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London Luton Airport Operations Limited Reviews

3.7 Rating 2,425 Reviews
63 %
of reviewers recommend London Luton Airport Operations Limited
Company Reviews Questions Metrics
3.7
Based on 2,425 reviews
Customer Service
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Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Mr N
Verified Buyer
“The camera did not recognize my car upon arrival at the barrier. Needed to get a "normal" ticket. Subsequently, the help of "Barrier help point person" was needed to get out without paying 152 GBP extra. Worked out fine but is slightly annoying.”
Helpful Report
Posted 10 years ago
Ms D
Verified Buyer
“They should make sure the booking system and the ticket issuing machines are synchronized. In our case, our plate and booking reference number was not recognized and we had to ask for assistance to avoid paying twice. In addition, the parking should be better signed.”
Helpful Report
Posted 10 years ago
Mr K
Verified Buyer
“Easyest parking in Luton . Very quick and convenient”
Helpful Report
Posted 10 years ago
Mrs D
Verified Buyer
“Booking was easy and access to the car park was automatic but that's where the pleasure ended. The state of the car park is a disgrace - the surface resembles that of a derelict waste ground. It is difficult to find spaces - signs indicate that parking is available but when you reach the end of the row you find no spaces and have to reverse to the start of the row, when other cars are coming towards you. Very, very poor car park layout.”
Helpful Report
Posted 10 years ago
Mr M
Verified Buyer
“WHY THE HELL HAVE I GOT THIS EMAIL A MONTH BEFORE I PARK????? I'VE JUST SPENT THE LAST TEN MINUTES CHECKING I HADN'T BOOKED THE WRONG MONTH!! SO FOR CUSTOMER SERVICE I WOULD LIKE TO GIVE YOU A RATING A LOT WORSE THAN VERY POOR!!! DUCKING IDIOTS!!!”
Helpful Report
Posted 10 years ago
Mr G
Verified Buyer
“Fast and Easy to book. Getting to from the carpark was very easy”
Helpful Report
Posted 10 years ago
Mr J
Verified Buyer
“Drop off was ok, and the busses to and from were fast and efficient. The exit was a nightmare for me, the other drivers I held up and the other motorist in front of me who all had the same issue. When we pressed the buzzer the guy answered 5 minutes later, and this delay in answering was for every driver a many had issues. This is the second time I've had an issue at the exit gate. Get this right and we will be winning.”
Helpful Report
Posted 10 years ago
Mr A
Verified Buyer
“Quite a long wait on retuning after flight home.”
Helpful Report
Posted 10 years ago
Mr C
Verified Buyer
“Overall, very easy to find, not too busy and easy to find a parking spot without driving for miles. Would like to see buses slightly more frequent to mid stay, about a 10 minute wait both ends only thing keeping rating below very good.”
Helpful Report
Posted 10 years ago
Ms J
Verified Buyer
“love being able to park so close to the ariport, and good price. layout to exit was confusing, but my ticket worked for the first time in ages! thank you”
Helpful Report
Posted 10 years ago
Mr N
Verified Buyer
“Your registration recognition never reads my plate correctly, meaning I always have to contact the help facility at the barrier in order to get out”
Helpful Report
Posted 10 years ago
Mr P
Verified Buyer
“Great, no hassle”
Helpful Report
Posted 10 years ago
Mr A
Verified Buyer
“Failure to recognise number plate against booking on exit caused minor delay (including delay in assistance response). Response once through to assistance was OK.”
Helpful Report
Posted 10 years ago
Mr M
Verified Buyer
“Poor road surface. No exit from parking lanes at the far end, so if no places available, one has to reverse the whole lane.”
Helpful Report
Posted 10 years ago
Mr M
Verified Buyer
“Information concerning payment on exit from short term, having booked on line was non existent. Paying for drop off is taking liberties. Parking at Luton created a very negative experience. Will advise others to leave lots of time to negotiate parking.”
Helpful Report
Posted 10 years ago
Mr M
Verified Buyer
“Information concerning payment on exit from short term, having booked on line was non existent. Paying for drop off is taking liberties. Parking at Luton created a very negative experience. Will advise others to leave lots of time to negotiate parking.”
Helpful Report
Posted 10 years ago
Mrs E
Verified Buyer
“Excellent and convenient service. took a lot of stress by simply dropping off car and having very short walk into terminal. Car waiting on our return, we would definitely use the service again and recommend to others”
Helpful Report
Posted 10 years ago
Mr J
Verified Buyer
“Getting into the car park (I thought was ok), parking and getting the bus were al fine. On return finding the bus and the getting to the car were fine. The issue came when it came to coming out. The ticket didn't register as a pre paid ticket. The intercom then took an age to get a response. Once the response came it was quickly dealt with. The booking was easy. I would use the service again and just hope that I don't have any issues leaving”
Helpful Report
Posted 10 years ago
Mr E
Verified Buyer
“For the price this car park charges, it would be nice if they'd Tarmac it. Full of pot holes and more like a waste ground than a proper car park. But at least it is close to the airport - just a short walk to the terminal.”
Helpful Report
Posted 10 years ago
Miss E
Verified Buyer
“Experience was good until it came to leaving the car park, where the exit machine said we had an outstanding balance of £111 (had booked and paid in advance for a total of £33.99 so was more than a little shocked to have an outstanding balance of about 3 times what we paid). However this was sorted relatively easy using the 'help' button on the exit barrier and with no further issues.”
Helpful Report
Posted 10 years ago
London Luton Airport Operations Limited is rated 3.7 based on 2,425 reviews
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