Lumadent Reviews

Name: Lumadent
Rating: 4.02

4.0 Rating 377 Reviews

73 %

of reviewers recommend Lumadent

4.0

Based on 377 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

About Lumadent:

LumaDent manufactures and sells custom-made Loupes and award-winning LED Headlight Packages for Dentists, Surgeons, Hygienists and Students. Be sure to check out our revolutionary ErgoPrism® Loupes that will allow you to practice with perfect posture!

Visit Website

Phone:

7758294488

Email:

info@lumadent.com

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Anonymous

Lumadent 5 star review on 29th April 2021

SEN-HAO C

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I can give less than one star I will do that for sure, I made my order in January and waited for almost 3 months to receive my loups... and guess what when I received it, I was very disappointed with them ... there is issues with the working distance, it hurts my eyes and starting have a lot of eye pains because of the eye strain... also the magnification is not real!!! I chose the 3.3 magnification power and in reality it look like there is no magnification at all!!!! So I wasted 4 months till now and my eyes start hurting me and till now I didn't have the chance to start practicing dentistry with my loups because of all of the issues..”

Helpful Report

Posted 3 years ago

This is definitely not the kind of experience we are looking to provide. I've forwarded this over to our Solution Team - expect someone to reach out to you soon. It's worth noting that the 3.3x magnification is absolutely accurate but using ErgoPrism Loupes, you're typically a few inches farther away from your working area than you are with traditional loupes so it can APPEAR to be less. On our website, we have a magnification recommendation chart for transitioning from traditional loupes to ErgoPrisms.

Posted 3 years ago

“If there is less than 1 star I would choose it, worst experience ever, I placed my order in January got my loupes in April, after three months of waiting I got something full of mistakes, the frame doesn't fit, wrong working distance, double vision, and limited dark field. 5 of my friends have the same issues all the measurements are wrong. I opened a ticket one week ago and no one contacted me! Unresponsible unreliable company.”

Helpful Report

Posted 3 years ago

“Didn't fit and would like to return the item”

Helpful Report

Posted 3 years ago

If something "doesn't fit" then you should definitely fill out our contact form to let one of our Agents reach out to you and determine a solution. Form available here: https://zfrmz.com/lVs5diQxjqe3QuH0KYEH

Posted 3 years ago

“poor customer service, short and limited warranty on low quality products. charges for even the smallest pieces of accessories”

Helpful Report

Posted 3 years ago

“I have been a very long-time customer and have bought several lights plus sent colleagues to buy your headlight products. I always was able to reach a customer service rep when I called. Now, with whatever new system you have in place, it seems that your are deliberately trying to avoid human contact by phone. I have a problem with the last purchase (sales order # SO-71755) and I cannot get anyone to help me address it and resolve it. I had to try to reach a live human being to talk to, by calling your sales reps (Alex,Josephine, Mark) who promised that someone from main office will get back to me, but I have had no luck. I can't understand how you expect to get repeat customers to stay with your company if you are only available for online sales but no customer service. I am very, VERY disappointed in how I am being treated. I hope you will arrange someone with knowledge and authority to help, to get in touch with me ASAP.”

Helpful Report

Posted 3 years ago

The Solution Team Supervisor has been notified about this situation. I would expect to hear from him soon.

Posted 3 years ago

Lumadent is rated 4.0 based on 377 reviews