London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.67

3.7 Rating 2,425 Reviews

63 %

of reviewers recommend London Luton Airport Operations Limited

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Metrics

3.7

Based on 2,425 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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London Luton Airport Operations Limited 1 star review on 16th November 2025

Flynn McCarthy

London Luton Airport Operations Limited 1 star review on 13th September 2025

Miles Collins

London Luton Airport Operations Limited 1 star review on 30th August 2025

Elliot Coleman

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Luton Short Stay car park is not fit for purpose and seems to have been deteriorating in physical appearance over a number of years. Missing space markers, confusing layout, muddy, slippery and without adequate surfaces to support dragging luggage from and to your car. Lagging in covered walkways further adds to the negative experience on a wet day.”

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Posted 10 years ago

“Easy to book and easy to park, apart from the system not recognising by booking and a few minutes talking to someone through the barrier microphone to raise the barrier, all good and I would definitely use this car park again..”

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Posted 10 years ago

“Could be useful to know when the next bus is when you are parked in the long term car park”

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Posted 10 years ago

“Happy with the way you dealt with my problems”

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Posted 10 years ago

“All very straight forward, buses were quick at departure and arrival, would use again.”

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Posted 10 years ago

“Location and ease of entry and exit were excellent. On the day of our arrival however there was a distinct shortage of available parking spaces and it took us quite a while to find a space. This is compounded by the lack of parking control in terms of bay markings or attendants, resulting in some customers parking in a haphazard manner utilizing more than one space. The car park surfacing is also in need of upgrading.”

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Posted 10 years ago

“This was the second time we had used priority parking and will be using again in the summer. Friendly helpful staff, as close to the airport as you can get and your car is there ready and waiting for you when you return. I had read reviews that said peoples cars had been driven more than necessary mine had been driven 2.9 miles.”

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Posted 10 years ago

“The long stay car park is not signed posted very well Would just like to add the driver of the bus on our return journey was very rude to another group of passengers”

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Posted 10 years ago

“The charge for parking for a week was reasonable. The mid-term park was very convenient for the terminal and the bus-service good. The only adverse comment I have to make was that the ticket machine did not recognise that I had pre-paid and tried to charge me £160. That meant that I had to reverse out of the queue and go to customer services. The staff member sorted the problem quickly, but this really shouldn't happen.”

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Posted 10 years ago

“Very efficient very polite wouldn't hesitate to recommend this service”

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Posted 10 years ago

“absolutely dreadful in the short term carpark. pre booked? dont bother .its a free for all, park as you like. double yellow lines , just ignore them.”

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Posted 10 years ago

“Easy booking. Good shuttle bus service with helpful driver. Signage to car park requires improving.”

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Posted 10 years ago

“Experience was very good but we staid on the expensive short stay so no hassle with the shuttle. Last time, we staid at the medium or long stay and had to take the shuttle and it was a different ball game especially because of the shuttle (like tube experience but worse with people having suitcases and prefering letting them in the middle or on seats (yes!!) rather than on the empty rack... In order to avoid this nightmare we went for the pricy option free "hassle-shuttle" Unfortunately, we were not asked to give any feedback on this occasion...”

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Posted 10 years ago

“I was travelling with my 3 year old son and was a bit worried by having to park & get the bus but it was so easy and we didn't have long to wait for busses either going or returning. We pre-paid which made things easier too.”

Helpful Report

Posted 10 years ago

“Car park is difficult to find, not gold signs but p with yellow square around. Confusing as entrance is so close to pick up. Although we had pre paid, the details didn't print onto the ticket when we pulled in, so on trying to exit the car park, screen said we owed £180! Had to wait for someone to answer intercom to be let out, thought it should run a little more smoothly! Have prepaid at other airport car parks and not had same issue.”

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Posted 10 years ago

“Easy convenient and no hassle”

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Posted 10 years ago

“Very frequent buses. But I missed the turn to the long term parking and had to pay £2 just to leave the drop-in park that i accidentally turned to.”

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Posted 10 years ago

“Easy to find, bus around quickly and close to the airport.”

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Posted 10 years ago

“Signage could be better especially in the darker hours. Upon dropping my son off today i was amazed with how expensive the drop off is £2 for 15 minutes is not really on. I see that you offer free parking for 30 minutes, but then have to get the bus so your free parking is eaten into quite quickly if you have to wait around. Upon looking at other comments about pot holes and bad road markings i can only assume that all profits go into your tight over large pockets no doubt to take you onto luxury holidays and drive oversized large luxury cars i.e. i do not mean the normal operating staff as they are probably on minimum wage anyway and are the ones who get the grief. wouldn't it be good to have a 30 min free drop off/pick up, probably not i guess, well not for apcoa anyway.”

Helpful Report

Posted 10 years ago

“We used the short stay car park. We only mark it poor because it is nothing special. The spaces are not marked out. The surface is poor. There is no covered walkway to the terminal building. The approach road signage is shocking it is really easy to drift into the drop off car park. The road markings are terrible. The price is high compared with Gatwick and Hrow where the car parks are much better presented. What exactly do you spend the fees on? Parking generally at Luton is absolutely appalling and totally rubbish to drop off and pick up. And there should be free trolleys to get our luggage from the car to the terminal. The only saving grace is that Luton airport is only 20 mins drive for us”

Helpful Report

Posted 10 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,425 reviews