3.9 Rating 403 Reviews

69 %

of reviewers recommend Lumadent

3.9

Based on 403 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Visit Website

Phone:

7758294488

Email:

info@lumadent.com

Location:

10437 Double R Blvd, Reno, NV
89521

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Kate

Anonymous

Lumadent 5 star review on 29th April 2021

SEN-HAO CHANG

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is absolutely terrible. The loops are so low quality. Not to mention, you pay a lot of money for the loops and they make excuses to not repair them . Ordered a pair of loops one year ago and the lens started cracking on both eyes . Called and got customer service representative Bo Guest. He asked me to send pictures of my loops and what I clean them with And when I noticed the cracks in my lens, he told me that they were still under warranty. That he would review my email and get back with me . I did not receive a responding email so I called Bo Guest. He said he sent me an email days ago, denying that the loops will not be covered because of cleaning wipes and that the alcohol and the wipes will crack your lens. I told him I typically most cases clean them with soap and water was trying to argue with me and said that if I wanted the loop fixed, it would be $500. I’m shocked you pay that kind of money for loops and the lens start cracking after a year . Unacceptable. I have loops from orthoscopic that are eight years old and I’ve never had this problem. My advice don’t order from Lemadent .”

Helpful Report

Posted 1 year ago

“Poor customer service and the products don’t last either”

Helpful Report

Posted 1 year ago

“Really poor customer service. Left Canada and when I tried to contact them they literally ignored my email. Not ideal after spending hundreds of dollars on their light. Very disrespectful.”

Helpful Report

Posted 1 year ago

“Ordered Airlux and they shipped prolux without the connecting wire. I’m in Australia and been calling everyday and their office is closed even at 3 pm in afternoon. Countless emails and I get not even a reply!! Scammers”

Helpful Report

Posted 1 year ago

“I am a hygienist. I bought a pair of loupea from lumadent about 3 years ago. They have greatly improved my line of vision and neck pain. I was having a problem with my light. Brought it to the Dental convention in Orlando. Jose took the time to fix the problem, no charge. There are several companies to buy loupes. Lumadent staff go over and beyond on customer service. They truly care for each customer. Thank you again Jose for providing a service that improves the quality of my work.”

Helpful Report

Posted 1 year ago

“Experienced outstanding customer service from rep Kody Howe. I just purchased new ergo loupes and needed some adjustments. He addressed my concerns and made servicing my loupes a very smooth and easy process. Always friendly, extremely prompt with his replies and very professional, I couldn't ask for more! I appreciated the follow-up as well. I also dealt with the sales rep Eric Garcia who was fantastic as well. He was very knowledgeable and provided me with different options to help me choose my first ergo loupes. I've purchased from LumaDent before and find myself coming back to this company each time because of their reliable products, amazing team and customer service. They set themselves apart by taking care of their customers unlike other companies that put you on the back burner after purchasing their products. I can really count on LumaDent and will continue my future purchases with them. Thank you Kody and Eric for making my experience with LumaDent another fantastic one!”

Helpful Report

Posted 2 years ago

“My light had a small issue which I thought was major - took it to the dental convention (ODA) and they fixed it on the spot.”

Helpful Report

Posted 2 years ago

“I bought a pair of 6x prismatic loupes last year and within 6 months both ocular pieces came loose, and one fell out while I was working on a patient! The battery it came with also started malfunctioning and the light flickers on an off. They won't send a replacement battery for you to hold you over until your battery is diagnosed and repaired. And good luck getting anything back in a decent amount of time! I sent my loupes back over a month ago and I they still haven't been fixed. You have to send multiple emails to get a reply as well. I still have my original loupes from dental school that I am using as a replacement for now, and in over 15 years they have never had an issue. Buy at your own risk.”

Helpful Report

Posted 2 years ago

“I had been trying to reach Lumadent by phone for a few weeks with no success. Josue Avalos got in touch with me by email and took care of my issue right away. Josue went above and beyond by processing my warranty and answering my questions thoroughly.”

Helpful Report

Posted 2 years ago

“battery doesn't last. bad warranty. I have a pair of orascoptic since 2014 that has lasted to now. i barely got this one two years ago and battery stopped working”

Helpful Report

Posted 2 years ago

“They were kind and helpful. Thank you Josue!”

Helpful Report

Posted 2 years ago

“The young lady I spoke to on the phone named Josie was extremely helpful she knew who I was right away just because my telephone number popped up when she called. I told him what my problem was I told her I needed it right away. My whole call with her that's it about 15 minutes tops. That's what I like, when customer service can identify you from your phone number which is always in your registration whenever you buy something these days. Incredible thank you Miss Josie!”

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Posted 2 years ago

“Josue A did a great job thank you”

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Posted 2 years ago

“Josue Avalos opened an old claim for me and was able to resolve a problem a previous representative could not resolve. Ultimately I was treated fairly the 2nd time around. For that, I give Josue a 5 star review.”

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Posted 2 years ago

“Very prompt responses and solution”

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Posted 2 years ago

“Josue was great!”

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Posted 2 years ago

“Josue A. was great! He was great at responding to emails and was able to resolve my issues in a timely fashion. Thank you for all your help!”

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Posted 2 years ago

“Came to the office for their residential sale and Josie and Samuel were so patient and kind! I spent hoouurrsss trying on loupes and they were both so patient and amazing for helping me find the right fit, perfect IPD, and ones that would work with my small nose bridge. Sam and the project manager were so sweet to work with me in finding the best price and warranty for the loupes. Lumadent has always had great customer service! So happy to see they continue to live up to their amazing reputation! Thank you Josie and Samuel!”

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Posted 2 years ago

“Josie is absolutely amazing to work with. She is so nice and understanding. She understood my issue and resolved it promptly. Love Lumedent!!! Thank you again Josie”

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Posted 2 years ago

“I ordered my loupes about one year ago and the sales rep I had Josephine in the NY,CT and NJ area made the process so smooth. She was there every step of the way and even reached out after I received my loupes. I recently reached out to her to order a light and she responded back so quickly and also made that process very smooth as well. Plus I was suprised she remembered me from last year. She is fabulous at what she does! I highly recommend Lumadent.”

Helpful Report

Posted 2 years ago

Lumadent is rated 3.9 based on 403 reviews