London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.67

3.7 Rating 2,430 Reviews

63 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

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Metrics

3.7

Based on 2,430 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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London Luton Airport Operations Limited 2 star review on 19th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I arrived at the airport I was sent from the correct area to the short term car park only to be sent back again. On calling the Customer Service I had confirmed I was in the right place in the first place. When I finally checked in, the service was at best surly. Rather than admitting a mistake, they tried to push the blame onto me for arriving later than expected. Any time I might of saved by valet parking was lost in the scenic tour of Luton Airport car parks. Will not use again.”

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Posted 11 years ago

“Book Priority Parking as it is seamless...”

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Posted 11 years ago

“Very pleasant experience, hassle-free, My partner is not well and she finds it difficult to walk very far, so the fact that the bus drops you of at the terminal door is very convenient.”

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Posted 11 years ago

“Hassle free, however had to wait more than specified time for the bus from the parking area to the airport.”

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Posted 11 years ago

“Problem free and very close to the Terminal”

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Posted 11 years ago

“If only everything in life was as easy as arranging the priority parking online at Luton airport. Book, drive in, drive out, and all done efficiently. 5 star service at affordable prices.”

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Posted 11 years ago

“Parking itself was very good. However, getting to you was a nightmare. This was due to the roadwork closures around junction 10, its poor signage, which in very heavy rain was very difficult to see in lorry traffic, which hid the signs. Horrendous.”

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Posted 11 years ago

“Had to watch one bus go past us then wait 20 min for the next a lot of people walked to the terminal not good really”

Helpful Report

Posted 11 years ago

“Virtually no spaces available, cones everywhere, car park surface varying from moderately broken to huge potholes. Overall very very poor”

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Posted 11 years ago

“Good car park, close to the airport, and reasonably priced. I thought the bus took awhile to pick me up on the outbound leg of my journey (15 minutes), but coming back was swift.”

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Posted 11 years ago

“Easy to book on line. No problems in finding the car park. No problems with entering or leaving the car park. Good bus service to the Airport”

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Posted 11 years ago

“The car park is in very bad repair, lines are missing for most spaces, the tarmac is crumbling. Also no clear indication where there are spaces.”

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Posted 11 years ago

“I parked my car, got on a plane, came back two days later and got back in my car...a fantastic experience. Thanks.”

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Posted 11 years ago

“The state of the carpark is poor . Isn't it time for tarmac all over? My last but one visit was very stressful because of lack of space and cars parked at the end of rows meant that I had to reverse in every row rather than go round the carpark to find a space! Don't you need a two-story carpark? At my last visit (2 days ago) I left at 00:18, having pre-booked my carpark (£34 - booking JVY60) but was unable to leave the carpark . No one replied to the help button at the barrier and I had to pay £111 to leave the carpark. I am currently waiting for the refund. The only good point is the proximity to the terminal. regards M Lovell”

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Posted 11 years ago

“Very friendly and was waiting for us to arrive and car was waiting for us when we returned and staff were friendly again even though we were late. We'll definitely be parking there again.”

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Posted 11 years ago

“Pick up on arrival was good, waited only a few minutes for bus to take us to the terminal. On return from holiday the service was slower waited over the normal time for the return to the long stay car park. We were lucky to get on, others queuing had to wait for another bus. Held up at exit from car park by other cars where the barrier wasn't opening up, whether this was the system or drivers not ready or payment not paid I don't know. However overall experience was good.”

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Posted 11 years ago

“Really good service, great location right by the terminal. Car was ready and waiting when I got back. On the motorway 10 mins after clearing immigration. Great.”

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Posted 11 years ago

“MADE THE BOOKING BUT THEN HAD A DIFFERENT CAR SO HAD TO CHANGE THE REGISTRATION, VERY EASILY DONE ON THE WEBSITE WITH NEW CONFIRMATION.”

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Posted 11 years ago

“Simple, efficient service. However, have previously stayed for a longer period of time and been charged less.”

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Posted 11 years ago

“Overall experience good, easy to find with good access to bus stops with clear signage throughout the car park. On departure, ticket machine stated outstanding value £152.00 which was a worry, though parking assistance available over the speaker to lift the barrier at no extra cost. Thankfully!!”

Helpful Report

Posted 11 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,430 reviews