LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, 1 Burke Street, Queensland
Rating: 4.90

4.9 Rating 5,970 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,970 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

588

Anonymous

Anonymous // 01/01/2019

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English

“I couldn?t ask for a better experience just a great bunch of blokes”

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Posted 8 years ago

“Great service, easy to deal with.”

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Posted 8 years ago

“The delivery was super fast and very helpful”

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Posted 8 years ago

“Hi Lux From the first to the last email the replys were prompt, you gave me the info I needed over the phone and shipping was sorted, Wade was excellent to deal with . Would highly recommend you guys Cheers jeff”

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Posted 8 years ago

“Great service very fast response to my questions and speedy Delivery would definitely recommend you guys”

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Posted 8 years ago

“Fast service, great products.”

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Posted 8 years ago

“Unfortunately when we ordered a bike for my son...it arrived late, so he didn't have it for his birthday...This was due to the delivery man "running out of time" I was furious as buying an expensive bike I hadn't bought anything else...he missed out on getting something his 16th birthday morning. The absolute disgust i felt from the delivery driver from TNT services as he apologized to me buy saying I know its your sons birthday but My daughter is dying....Like..absolutely uncalled for. Extremely unprofessional. So when we got the bike it was unpacked and a massive deep scratch on the handle bars! I tried calling so many times and obviously after receiving it he wanted to ride it. I know Lux has some amazing things..but all this certainly does not make me want to buy anything from there again......a $1200 bike delivered late and scratched for a 16th!!! Very Poor! And extremely upset!”

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Posted 8 years ago

Hi Roxanne, Thanks for taking the time to leave us feedback. It's certainly disappointing that you didn't have a positive experience with us and TNT. We were certainly unaware that the bike arrived late and damaged. Damages in shipping are definitely not acceptable and compensation can generally be given. We endeavor to have the highest level of service while still offering free delivery, a service that TNT charge us about $100 for bikes to South Australia. So if the level of service isn't being met we can chase that up with TNT. It looks like an attempt at delivery was made within 4 business days but then a card was left if the was an issue with getting redelivery we can chase that up with TNT as well. Please feel free to contact us right away via email us at help@luxbmx.com.auI'm sure we can work something out for you.

Posted 5 years ago

“I mixed order up and the boys responded promptly and rectified order ..i recieved in 24hrs ..great service..grear communication”

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Posted 8 years ago

“Top service, easy to deal with have dealt with them again, great work 10 stars”

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Posted 8 years ago

“AMAZING Friendly service and fast delivery! THANKYOU :)”

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Posted 8 years ago

“Great parts, great service”

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Posted 8 years ago

“Excellent service and products. Quick postage. I definitely recomend LUXBMX.”

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Posted 8 years ago

“Lux BMX have been great help. Offered support for both transaction and assembly. Helpful, friendly service!”

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Posted 8 years ago

“Great service, fantastic shop”

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Posted 8 years ago

“Yes I would recommend to fellow Bmx enthusiasts and buy from Luxbmx again.my tuffs were damaged in transit and Luxbmx were first to offer a replacement pair. Always good to communicate with another bmx enthusiast who understands”

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Posted 8 years ago

“These guys were great, really helpful even from another state, excellent customer service, they knew what they were talking about!”

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Posted 8 years ago

“I really like Luxbmx.com's online ordering on my mobile. It's informative and easy to use. Parts were posted and received the next day!”

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Posted 8 years ago

“Fast and efficient service”

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Posted 8 years ago

“Always awesome to purchase from”

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Posted 8 years ago

“Excellent service and fast delivery ? highly recommended dealing with lux”

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Posted 8 years ago

LUXBMX is rated 4.9 based on 5,970 reviews