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London Luton Airport Operations Limited Reviews

3.7 Rating 2,425 Reviews
63 %
of reviewers recommend London Luton Airport Operations Limited
Company Reviews Questions Metrics
3.7
Based on 2,425 reviews
Customer Service
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Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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K Amuludun
Verified Buyer
“Booking was not recognised at the barrier. Had to wait 10 minutes for manual assistance”
Helpful Report
Posted 10 years ago
Ms S
Verified Buyer
“I have been sent this review form for a reservation that has not yet been completed! We will be parking on 20 June and was sent this survey on 11 May! Hence I have ticked poor as there is no option to tick not yet applicable!”
Helpful Report
Posted 10 years ago
Mr C
Verified Buyer
“I used this service twice. Everytime i have to speak to CM to open the exit barrier.”
Helpful Report
Posted 10 years ago
Mr T
Verified Buyer
“Great service.”
Helpful Report
Posted 10 years ago
Mr K
Verified Buyer
“We were very disappointed to find out that we couldn't get a refund when we had to cancel our trip even though we were giving nearly a months notice.”
Helpful Report
Posted 10 years ago
Mr K
Verified Buyer
“We were very disappointed to find out that we couldn't get a refund when we had to cancel our trip even though we were giving nearly a months notice.”
Helpful Report
Posted 10 years ago
Mrs J
Verified Buyer
“It was easy to find a space and the bus arrived after 5 mins, so everything worked very well. As the mid-term car park is so close to the terminal it would be ideal if it were possible to walk to/from the car park - but the pavement is on the other side of the road and inaccessible due to a barrier.”
Helpful Report
Posted 10 years ago
Mr T
Verified Buyer
“Efficient and easy parking. Use it once a month and always pre book and pay in advance. On 2 occasions have been told I need to pay on the way out, however after pressing the assistance button and speaking to the person on the other end of the line it always gets sorted quickly.”
Helpful Report
Posted 10 years ago
Mrs J
Verified Buyer
“Priority Parking was excellent”
Helpful Report
Posted 10 years ago
K Amuludun
Verified Buyer
“Booking was not recognised at the barrier. Had to wait 10 minutes for manual assistance”
Helpful Report
Posted 10 years ago
Mr L
Verified Buyer
“Easy access to bus stops and only takes a couple of minutes to the terminal.”
Helpful Report
Posted 10 years ago
Mr S
Verified Buyer
“It was pretty much as you said it would be, thanks...”
Helpful Report
Posted 10 years ago
Mrs J
Verified Buyer
“Very good. It was dark & raining when we arrived at Luton. To be able to park, hand over the keys and get straight into the terminal was brilliant. On picking up the car, just went into the office signed for the key and off we went, no hassle no fuss, well worth it. Cheaper than taxis there and back for us. would definitely use again. Thanks”
Helpful Report
Posted 10 years ago
Mr A
Verified Buyer
“Parking was OK, booking paying etc, Difficult to find an empty parking bay though.”
Helpful Report
Posted 10 years ago
Mr J
Verified Buyer
“Everyting ran smoothly, bus came quickly. Got in and out efficiently”
Helpful Report
Posted 10 years ago
Miss B
Verified Buyer
“I used only once. Easy to find it. Self service very easy and better for me. Bus often. I bought one more time for my next travel.”
Helpful Report
Posted 10 years ago
Mr K
Verified Buyer
“Whenever flying from Luton I always use the Airport Parking. Quick and easy.”
Helpful Report
Posted 10 years ago
Mr F
Verified Buyer
“Good points: The long term car park was easy to find; there was plenty of room to park; the different parts were well signed so it was easy to find your car on returning; the transfer bus stops were well placed; the buses were spacious for passengers and luggage; the buses stopped right outside the terminal. Bad points: It was difficult to verify that I had reached the correct car park because: The 'pink' signs on the route appeared pink in daylight but in darkness I could not see the pink parts of the signs. Signs at the car park entrance give the post code of the car park and the name of it's operator and recommend customers use this to check that they have arrived at the correct car park. I tried to do this using printouts of the web pages I used to book in advance and of the confirmation e-mail I received. None of these showed the post code of the car park or the name of the operator. I therefore had to waste time enquiring at the terminal to set my mind at rest.”
Helpful Report
Posted 10 years ago
Trudi Gilbert
Unverified Reviewer
“Paid over £80 to park in this shockingly bad car park for a week. Huge potholes everywhere and the white lines had practically all worn off. Totally mismanaged and complete mayhem upon arrival. There are no pedestrian walkways so you take your life into your hands trying to walk through the car park dodging increasingly frustrated drivers trying to find a space. The worst thing is if you drive along a row and find there are no spaces you have to REVERSE all the way back again! I can't believe they rely on repeat business because I am telling everyone I know never to use this rubbish car park and I will certainly never park here again!!”
Helpful Report
Posted 10 years ago
Mr R
Verified Buyer
“Easy on entry but overcharged on exit despite leaving an hour before my time elapsed. Asked to pay additional £20 at barrier. Spoke to helpful assistant who let me out.”
Helpful Report
Posted 10 years ago
London Luton Airport Operations Limited is rated 3.7 based on 2,425 reviews
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