“Purchased my new Pacific Diver Ripple Watch directly from Luminox.com. I was a little hesitant purchasing online because all I had to go one was the online picture and description. As it turns out I could not be happier, absolutly love my new watch. I selected this model because I liked the white face for easy viewing. The night illumination is good too. Love the stylish look and plan to wear this as my everyday watch as well as when I'm wade fishing in the Laguna Madre. I was a little sketical of the rubber watch band and how to size it correctly but after watching the YouTube video this was a snap. Love the watch, highly recommend!”
“I love the watch but the time mechanism seems to be geared a little fast. It runs almost a minute faster every few days after I sink with smart phone or desk top computer. Not sure why this is?! I litterally have to reset the time every week because it ends up being a couple minutes off.”
“I love this watch!!! (The navy seal foundation blackout model! It looks great & keeps time & date smooth & precise! The bonus is it helps the seal foundation helping seal families!”
“The quality is unsurpassed and the only guarantee is to buy direct from Luminox. The watch feels comfortable to wear and the appearance is amazing and sporty.”
“I have over a dozen Luminox watches and I am well pleased with each of them. My most recent purchase was the Mil Spec Titanium and it exceeded my expectations.”
“Love the watch and love the look. I had trouble with the first one sent but replacement was sent quickly and it works. The only problem I have is that I cant get the crown to secure. It is supposed to be a threaded "lock-down" crown. Unfortunately, I cant get it to lock down. I DID NOT OVERTIGHTEN IT. The threads simply wont engage. I pushed lightly, I pushed hard, I varied the speed at which I turned. I turned it for a long time, I turned it for a short time. It just keeps spinning. The first one the crown wouldnt tighten and it kept stopping. Second one hasnt missed abeat with time but crown will not lock.”
“Been a fan over 30 years. I have many watches. I just bought the mil spec watch. Sorry to say the band is now a much thinner rubber . And a few other shortcomings. I kept it anyway but I see the quality beginning to suffer.”
“very good quality very nice and rugged I love it I will start collecting them I will buy a new watch once a year until I have 5 of them I highly recommend them”
“The watch I ordered did not illuminate at all. This was the second time I ordered one of you watches that had this problem. I returned both (one I bought on Amazon). Your customer service was terrible. I sent email about the issue which somehow never was received. I called and never was able get through. Then I reached someone in accounting who personally sent email to customer service about my complaint. Then I finally got a reply and was able to process a return. I sent it back on 2/24 and received by you but I still have not been reimbursed. Very frustrating and very disappointing.”
Thank you for your feedback. We apologize for the experience you have had. We received your return on 2/27. This return is still being processed. As per our return policy it can take 10-15 business days for a return to be processed. Please refer to our our refund policy on our website for more information. We appreciate your understanding. If you have any questions please feel free to reach out to us directly at info@lumondi.com.
Luminox USA
“I think these watches are a great value for the money. Yes, there are better movements, but as far as a good, strong, active watch, I love these. I ordered two Pacific Divers (one black plane face with the bracelet and one black chrono with the navy cut-to-fit strap (and navy dial ring). Both are awesome. Perfect size (44mm) for my larger wrists too.”
“The presentation was unsatisfactory. Everything in the box was thrown in there as if it was a returned item. Besides that, the watch is working well and I will be buying more in the future.”
“The watch I purchased MIL-SPEC is fantastic. I am really enjoying it. The customer service on the other hand is exteremly poor. I have requested over the last 2 weeks to get the owners manual. After 5 seperate customer interactions, it still has not been provided. Bottom line, Great Watch but I will never purchase from the Luminox brand becuase of the customer expereice.”
