The watch I ordered did not illuminate at all. This was the second time I ordered one of you watches that had this problem. I returned both (one I bought on Amazon). Your customer service was terrible. I sent email about the issue which somehow never was received. I called and never was able get through. Then I reached someone in accounting who personally sent email to customer service about my complaint. Then I finally got a reply and was able to process a return. I sent it back on 2/24 and received by you but I still have not been reimbursed. Very frustrating and very disappointing.