London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,409 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

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Metrics

3.7

Based on 2,409 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The parking in general was good except where to park in the short stay was confusing. Which parts were the short stay car park were not clear. Not enough signs in the car park and people didn't know where they were going. The direction from staff was not helpful either. But very convenient and close to terminal and reasonably priced if booked in advance”

Helpful Report

Posted 10 years ago

“I always use the mid-term car park and make the reservation online. Everything works really well. The only thing that I would like improved is the frequency of the buses from/to the airport - sometimes there is a bit of a long wait.”

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Posted 10 years ago

“I parked in short stay for 4 days and parked relatively close to the airport. It was still a fairly long walk for my disabled mum but we could have got assistance via wheelchair as there is a Special Assistance facility close by. Was confident car would be safe and undamaged while I was away. On return to vehicle it was fine but my only let down is that when I put ticket in at exit barrier it wanted me to pay an additional £100. I pushed help buzzer and the matter was dealt with efficiently but did upset the people waiting behind me.”

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Posted 10 years ago

“Pretty good and straight forward however have noticed recently that the mid-term parking is getting fuller and fuller and its taking a while to find a space, specially at peak times (Monday morning). Its also rather frustrating when you have a bus come along that says "drop off only." This is starting to happen too regularly, especially worrying when you are short of time due to recent roadworks causing delays etc.”

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Posted 10 years ago

“Quick, easy and cheap, what else do you need.”

Helpful Report

Posted 10 years ago

“Happy with booking process, and location of car park. Unhappy with signage etc which is not totally clear, and I ended up driving into pickup area which then cost me £2.50 to drive into and straight back out of. Parked in a space that was right on the end of the parking bays alongside the main driveway through the park. Returned to find some idiot had parked in the driveway next to my car leaving enough space for a pencil to get into my car that side, which was the drivers side. If drivers show so little regard to others, then they should have their vehicles towed away. In their defense, you had possibly let too many cars into the car park as this car was not the only one parked so irresponsibly.”

Helpful Report

Posted 10 years ago

“The exit machine wanted to charge us £63 for a pre-paid stay. Fortunately the chap on the end of the phone quickly sorted it out”

Helpful Report

Posted 10 years ago

“Its always a very quick entry and exit, my only one suggestion would be to have better marked spaces as some people park over 2 spaces”

Helpful Report

Posted 10 years ago

“Good easy to navigate”

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Posted 10 years ago

“car park very close to terminal, which was great. We bought a blue badge discounted ticket on line, and hadn't realised we needed to 'register' it before flying - it was only by chance we noticed the disabled cabin and checked with them before going into the terminal. Perhaps I missed details of this when booking the ticket, but perhaps this could be made clearer. Otherwise, all great”

Helpful Report

Posted 10 years ago

“Had to wait a little longer thn 10 minutes for the bus on our return, but actual in/out at the car park was great”

Helpful Report

Posted 10 years ago

“Easy to book. Had a problem on exit showing that we still had to pay even though we paid when we pre-booked, but was swiftly sorted out via the intercom at the exit gate. Would use again if we were to fly from Luton again.”

Helpful Report

Posted 10 years ago

“very good. even got a spot in the disabled bay for my mum. tarmac could be redone as uneven surface”

Helpful Report

Posted 10 years ago

“Reliable bus service got us to the airport easily very convenient”

Helpful Report

Posted 10 years ago

“Had to wait for bus longer than website indicates”

Helpful Report

Posted 10 years ago

“FIne. Nothing better than the long-term car park apart from the travelling time to the terminal by shuttle. The price is only slightly higher. I wish the parking spaces were tarmacked and clearly marked and numbered.”

Helpful Report

Posted 10 years ago

“Drove all the way from Gloucestershire and had no problems until trying to find the car park. There are signs but these are quite small and hard to see at night. Apart from this, my experience was very positive.”

Helpful Report

Posted 10 years ago

“STRAIGHT IN AND STRAIGHT OUT.EXCELLENT! EASY BOOKING.”

Helpful Report

Posted 10 years ago

“Well signposted, easy to access and park, no problems on entry an exit. Car Park surface a little uneven.”

Helpful Report

Posted 10 years ago

“Used the mid stay, reasonable price, only a short wait for bus to/from terminal.”

Helpful Report

Posted 10 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,409 reviews