“I ordered 2 watch bands and found out one didn't fit. I have reached out to Luminox 3 different times and have been unable to get any response. So, it seems I am stuck with a watch band that will not fit my Luminox watch and won't order another one from them. I am going to look at Ebay as it seems they have some that will work. One of the watch bands was exactly what I was looking for. The mistake on the second was not their fault, but when they won't even get back to you for a return/exchange what is a customer to think?”
“I have been buying Luminox Watches for over 25 years. At the time you only had the Navy Seal Watch.
Nice to see you used a sapphire crystal! Been waiting for that! PLEASE MAKE A " NON DATE " Version!
Also Black Crown and Black watch band buckle should be standard on all Navy Seals! PLEASE!
Would like to see more NON DATE Watches. As far as the other Navy Seal, use the same color on the
bezel to match the dial. The white is too distracting, make more darker colors. You have to make the bezels stronger, after about 1-2 years they do not stay in place. THIS IS A VERY NICE WATCH! TY!”
“Got a 3050, love it. Excellent glow in the dark. Got the link band and it's awesome. Look forward to being another in the future.
Love that they partner with Lockheed!”
“Issue on their website caused the purchase to go through with wrong shipping information and without clicking the submit button.
Reached out _many_ times over support tickets, email right away.
Heard back once that they'd try to cancel the shipment and get back to me same day.
Never heard back from them over multiple emails and form submissions.
Package never made it (wrong address because of site problem), but they charged my credit card.
Had to go through credit card to challenge the purchase.
I can't imagine what it would be like to try and get any support from them.”
“Bought the carbon Seal Automatic with red band. Then purchased additional black band as alternate. Really happy with watch so far. Like the clean face, visible function in back is cool even though you obviously don’t see..
band was easy to size and watch easy to set. Haven’t timed if actually getting the 42 hours of standby. Overall great purchase”
“Follow through was non-existent.
From the completion of the order to notice it had been delivered, nothing.
No email confirmation.
No shipping notification.
No UPS tracking device.
I thought you had dropped the order.
Then I found you were virtually impossible to contact.
Your products are good.
Your on line order process stinks”
Hi!
Apologies for the issues. We discovered that we have an issue due to a third party malfunction.
We have addressed that issue to avoid that issue from occurring again to you or to any other customer.
“I bought my wife, who's a Labor & Delivery Nurse a Luminox Pacific Diver Ripple in white! Since I have over 13 high end watches, I asked her what she would like, and she chose the Luminox Pacific Diver Ripple. I told her before she chose, she could have any watch she wanted. A Tag Heuer, Rolex, Breitling, and she chose Luminox. It looks spectacular on her!”
“Have owned 2 Luminox watches for the past 17 years they are awesome durable and stylish, my new dive watch is my favorite purchase I’ve made love it.”
“Watch was nice but had an issue with my order and could not get anyone to respond. Live chat said I’d get a response in 24-48 hours but 2 weeks later I still have yet to get a response. Ended up sending the watch back due to 15 day return policy. I’m sympathetic to being busy and understaffed but you have to do better than that. Have yet to resubmit an order.”
“I purchased the Leatherback SEA Turtle Giant because I was looking for a tough watch, that looks good, and is functional for my needs out on the trails.
Luminox delivered - the watch is perfect for what I need and I am very happy with everything about the watch.”
“Good watches. Scratches easier then I thought it would and the 3 chronograph hands don't illuminate. I work a hard job and always take it off before I get into it”
