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London Luton Airport Operations Limited Reviews

3.7 Rating 2,425 Reviews
63 %
of reviewers recommend London Luton Airport Operations Limited
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3.7
Based on 2,425 reviews
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Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Mr I
Verified Buyer
“Booked long term parking online which was tsraight forward. LT parking well signposted and easy to find once at the airport. Spaces were plentiful and the bus stops well spaced to prevent long walks with luggage. Out going and return journeys were quick and the frequencies of the buses more than acceptable.”
Helpful Report
Posted 10 years ago
Mr A
Verified Buyer
“Ticket didn't work on exit. Asked for £111!!?? Waited for intercom to be answered and was resolved. Overall not too bad.”
Helpful Report
Posted 10 years ago
Mr P
Verified Buyer
“Everthing went very smoothly, transfer to airport was there waiting so couldnt fault anything.”
Helpful Report
Posted 10 years ago
Mr R
Verified Buyer
“On exit, it tried to charge me £168 - when I had already pre-booked it and paid around £60 already - after pressing the button in a panic, for about a minute, with people backing up behind me, someone eventually answered and let me through.”
Helpful Report
Posted 10 years ago
Mr D
Verified Buyer
“The short stay car park at Luton is a disgrace. For the amount you are charging the least I would expect if for it to be tarmac with spaces clearly marked. We arrived back at 2am and the lighting was OK but the signage was dreadful and pulling suitcases through craters filled with rainwater wasn't good. You really should have the whole car park re-surfaced and build a more straight forward route from the terminal to the car park. We also had to call the attendant on our departure as our pre-paid parking was trying to charge us £37 more. This was dealt with swiftly by the attendant but was another annoying point. Overall I was very unimpressed.”
Helpful Report
Posted 10 years ago
Mr J
Verified Buyer
“Waiting for the return bus”
Helpful Report
Posted 10 years ago
Miss J
Verified Buyer
“No hanging around, well organised.”
Helpful Report
Posted 10 years ago
Mr S
Verified Buyer
“The parking in general was good except where to park in the short stay was confusing. Which parts were the short stay car park were not clear. Not enough signs in the car park and people didn't know where they were going. The direction from staff was not helpful either. But very convenient and close to terminal and reasonably priced if booked in advance”
Helpful Report
Posted 10 years ago
Mr D
Verified Buyer
“Luton Short Term is convenient for the terminal. However, signage is not very clear - I ended up in the drop-off zone and had no option than to pay £2.50 to get out, having pre-booked my short term parking. The short-term car-park itself was very full and the layout is awkward - if there is no space in a particular row, you have to reverse a long way. All in all, a bit more hassle than I would have liked.”
Helpful Report
Posted 10 years ago
Mrs A
Verified Buyer
“Very pleased, nice and quick”
Helpful Report
Posted 10 years ago
Miss A
Verified Buyer
“Didn't register that I'd paid for online parking before so when I put my ticket in to leave it said I was overdue £150.... Bit of a scare to end the holiday on. But was fixed very quickly by good staff on the call button -THANKS!”
Helpful Report
Posted 10 years ago
Mr A
Verified Buyer
“Easy and convenient. Can be busy, but I usually find a space.”
Helpful Report
Posted 10 years ago
Mr L
Verified Buyer
“My car was not recognised on exit and the machine said I owed £152.”
Helpful Report
Posted 10 years ago
Ms D
Verified Buyer
“Very easy”
Helpful Report
Posted 10 years ago
Mr C
Verified Buyer
“The entrance is confusing and the car park surface is terrible, more like a dirt track with old kerbs everywhere that you cannot avoid. I prepaid, yet when I went to exit, the machine stated that there was an outstanding amount of £110.00. I then had to call for assistance who acknowledged the error and let me out. This was all a monumental waste of time. I would not recommend this parking service, but it is the only short stay service the airport has, so you don't have much choice.”
Helpful Report
Posted 10 years ago
Mr R
Verified Buyer
“I always use the mid-term car park and make the reservation online. Everything works really well. The only thing that I would like improved is the frequency of the buses from/to the airport - sometimes there is a bit of a long wait.”
Helpful Report
Posted 10 years ago
Mr S
Verified Buyer
“very easy - drive up, leave the car very close to the terminal, car was waiting for us on arrival back into the UK - simple and easy”
Helpful Report
Posted 10 years ago
Miss M
Verified Buyer
“I parked in short stay for 4 days and parked relatively close to the airport. It was still a fairly long walk for my disabled mum but we could have got assistance via wheelchair as there is a Special Assistance facility close by. Was confident car would be safe and undamaged while I was away. On return to vehicle it was fine but my only let down is that when I put ticket in at exit barrier it wanted me to pay an additional £100. I pushed help buzzer and the matter was dealt with efficiently but did upset the people waiting behind me.”
Helpful Report
Posted 10 years ago
Miss C
Verified Buyer
“Pretty good and straight forward however have noticed recently that the mid-term parking is getting fuller and fuller and its taking a while to find a space, specially at peak times (Monday morning). Its also rather frustrating when you have a bus come along that says "drop off only." This is starting to happen too regularly, especially worrying when you are short of time due to recent roadworks causing delays etc.”
Helpful Report
Posted 10 years ago
Mr M
Verified Buyer
“Quick, easy and cheap, what else do you need.”
Helpful Report
Posted 10 years ago
London Luton Airport Operations Limited is rated 3.7 based on 2,425 reviews
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