Lumadent Reviews

Name: Lumadent
Rating: 3.90

3.9 Rating 400 Reviews

70 %

of reviewers recommend Lumadent

3.9

Based on 400 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Visit Website

Phone:

7758294488

Email:

info@lumadent.com

Location:

10437 Double R Blvd, Reno, NV
89521

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Kate

Anonymous

Lumadent 5 star review on 29th April 2021

SEN-HAO CHANG

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a retrospective review, I prior had a bad experience with the lumadent returns team that lasted several months, in which I was unable to gain a resolution to my problem. I am pleased to say that now that the whole situation is resolved, the team certainly went above what was expected for the normal returns process, up to sending new equipment at no profit to the company to resolve my dispute. I am overall very satisfied with how Lumadent managed the situation, and i would once again shop at the company in the future”

Helpful Report

Posted 2 years ago

“I have been a loyal customer and user of Lumadent products since 2017, specifically their headlights that have served me well. In January this year, I placed an order for a new airlux battery to replace my prolux. The batteries had to be shipped for a 50 USD shipping fee, but I accepted that as due cost. one of the batteries fit well, the second one that came did not and was not functional. Upon contacting the Lumadent team, they helpfully agreed to send me a second replacements unit, but I would have to pay shipping again for another 50 USD. I was happy with the level of support, dead on arrivals happen, and it's unfortunate but I was happy to pay a second delivery fee . To my dismay, the replacement battery once more did not fit. At this point, 6 weeks of back and forth, 100 USD in shipping and I only had 1 functional airlux battery. Upon contacting the support team, they requested another 50 USD, and I had had enough. I requested another refund, but they informed me as per policy, they would not be able to refund the 100 USD delivery fee. After some negotiation, I received a text member from a seperate support member assuring me due to my poor experience they would offer me the full 100 USD refund. I found the team to be quite understanding of the situation and helpful to me. What followed next was over 4 months of back and forth with no sight of the promised refund. As shown in the picture attached to the review, I would politely enquire about the refund every 2-4 weeks, different support members would reply back apologizing for the delay and promising the refund would appear soon before radio silence until I enquired again afew weeks later. As of July, it has been 7 months since I initially purchased the batteries, no refund in sight. I have lost hope of ever receiving my refund. As a long time user of Lumadent, I can no longer support this poor business ethic or recommend them to my peers in Australia. I would counsel potential customers to be very wary of purchasing from them, you will not receive good support post purchase if any mistakes or errors in the product occur.”

Helpful Report

Posted 2 years ago

“I was having a problem with my light. I took it to the dental convention and Jose G. helped me. He was amazing and fixed it right there for me. It was easy and fast. Thank you so much!”

Helpful Report

Posted 2 years ago

“I had an issue receiving my light mount and Josie was able to have a new one sent immediately. She was very helpful and understanding!”

Helpful Report

Posted 3 years ago

“I am a general dentist practicing in northern Virginia. I had a great experience with representative Josie. I called in to inquire about my light and she was very forthcoming in helping with my concern. The positive reviews you read online are all spot on.”

Helpful Report

Posted 3 years ago

“I was originally not pleased with the customer service regarding one of my products, but I think it's because my messages were getting mixed up between different individuals in the customer service side of the company. However, after escalating my complaints, someone named Josie ended up taking over and providing me with amazing customer service and ensuring personally that I was satisfied. She was on top of all of our emails, and did not rest until things were fixed. I have been using Lumadent since 2012 when I was a dental school student, and it's nice to know that the company is still reliable. I will never recommend or use any other company for my office headlight products.”

Helpful Report

Posted 3 years ago

“Had some questions about shipping to Europe and Josie J. answered all my questions. Thanks to her i placed my first order at Lumadent and I am excited about the Headlight once it arrives here. I will update my Review once I get to test the Product.”

Helpful Report

Posted 3 years ago

“Allie was absolutely amazing in taking care of the issue I had with my battery and my loupes. She and support team ( Katrina and Brian) did a great job . HIGHLY RECOMMEND THEIR PRODUCTS, SPECIFICALLY PROLUX BATTERY! MILENA B DDS /Colorado”

Helpful Report

Posted 3 years ago

“The loupes were just ok, have used for over 8 years. I have had multiple problems with batteries, lens falling out wires shorting, nosepieces failing, the frame hinge was the last straw, unable to get technical help via CS, had to pay for parts that did not work. I’m just retiring them and using my other set from another manufacturer that has never once failed.”

Helpful Report

Posted 3 years ago

“They always take the time to help! Great products!”

Helpful Report

Posted 3 years ago

“I called in for information on a new headlight and Shiloh answered all of my questions. When I am ready to purchase I will be going with the uniLUX.”

Helpful Report

Posted 3 years ago

“Thank you Kierby and Lumadent for taking the time and effort in resolving a tricky issue with an old loupe. You were able to get me the proper mount for my loupe in a timely and affordable manner. Your headlight is the best!”

Helpful Report

Posted 3 years ago

“I am a dental hygienist and have been wearing ergo prisms loupes for about 2 years now and I love them. I was in a car accident and every time I would do SRP and my neck was bent for long periods of time my fingers in my right hand go numb. Since I’ve gotten the ergo prism loupes my fingers don’t go numb. They are a little heavier than most loupes but well worth it.”

Helpful Report

Posted 3 years ago

“I had a set of the old Lumadent lights which lasted over 4 years and was very happy with them. I purchased another light and unfortunately the cable/wire broke quickly. Lumadent resolved this issue swiftly.”

Helpful Report

Posted 3 years ago

“First off, friendly and immediate customer service when I walked in without an appointment. I had a problem with my battery which I have had and used extensively for over a year. I knew it was out of warranty and I expected to pay, at the very least, to fix it, or, to have to buy a new one. Instead, they gave me a brand new one for free and explained how much they valued me as a customer!!! Most Excellent! Made my day :)”

Helpful Report

Posted 3 years ago

“Absulotely outstanding level of customer service, Kody Howe from the solution team made sure my problem get fixed ASAP, I bought my dental loupe long time ago from them and each time I need support they are on the spot to provide it. Thank you Kody”

Helpful Report

Posted 3 years ago

“Thank you Kody for answering my emails in a timely manner. Fast shipping”

Helpful Report

Posted 3 years ago

“I ordered the lumadent headlight recently & I'm really happy with my purchase. It has been a game changer & has improved my visualization while working on patients. Kody Howe was extremely helpful & replied to all my queries very promptly. Thank you Kody & Lumadent!”

Helpful Report

Posted 3 years ago

“Horrible customer service. I have tried calling multiple times over a few days span and no one has gotten back to me. When I use the chat option available, they also were not helpful and told me that someone will be in touch with me via email in the next day, and I still have not heard anything back 4 days later.”

Helpful Report

Posted 3 years ago

“I purchased my ergoprism loupes Jan 2022. It is almost Sept 2022. I have gotten to wear them 30 days until the lense fell out on its own. They glued the lense back in and then they needed to be sent back in for adjustment. I have lost count of how many times I've had to send them in for adjustments. It takes them days to email you back then it's email tag for a couple days then they finally send you a shipping label. Takes about 3 weeks to get back if your lucky. Then chances are they won't be right and you have to send them back multiple times. I loved the loupes for the 30 days I got to wear them but the company needs to work on getting them right BEFORE sending them back. Do not buy them unless you have a back up pair and are willing to wait almost a year to get them right. I am currently waiting on a shipping label.”

Helpful Report

Posted 3 years ago

Lumadent is rated 3.9 based on 400 reviews