LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, 1 Burke Street, Queensland
Rating: 4.90

4.9 Rating 5,764 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,764 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

LUXBMX 5 star review on 13th August 2025

Tim

LUXBMX 5 star review on 12th August 2025

"Sophie"

LUXBMX 5 star review on 11th August 2025

Robert

518

Anonymous

Anonymous // 01/01/2019

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“Very easy purchasing process. Brilliant fast service. Would recommend and definitely purchase from LUXBMX again.”

Helpful Report

Posted 3 years ago

Hey Cheryl Thanks for the support and the kind words. We look forward to being to help out again STAYLUX

Posted 3 years ago

“Great Bike Shop. Everything you need/want, great staff and always deliver as promised.”

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Posted 3 years ago

Thank you for taking the time to leave us a review, we are extremely pleased to hear all of this.

Posted 3 years ago

“I got the 12 inch purple Bronco for my littlest girl and she is going to be one happy little girl on Christmas morning! The delivery came so fast so I’m sure you’re still good to order for Christmas now too 🙂 The bike is superb quality. Highly recommend LUXBMX 💜”

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Posted 3 years ago

“The guys at LUX were an absolute pleasure to deal with, the items arrived very quickly and Jack sorted out a return item almost immediately for me. The new tires and pedals have made my time at the skatepark that extra bit fun!”

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Posted 3 years ago

“Nice wheel rolls well heavy duty#cc”

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Posted 3 years ago

“Awesome service always recommend you guy to people needing Bmx gear!!”

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Posted 3 years ago

“The new WTP sprocket I ordered came very fast. Great product and great service from LUXBMX.”

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Posted 3 years ago

Hey Stephen, Thank you for taking the time to leave us a review, we are very pleased to hear all of this feedback.

Posted 3 years ago

“Orders always arrive quickly and products are quality. pricing is good also.. these guys are a 1 stop shop!!”

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Posted 3 years ago

“No such thing as a silly question, or a problem too big with these guys. I had a warranty claim and they sorted it out within a day or two. I will always be coming back here for any of my bmx needs. Absolute legend’s”

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Posted 3 years ago

“Always able to what I need when I need it. If I can't find the exact thing I'm looking for, there's always plenty of other options to choose from.”

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Posted 3 years ago

“Our son loves his new SE Bronco bike. There was an issue with one of the components and the staff went out of their way to get me a replacement quickly so the bike could be ready for his birthday. Great service.”

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Posted 3 years ago

“Very helpful support, timely delivery and great quality product”

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Posted 3 years ago

“Great service!”

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Posted 3 years ago

“Arguably the best BMX store in Australia and one of the best on the interwebs”

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Posted 3 years ago

“Awesome service nothing was too hard very happy with my new Colony Bmx.”

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Posted 3 years ago

Hey Kevin, Thank you for taking the time to leave us some feedback, we are really pleased to hear this. Thanks for all the support 🤘🏻

Posted 3 years ago

“I didn’t receive the item.”

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Posted 3 years ago

“Super fast shipping - epic service!”

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Posted 3 years ago

“Awesome experience, on point with shipping and happy to help with email enquires, been out of bmx for awhile but dealing with these guys has made the come back so much easier!!!”

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Posted 3 years ago

Hi Travis, Thanks for supporting LUXBMX, we take pride in our customer service and always ensure all of our customers are satisfied to the maximum standard.

Posted 3 years ago

“Great service. Easy to purchase gift vouchers and then when shopping in store, great customer service”

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Posted 3 years ago

“Once again guyz my order was dispatched without having the spokes cut to length, I’ve tried calling, emailing & even supplying all the correct information on orders. Not sure how else we can get the guyz to actually read the notes on the order to ensure directions are followed. We love U guyz but it’s does at to customer delays when orders arrive incorrectly & holds us up from Building wheels for customers. We hope our next order comes in as orders. Please note I did return the last order today. Let me know once u guyz get it back. Many thanks & we will stay loyal as I’m sure this is just a small glitch. 🙏”

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Posted 3 years ago

Hey Paul, We are certainly bummed that we have dropped the ball and let you down, there really are no excuses we can give you but will do everything to ensure the same mistakes won't happen again. With that said, we have created a spoke cutting and threading service product on our website. Simply search "Spoke cutting and threading" in our search bar. This should make things much simpler to have pre-packed spoke cut down in the future. Please let us know if there is ever anything you feel we could be doing better. Thanks again for your support and equally importantly, your feedback. Ev, Mitch, and the team. Evan Owner/BMX Encyclopedia

Posted 3 years ago

LUXBMX is rated 4.9 based on 5,764 reviews