London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.67

3.7 Rating 2,432 Reviews

63 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

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Metrics

3.7

Based on 2,432 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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London Luton Airport Operations Limited 1 star review on 22nd August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was travelling with my 3 year old son and was a bit worried by having to park & get the bus but it was so easy and we didn't have long to wait for busses either going or returning. We pre-paid which made things easier too.”

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Posted 11 years ago

“Car park is difficult to find, not gold signs but p with yellow square around. Confusing as entrance is so close to pick up. Although we had pre paid, the details didn't print onto the ticket when we pulled in, so on trying to exit the car park, screen said we owed £180! Had to wait for someone to answer intercom to be let out, thought it should run a little more smoothly! Have prepaid at other airport car parks and not had same issue.”

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Posted 11 years ago

“Easy convenient and no hassle”

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Posted 11 years ago

“Very frequent buses. But I missed the turn to the long term parking and had to pay £2 just to leave the drop-in park that i accidentally turned to.”

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Posted 11 years ago

“Easy to find, bus around quickly and close to the airport.”

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Posted 11 years ago

“Signage could be better especially in the darker hours. Upon dropping my son off today i was amazed with how expensive the drop off is £2 for 15 minutes is not really on. I see that you offer free parking for 30 minutes, but then have to get the bus so your free parking is eaten into quite quickly if you have to wait around. Upon looking at other comments about pot holes and bad road markings i can only assume that all profits go into your tight over large pockets no doubt to take you onto luxury holidays and drive oversized large luxury cars i.e. i do not mean the normal operating staff as they are probably on minimum wage anyway and are the ones who get the grief. wouldn't it be good to have a 30 min free drop off/pick up, probably not i guess, well not for apcoa anyway.”

Helpful Report

Posted 11 years ago

“We used the short stay car park. We only mark it poor because it is nothing special. The spaces are not marked out. The surface is poor. There is no covered walkway to the terminal building. The approach road signage is shocking it is really easy to drift into the drop off car park. The road markings are terrible. The price is high compared with Gatwick and Hrow where the car parks are much better presented. What exactly do you spend the fees on? Parking generally at Luton is absolutely appalling and totally rubbish to drop off and pick up. And there should be free trolleys to get our luggage from the car to the terminal. The only saving grace is that Luton airport is only 20 mins drive for us”

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Posted 11 years ago

“Booking was good and easy. Entry to carpark was clear and easy. Carpark surface was unacceptably poor, uneven and potholes full of water as it was raining, direction to parking spaces was poor. Direction for pedestrians across the carpark was poor, as was lighting (arrived and left in the dark). Exit from carpark was very poor on putting prepaid card, within booked time, in at exit barrier we were asked for £72! not acceptable, yes sorted by pressing button and talking to staff BUT no explanation or apology. An unpleasant experience at the end of a holiday.”

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Posted 11 years ago

“Mid Term car park is more convenient for departures and arrivals. Cost only marginally higher than long term. Buses are frequent at the times we travelled.”

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Posted 11 years ago

“Good value. Good availability. Close to terminal. Safe. PERFECT!”

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Posted 11 years ago

“The car park is in extremely poor condition, with craters too large to call pot holes. In addition to this, there is no circular route through the car park - cars have parked at the very ends of rows, meaning you have to reverse all the way down if you are unlucky enough not to find a space in that row.”

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Posted 11 years ago

“Could not have been easier thank you”

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Posted 11 years ago

“The location and price are great BUT every time that I have pre-paid the barriers do not recognise this when I come to leave. This is very frustrating when you just want to leave and get home. Please fix this. There is clearly a wider problem as the people who answer the help button call admit this too. They are helpful but clearly frustrated that it doesn't work automatically.”

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Posted 11 years ago

“Found booking easy , and simple . The e-mail confirming my booking gave me very good information , as to where i needed to go . The bus service was excellent . Overall , i was very satisfied ,and glad that i chose to park at Luton Airport , rather than travel down by train . Ecxellent , thank you !!!!!”

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Posted 11 years ago

“It's was easy to find the car park, the ticket was there with my name on it. :) the bus picked us up, we didn't even have to wait. Will park there again for sure!”

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Posted 11 years ago

“Very good service decent price. The only issue was that the exit machine didn't accept the ticket easily, I assumed it would swallow the ticket.”

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Posted 11 years ago

“very good”

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Posted 11 years ago

“Not many spaces available, was unable to turn into the next row at the end and had to reverse back down. Ticket didn't work at the barrier. But just a quick ring to the intercom and was fine.”

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Posted 11 years ago

“Very good service and good price”

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Posted 11 years ago

“When I was leaving the car park I had to call for assistance as it said I had an outstanding payment of over £100, this was annoying because I had pre-booked and this shouldn't have happened. Luckily, the assistance was very smooth and I could leave the car park easily.”

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Posted 11 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,432 reviews