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Lumadent Reviews

4.0 Rating 376 Reviews

73 %

of reviewers recommend Lumadent

Company Reviews

Product Reviews

4.0

Based on 376 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

About Lumadent:

LumaDent manufactures and sells custom-made Loupes and award-winning LED Headlight Packages for Dentists, Surgeons, Hygienists and Students. Be sure to check out our revolutionary ErgoPrism® Loupes that will allow you to practice with perfect posture!

Visit Website

Phone:

7758294488

Email:

info@lumadent.com

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Lumadent 5 star review on 2nd June 2021

Lumadent 5 star review on 29th April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a pair of 6x prismatic loupes last year and within 6 months both ocular pieces came loose, and one fell out while I was working on a patient! The battery it came with also started malfunctioning and the light flickers on an off. They won't send a replacement battery for you to hold you over until your battery is diagnosed and repaired. And good luck getting anything back in a decent amount of time! I sent my loupes back over a month ago and I they still haven't been fixed. You have to send multiple emails to get a reply as well. I still have my original loupes from dental school that I am using as a replacement for now, and in over 15 years they have never had an issue. Buy at your own risk.”

Posted 2 weeks ago

“battery doesn't last. bad warranty. I have a pair of orascoptic since 2014 that has lasted to now. i barely got this one two years ago and battery stopped working”

Posted 2 months ago

“After 18 months, the battery pack becomes extremely hot and no longer receives a charge. Not a very good product considering the cost and length of time before failing.”

Posted 7 months ago

“I have been a loyal customer and user of Lumadent products since 2017, specifically their headlights that have served me well. In January this year, I placed an order for a new airlux battery to replace my prolux. The batteries had to be shipped for a 50 USD shipping fee, but I accepted that as due cost. one of the batteries fit well, the second one that came did not and was not functional. Upon contacting the Lumadent team, they helpfully agreed to send me a second replacements unit, but I would have to pay shipping again for another 50 USD. I was happy with the level of support, dead on arrivals happen, and it's unfortunate but I was happy to pay a second delivery fee . To my dismay, the replacement battery once more did not fit. At this point, 6 weeks of back and forth, 100 USD in shipping and I only had 1 functional airlux battery. Upon contacting the support team, they requested another 50 USD, and I had had enough. I requested another refund, but they informed me as per policy, they would not be able to refund the 100 USD delivery fee. After some negotiation, I received a text member from a seperate support member assuring me due to my poor experience they would offer me the full 100 USD refund. I found the team to be quite understanding of the situation and helpful to me. What followed next was over 4 months of back and forth with no sight of the promised refund. As shown in the picture attached to the review, I would politely enquire about the refund every 2-4 weeks, different support members would reply back apologizing for the delay and promising the refund would appear soon before radio silence until I enquired again afew weeks later. As of July, it has been 7 months since I initially purchased the batteries, no refund in sight. I have lost hope of ever receiving my refund. As a long time user of Lumadent, I can no longer support this poor business ethic or recommend them to my peers in Australia. I would counsel potential customers to be very wary of purchasing from them, you will not receive good support post purchase if any mistakes or errors in the product occur.”

Posted 10 months ago

“Horrible customer service. I have tried calling multiple times over a few days span and no one has gotten back to me. When I use the chat option available, they also were not helpful and told me that someone will be in touch with me via email in the next day, and I still have not heard anything back 4 days later.”

Posted 1 year ago

“I bought my proLUX control cable slong with the package that included my safety wear as well as my headlight HL360 etc. Within the year my cable started to deteriorate along the junction of the cable to the bud of the cord. I had trouble finding my receipt on my email and by the time I contacted them not only did the cable finally stop working but the wiring was exposed and you could see that it finally separated. I use them everyday. Clean them before I start and after I’m done with my day and ALWAYS between patients Same way every time alcohol with gauze on the lenses, Frame and sometimes any exposed wire When In use I west underneath scrub top and clip on my hip band when not in use I set them aside (UNWRAPPED) in anyway when packaged to go home I use a medium size case with well enough storage to keep contained and clear of and possible pinching. MY POINT this I can tell was simply product quality I’m sorry but that’s not even what gives them that low of a rating it’s the customer service I bought them when I was in school with insurance and because I’m no longer in school they cannot fix the cord free of charged. This should have been as simple as a swap out for a new one. Like most warranties or quality places.”

Posted 1 year ago

Tools that get used every day wear over time and Loupes+Headilght are no different. We are never okay with an unhappy customer but we would like to point out that all of our Loupes and Headlight products include a warranty (which is extended and discounted for students). We believe our warranty is comprehensive and fair - especially for students. While we understand it can be frustrating to have a part break down over time, it's worth noting that our instructions clearly state to not use alcohol to clean our products. Therefore, even if this product had still been within the warranty period (which it was not), the warranty would have been voided for using chemicals that we list on our "do not use" list.

Posted 1 year ago

“I bought the Prolux Headlight system and have loved it until...There is a screw and nut on the headlight that keeps the headlight inclined to your specifications. The nut is about 3mm in diameter and 1/2 mm thick. It fell off and now my light won't stay where I point it at. Lumadent will only charge me FORTY dollars to replace the 3 cent piece. Consider this before you buy.”

Posted 1 year ago

“I bought their flip up prism loupes in November 2021. The crossbar bar on that version was horrible and virtually impossible to accurately adjust the IPD. I see they have changed it to a new crossbar now having realised how horrible the previous model was. I contacted them and they promise send me a new crossbar. They sent a cheap plastic crossbar which did not fit the loupes that I had ordered. They then promised to send the newly designed crossbar and after 6 months, I still don’t haven’t received anything. Their customer service is horrible with no updates unless you contact them repeatedly. I am now stuck with a more that $1000 loupes that is totally useless!!!! This has to be the worst customer service experience I have experienced!”

Posted 1 year ago

“I received my loupes and unfortunately, I see double with them. I contacted customer service and they have been emailing back and despite my request to see a live person to help with the issue or refund my money nothing has been addressed. Just keep getting emails asking what I am seeing and for various photos and measurements. To the point where I just don't know what is needed or what I am seeing. I never received the mount for my current loupes to use the new light with.”

Posted 1 year ago

“I sent the photo of my loupes so you guys can send me appropriate attachment for my loupes ! I was sent the wrong one ;( I purchased additional ones and the universal stand for the light is not universal ;( I am happy with the light but finding the right attachments proved to be very difficult ! I spent over 80 dollars and I still can’t use my loupes / with your light”

Posted 1 year ago

“Despite my order about 3 weeks ago, still have not received the product. The cable on my headlight has broken 3 times, twice with no clear traumatic source but seems like its just wearing down. I've only had the product for 4 years total. Clearly the product is suboptimal. Disappointing.”

Posted 1 year ago

“I still have not recieved my order”

Posted 1 year ago

“I didn’t receive it yet!!!!! This USPS courier is the worst ever. They don’t receive mails!!!! How come you send me a review and I didn’t receive the product yet!!!!”

Posted 2 years ago

“Horrible shipping you guys even after charging. Most dentists order only when something breaks and you need it ASAP.”

Posted 2 years ago

“I still haven't received my light yet. It's been almost a month.”

Posted 2 years ago

“Lumadent light is not bright enough, and keeps flickering. Constantly need to adjust wire and on/off button and positioning on glasses. Called a few times, put on hold, filled out a form but got no response.”

Posted 2 years ago

“I purchased a face shield that flips up and the very first day I wore it the part that flips up kept falling down. I tightened up the PLASTIC screws that wouldn’t move. I was told I could not return it so buyer beware, it is poor quality and to much money.”

Posted 2 years ago

“Very poor and unresponsive customer service. Called multiple times after my order was delayed and then the wrong part was sent despite sending pictures and multiple written descriptions. I have yet to talk to anybody on the phone after calling, always put on hold and sent to voicemail (that’s never returned). I can’t speak for the quality of the light itself as I haven’t yet had a chance to use it while I’m still waiting for pieces. The light and cord itself appears to be of adequate quality, however I was really disappointed with the small and super thin adapter “linkage arm” pieces that are made from brittle plastic and attach the light to your loupes. The other doctor I work with explained to me she has now already gone through three of these plastic little adapter pieces over the past several months and lumadent charges $30+ with shipping to send each replacement (should cost $0.10). It’s concerning such an integral piece is designed so poorly from brittle plastic instead of metal (I’m assuming to cut costs) which would immediately solve the problem. The cost is one thing, but then being without your loupes/light for the several more weeks waiting for a replacement is even more costly! I’ve attached pics of the same pieces (referred to in the review above) from a separate pair of loupes owned by a friend.”

Posted 2 years ago

“Customer service is horrible. O ring from prior cable is stuck in my light and they do nothing to help with a simple solution, instead want more more money to “fix” all I need is a cable with no O ring. Ridiculous I can’t use my light with the new cable as is. Horrible help”

Posted 2 years ago

“I have been trying to return my product and they never reached out to me. They tried to offer me another product and tried to hold the return.I liked neither the product nor the customer service. Horrible”

Posted 2 years ago

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Lumadent is rated 4.0 based on 376 reviews