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Lumadent Reviews

4.0 Rating 376 Reviews

73 %

of reviewers recommend Lumadent

Company Reviews

Product Reviews

4.0

Based on 376 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

About Lumadent:

LumaDent manufactures and sells custom-made Loupes and award-winning LED Headlight Packages for Dentists, Surgeons, Hygienists and Students. Be sure to check out our revolutionary ErgoPrism® Loupes that will allow you to practice with perfect posture!

Visit Website

Phone:

7758294488

Email:

info@lumadent.com

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Lumadent 5 star review on 2nd June 2021

Lumadent 5 star review on 29th April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had been trying to reach Lumadent by phone for a few weeks with no success. Josue Avalos got in touch with me by email and took care of my issue right away. Josue went above and beyond by processing my warranty and answering my questions thoroughly.”

Posted 1 month ago

“They were kind and helpful. Thank you Josue!”

Posted 2 months ago

“The young lady I spoke to on the phone named Josie was extremely helpful she knew who I was right away just because my telephone number popped up when she called. I told him what my problem was I told her I needed it right away. My whole call with her that's it about 15 minutes tops. That's what I like, when customer service can identify you from your phone number which is always in your registration whenever you buy something these days. Incredible thank you Miss Josie!”

Posted 2 months ago

“Josue A did a great job thank you”

Posted 2 months ago

“Josue Avalos opened an old claim for me and was able to resolve a problem a previous representative could not resolve. Ultimately I was treated fairly the 2nd time around. For that, I give Josue a 5 star review.”

Posted 2 months ago

“Very prompt responses and solution”

Posted 2 months ago

“Josue was great!”

Posted 3 months ago

“Josue A. was great! He was great at responding to emails and was able to resolve my issues in a timely fashion. Thank you for all your help!”

Posted 3 months ago

“Came to the office for their residential sale and Josie and Samuel were so patient and kind! I spent hoouurrsss trying on loupes and they were both so patient and amazing for helping me find the right fit, perfect IPD, and ones that would work with my small nose bridge. Sam and the project manager were so sweet to work with me in finding the best price and warranty for the loupes. Lumadent has always had great customer service! So happy to see they continue to live up to their amazing reputation! Thank you Josie and Samuel!”

Posted 4 months ago

“Josie is absolutely amazing to work with. She is so nice and understanding. She understood my issue and resolved it promptly. Love Lumedent!!! Thank you again Josie”

Posted 5 months ago

“I ordered my loupes about one year ago and the sales rep I had Josephine in the NY,CT and NJ area made the process so smooth. She was there every step of the way and even reached out after I received my loupes. I recently reached out to her to order a light and she responded back so quickly and also made that process very smooth as well. Plus I was suprised she remembered me from last year. She is fabulous at what she does! I highly recommend Lumadent.”

Posted 7 months ago

“The obvious reason is posture, my neck and shoulders are so grateful. I’m surprised by its weight, I wear it ALL DAY LONG. Lenses are so clear as well …”

Posted 7 months ago

“Josie J helped us in a difficult situation of specific time that we could receive the package. She is very kind and did a very good job, she cared about us.”

Posted 7 months ago

“This is a retrospective review, I prior had a bad experience with the lumadent returns team that lasted several months, in which I was unable to gain a resolution to my problem. I am pleased to say that now that the whole situation is resolved, the team certainly went above what was expected for the normal returns process, up to sending new equipment at no profit to the company to resolve my dispute. I am overall very satisfied with how Lumadent managed the situation, and i would once again shop at the company in the future”

Posted 8 months ago

“I was having a problem with my light. I took it to the dental convention and Jose G. helped me. He was amazing and fixed it right there for me. It was easy and fast. Thank you so much!”

Posted 1 year ago

“I had an issue receiving my light mount and Josie was able to have a new one sent immediately. She was very helpful and understanding!”

Posted 1 year ago

“I am a general dentist practicing in northern Virginia. I had a great experience with representative Josie. I called in to inquire about my light and she was very forthcoming in helping with my concern. The positive reviews you read online are all spot on.”

Posted 1 year ago

“I was originally not pleased with the customer service regarding one of my products, but I think it's because my messages were getting mixed up between different individuals in the customer service side of the company. However, after escalating my complaints, someone named Josie ended up taking over and providing me with amazing customer service and ensuring personally that I was satisfied. She was on top of all of our emails, and did not rest until things were fixed. I have been using Lumadent since 2012 when I was a dental school student, and it's nice to know that the company is still reliable. I will never recommend or use any other company for my office headlight products.”

Posted 1 year ago

“Had some questions about shipping to Europe and Josie J. answered all my questions. Thanks to her i placed my first order at Lumadent and I am excited about the Headlight once it arrives here. I will update my Review once I get to test the Product.”

Posted 1 year ago

“Allie was absolutely amazing in taking care of the issue I had with my battery and my loupes. She and support team ( Katrina and Brian) did a great job . HIGHLY RECOMMEND THEIR PRODUCTS, SPECIFICALLY PROLUX BATTERY! MILENA B DDS /Colorado”

Posted 1 year ago

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Lumadent is rated 4.0 based on 376 reviews