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London Luton Airport Operations Limited Reviews

3.7 Rating 2,425 Reviews
63 %
of reviewers recommend London Luton Airport Operations Limited
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3.7
Based on 2,425 reviews
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Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Mr R
Verified Buyer
“Happy with booking process, and location of car park. Unhappy with signage etc which is not totally clear, and I ended up driving into pickup area which then cost me £2.50 to drive into and straight back out of. Parked in a space that was right on the end of the parking bays alongside the main driveway through the park. Returned to find some idiot had parked in the driveway next to my car leaving enough space for a pencil to get into my car that side, which was the drivers side. If drivers show so little regard to others, then they should have their vehicles towed away. In their defense, you had possibly let too many cars into the car park as this car was not the only one parked so irresponsibly.”
Helpful Report
Posted 10 years ago
Mr B
Verified Buyer
“Parking as advertised, lots of space, bus within ten minutes. Changes and queries answered clearly on the phone. Make sure to buy in advance otherwise the cost is too much.”
Helpful Report
Posted 10 years ago
Mr V
Verified Buyer
“The exit machine wanted to charge us £63 for a pre-paid stay. Fortunately the chap on the end of the phone quickly sorted it out”
Helpful Report
Posted 10 years ago
Ms J
Verified Buyer
“The booking process is easy but the short term parking area is in an appalling state. Overcrowded, signage virtually non-existent, very difficult to find a space and the surface is rough, rutted ground.”
Helpful Report
Posted 10 years ago
Mr P
Verified Buyer
“Its always a very quick entry and exit, my only one suggestion would be to have better marked spaces as some people park over 2 spaces”
Helpful Report
Posted 10 years ago
Mrs P
Verified Buyer
“Arrived at car park, easy to find, my name came up on screen...amazing, way home . Ticket in at barrier, recognised car, barrier up, out of airport...only problem then was m1 closed so diverted thro Luton, not fun when landed at 11.30pm, not car park prob tho. Would defo do again”
Helpful Report
Posted 10 years ago
Ms S
Verified Buyer
“Good easy to navigate”
Helpful Report
Posted 10 years ago
Miss F
Verified Buyer
“car park very close to terminal, which was great. We bought a blue badge discounted ticket on line, and hadn't realised we needed to 'register' it before flying - it was only by chance we noticed the disabled cabin and checked with them before going into the terminal. Perhaps I missed details of this when booking the ticket, but perhaps this could be made clearer. Otherwise, all great”
Helpful Report
Posted 10 years ago
Mr K
Verified Buyer
“Easy, quick, safe and convenient.”
Helpful Report
Posted 10 years ago
Mr N
Verified Buyer
“Had to wait a little longer thn 10 minutes for the bus on our return, but actual in/out at the car park was great”
Helpful Report
Posted 10 years ago
Mr D
Verified Buyer
“Very easy to access and well signposted an hassle free experience”
Helpful Report
Posted 10 years ago
Mr A
Verified Buyer
“Beware of overstaying. Got a good price for a 3 day stay. My plan was 2 hours late and got hit with a charge over double the quoted price...!”
Helpful Report
Posted 10 years ago
Mr T
Verified Buyer
“Confusing to know where to park. Car park surface is atrocious. Parking seemed haphazard (No clear lines) The camera system did not pick up my car reg and give me a card. I had to take one and speak to someone on exit to be let out. Also when booking to come back, I was not sure at what time I was supposed to be gone (and thus avoid having to incur unreasonable charges). The flight was late in the evening, so I was not sure if I should pay for an extra day. Extra stress that's really not needed. I hate these technology based parking systems that have no human face to them (and I'm a geek). The words that came to mind when I arrived at the airport was "Under Investment", "Disorganised", "This is horrible". When I arrived at the parking... words were "You have got to be kidding..."”
Helpful Report
Posted 10 years ago
Mr W
Verified Buyer
“Slow response at car park exit assistance. No notice given in the bus about the stop number. Improve parking by making it fully concrete not stones.”
Helpful Report
Posted 10 years ago
Mr N
Verified Buyer
“Easy to book. Had a problem on exit showing that we still had to pay even though we paid when we pre-booked, but was swiftly sorted out via the intercom at the exit gate. Would use again if we were to fly from Luton again.”
Helpful Report
Posted 10 years ago
Mrs D
Verified Buyer
“very good. even got a spot in the disabled bay for my mum. tarmac could be redone as uneven surface”
Helpful Report
Posted 10 years ago
Mrs S
Verified Buyer
“Reliable bus service got us to the airport easily very convenient”
Helpful Report
Posted 10 years ago
Dr D
Verified Buyer
“Had to wait for bus longer than website indicates”
Helpful Report
Posted 10 years ago
Mr S
Verified Buyer
“yet again car been scratched while away and parked in your car park. it need wider parking bays and correctly marked out Although pre booked and paid for had problems finding a space although the disabled area was almost empty bad allocation of disabled number of spaces you have to many”
Helpful Report
Posted 10 years ago
Mr K
Verified Buyer
“quite dusty. Car needed washing after being left there for just 2 days! Good distance from the terminal and reasonably priced”
Helpful Report
Posted 10 years ago
London Luton Airport Operations Limited is rated 3.7 based on 2,425 reviews
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