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London Luton Airport Operations Limited Reviews

3.7 Rating 2,425 Reviews
63 %
of reviewers recommend London Luton Airport Operations Limited
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3.7
Based on 2,425 reviews
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Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Andreas
Unverified Reviewer
“Unreasonable behaviour from the Bus Driver in the Mid Term Parking on 23/04/2015 at 7.00 pm. After a long flight I have arrived in Luton Airport and bought a coffee for 2.45 pm from Nero Cafe to drink while I was driving my car back home. Once I was onboard the driver approached me to inform that I was not allowed to carry the coffee on the bus as per the companies policy. I kindly ask him to allow me to put the coffee cup in a bag or in my suitcase. The smart driver insisted I was not allowed so as well. I had to throw the coffee away so I can reach my car and drive back home. Needless to say the Driver upset me and ruin my day because what happened was in my view unreasonable not to say stupid or else. I hope this comment reach the attention of the Car Parking management to correct such treatment for a regular customer.”
Helpful Report
Posted 10 years ago
Mr P
Verified Buyer
“When I arrived the car park was full and filled with cars looking for spaces. I circled for about 20 minutes without success and then was forced to exit the car park to find parking in the Medium Term car park. Before exiting the car park I pressed the assist button to complain and eventually (after about another minutes wait) the attendant told me I could park in the disabled area. Overall it took me over 30 minutes to park and I think this is a disgrace and potentially could have made me miss the flight!!! Terrible service!!!”
Helpful Report
Posted 10 years ago
Mr N
Verified Buyer
“I want to review the airport as a whole not JUST your parking. This has to be one of the worst and most customer unfriendly airports in the world. My heart sinks whenever I HAVE to fly from the place. It is nothing short of a disgrace. I really do not care about your parking. Parking is hardly a difficult thing to arrange. It is the rest of the airport that needs addressing!1”
Helpful Report
Posted 10 years ago
Mr M
Verified Buyer
“Quick, easy to find, affordable”
Helpful Report
Posted 10 years ago
Mrs E
Verified Buyer
“Very good!!!!”
Helpful Report
Posted 10 years ago
Mr P
Verified Buyer
“Everything was ok until I tried to leave. The system did not recognise my car registration so wanted to charge me £182.”
Helpful Report
Posted 10 years ago
Mr G
Verified Buyer
“Short stay parking area is awfull but convienient for getting to the terminal otherwise I wouldn't use it. Spend the money and deal with the uneven surfaces and make sure that you do not drive up dea ends looking for spaces which in most cases are rather scarce.”
Helpful Report
Posted 10 years ago
Mr M
Verified Buyer
“Well signposted, easy to access and park, no problems on entry an exit. Car Park surface a little uneven.”
Helpful Report
Posted 10 years ago
Mr G
Verified Buyer
“pre booked - but as seems normal the plate recognition on arrival didn't work - however as long as you have booking reference just have to talk to quick and efficient person who helps via intercom on exit machine and barrier lifted. I'd actually overstayed by a couple of hours but was politely told "not a problem". That certainly made up for the slight inconvenience. will used again.”
Helpful Report
Posted 10 years ago
Mr P
Verified Buyer
“online booking worked well, but for the mid term car park it would be quicker to walk to the terminal than waiting for a bus. Unfortunately they don't provide a pedestrian route, you would have to climb over the railings.”
Helpful Report
Posted 10 years ago
Mr K
Verified Buyer
“Excelleny service at a fantastic price..”
Helpful Report
Posted 10 years ago
Mr A
Verified Buyer
“Used the mid stay, reasonable price, only a short wait for bus to/from terminal.”
Helpful Report
Posted 10 years ago
Mr M
Verified Buyer
“Easy to find, quick to find a space, quick pickup both ways, quick transfer, good price. A1. Thanks.”
Helpful Report
Posted 10 years ago
Mr K
Verified Buyer
“Nice and easy mid term , having found Meet & Greet very expensive ..... Twice the price of Meet & Greet at Stansted”
Helpful Report
Posted 10 years ago
Mr A
Verified Buyer
“Pleased with all the aspects from the informative emails about the traffic to arrival at the terminal 1st class Thank you”
Helpful Report
Posted 10 years ago
Mr A
Verified Buyer
“Pleased with all the aspects from the informative emails about the traffic to arrival at the terminal 1st class Thank you”
Helpful Report
Posted 10 years ago
Mr M
Verified Buyer
“Very easy to use, just booked online and turned up. Bus service was good, and it's not that far from the mid term car park. Only negative is the ground is very uneven and gravely.”
Helpful Report
Posted 10 years ago
Mr H
Verified Buyer
“Lay out of short stay car park is diabolical I was advised of spaces and found the row to be a dead end. Found it very dangerous to reverse the whole length of the row. This car park has been in this condition for many years and it now time it was improved. Unless absolutely necessary I will not use Luton airport again.”
Helpful Report
Posted 10 years ago
Mr R
Verified Buyer
“Having a medical emergency abroad and having to stay there longer was unpleasant. Finding that the car parking per day was doubled during this time was a wonderful surprise!”
Helpful Report
Posted 10 years ago
Mr O
Verified Buyer
“Terrible directions to short term car park, no clear line markings and shockingly bad road surface in car park itself.”
Helpful Report
Posted 10 years ago
London Luton Airport Operations Limited is rated 3.7 based on 2,425 reviews
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