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London Luton Airport Operations Limited Reviews

3.7 Rating 2,425 Reviews
63 %
of reviewers recommend London Luton Airport Operations Limited
Company Reviews Questions Metrics
3.7
Based on 2,425 reviews
Customer Service
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Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Mr P
Verified Buyer
“Car park surface is very rough and has a lot of potholes and therefore deep puddles in bad weather. Also there are not enough walkways between cars or at end of rows, so getting from your car to the terminal with luggage is actually more difficult than expected, like a maze.”
Helpful Report
Posted 10 years ago
Mr G
Verified Buyer
“Easy to find, loads of space and good bus link to the terminal. Tad pricey, but aren't they all? Would recommend.”
Helpful Report
Posted 10 years ago
Mr F
Verified Buyer
“Flights were cancelled at Luton due to the french air control strike action. No refund was given. Very poor service and wont recommend parking there again.”
Helpful Report
Posted 10 years ago
Mr R
Verified Buyer
“For what you charge you need to invest in a proper road surface!”
Helpful Report
Posted 10 years ago
Mr G
Verified Buyer
“I had pre-booked but when I came to leaving the barrier asked for another £145 but then I pressed the buzzer and your team informed me that there was no further charge - it did cause a moment of concern.”
Helpful Report
Posted 10 years ago
Mr A
Verified Buyer
“No problems with entrance and leaving car parking. And nothing happened to a car. Just could be a bit more cheaper”
Helpful Report
Posted 10 years ago
Mr M
Verified Buyer
“Used the Meet and Greet service. All went completely to plan, a very polite and friendly service”
Helpful Report
Posted 10 years ago
Mr I
Verified Buyer
“The parking itself was all very straightforward however on trying to exit there were massive queues as no-one could get out as the machine was trying to charge everyone again. Once the attendant responded the gate was opened and alleviated the problem.”
Helpful Report
Posted 10 years ago
Miss S
Verified Buyer
“Easy to park, easy to exit an overall pleasant experience”
Helpful Report
Posted 10 years ago
Mr C
Verified Buyer
“The " spaces ' signs on 3 lanes were not accurate , there were no spaces.”
Helpful Report
Posted 10 years ago
Mr A
Verified Buyer
“The car park is extremely dusty with a very poor surface. It is uneven and present many trip hazards, not to mention being very difficult to wheel luggage. Also, there are no lines for pedestrians, who feel very vulnerable to moving vehicles. The ticket did not read our number plate and there was no explanation at the gate of what to do when over £250 excess payment was erroneously requested.”
Helpful Report
Posted 10 years ago
Miss N
Verified Buyer
“Experience on departure was fine. When arriving back to Luton and going back to the car park the wait for the shuttle bus was longer than expected. The machine also tried to charge me an additional cost when exiting the car park even though I had already paid for the car park and was exiting before reaching the maximum stay.”
Helpful Report
Posted 10 years ago
Mr D
Verified Buyer
“Easy online booking, regular & quick bus transfer & reasonable price too.”
Helpful Report
Posted 10 years ago
Mr A
Verified Buyer
“All good until we came to leave when the ticket machine did not recognise us as a Pre-Booked customer. A quick chat via the intercom resolved everything”
Helpful Report
Posted 10 years ago
Mr J
Verified Buyer
“Simple booking. Simple use of the car park.”
Helpful Report
Posted 10 years ago
Mr J
Verified Buyer
“At Luton I always use the mid-term car park and judging by the footpath that has been worn in the grass so do a lot of other people. However it seems that everything has been done to impede our progress. Instead of the fence on the opposite side of the road which has it seems been put there to discourage people from walking to the terminal but fails dismally, why not consider building a walk way from the car park to the terminal on the same side of the road as the car park? Often I can walk to the terminal, despite the obstacles in my way, without even seeing a mid-term shuttle bus going in either direction, so I consider that it can also be a quicker way to arrive in the terminal. Britons are often been said to be becoming a nation of obese people let's encourage them to take a little exercise . . .”
Helpful Report
Posted 10 years ago
Miss C
Verified Buyer
“Every time we have used the service we can't exit using the ticket (even though we have pre-paid). This means we get stuck at the barrier (apparently owing a huge sum ~£300 in Parking fees) and have to contact the operator, which isn't great!”
Helpful Report
Posted 10 years ago
Ms B
Verified Buyer
“The ease of parking at Luton is fantastic. I park in the mid term car park which is only 5 mins from the airport terminal and busses are very frequent , every 5 mins or so. Takes a lot of the hassle and stress out of the whole flying experience.”
Helpful Report
Posted 10 years ago
Mr J
Verified Buyer
“Very good service no problems will use you again”
Helpful Report
Posted 10 years ago
Mr S
Verified Buyer
“Quick and easy connection to the Mid term car park.”
Helpful Report
Posted 10 years ago
London Luton Airport Operations Limited is rated 3.7 based on 2,425 reviews
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