LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, 1 Burke Street, Queensland
Rating: 4.90

4.9 Rating 6,012 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 6,012 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Jason

Johnny

"Patrick"

613

Anonymous

Anonymous // 01/01/2019

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“Cant fault LUX, top job!”

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Posted 4 years ago

“Clear, easy and fast. Excelent service.”

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Posted 4 years ago

“Lux is The Balls”

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Posted 4 years ago

“I bought this water bottle with tube for my backpack to use while bushwalking . I messaged customer service to determine the length of the tube ( 50-54cm ) which I worked out would be just ok . Unfortunately for the tube to function for the whole contents of the bottle it needs to be at the bottom of the bottle which means it ithen isn’t long enough to use without taking it out of my backpack which defeats the purpose of why I purchased it . I suggest supplying a longer tube in future . Regards Peter Trevor-Jones”

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Posted 4 years ago

Hey Trevor, Thank you for taking the time to review us, we are super sorry this has happened to your water bottle, and we would love to come up with a solution to this problem, could you please send an email to: help@luxbmx.com It is great to remind ourselves that these water bottles are mainly designed to be used on a BMX track or at the skatepark, which is when the long straw comes into place, as the length of the straw tube is long enough to reach under the riders' full-face helmet allowing them to stay hydrated without having to remove their helmet every time they need a drink of water. I understand your frustration when you would have been trying to use this water bottle as a "hiking camel bag" as this water bottle would have performed terribly in that setting. Thank you again for the feedback, as we might look into the idea of bringing a hiking water bag into the market! STAYLUX

Posted 4 years ago

“I currently have 11 bmx bikes/race and freestyle-and without Lux’s help with all the parts I need I would be lost.Thankyou everyone at the Lux headquarters.Look forward to buying more things and supporting you further.Must feed the BMX habit soon👹”

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Posted 4 years ago

Hey Nick, Massive thank you for taking the time to leave us this review, we appreciate the support alot!

Posted 4 years ago

“Excellent service.”

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Posted 4 years ago

Hi Sally, thank you so much for the positive feedback! We truly appreciate it 😊

Posted 4 years ago

“Great pricing and parts availability, if only the postal companies were as well organized.”

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Posted 4 years ago

Unfortunately, this is something we wish for as well!! Thank you so much for the positive review 😊

Posted 4 years ago

“Great work guys”

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Posted 4 years ago

Hi Gavin, Thank you so much! we appreciate you taking the time to give us a great rating.

Posted 4 years ago

“Easy to use website & fast delivery.”

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Posted 4 years ago

“Love the communication and friendly and helpful service.”

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Posted 4 years ago

Hi Tymon, Thank you so much! we truly appreciate hearing this feedback. We look forward to seeing you shop with us again in the future.

Posted 4 years ago

“Exactly what I ordered and delivered to NT in good time”

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Posted 4 years ago

Hi there, Thank you so much for taking the time to give LUXBMX such an awesome rating! We hope that you continue to shop with us in the future 🤘🏽

Posted 4 years ago

“Awesome. Couldn't be happier”

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Posted 4 years ago

Massive thank you for the support 🤘🏻

Posted 4 years ago

“Thank you to luxbmx team. Fast respond. Fast delivery. 100% trust worthy people. Keep up the good work. Recommended.”

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Posted 4 years ago

Hi there, Wow.... thank you so much! We do our best to provide the best customer service possible.

Posted 4 years ago

“Lux is as straight forward as it goes when buying BMX parts, accurate stock levels, postage prices are what you’d expect to pay for the service you want, they sell awesome parts and… they actually communicate with their customers.”

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Posted 4 years ago

Hi Michael, We truly appreciate you taking the time to give your feedback. Thank you for such kind words.

Posted 4 years ago

“Cheers Lux Crew, I have received all my bits and pieces,... All in good nick and too my satisfaction as always... Churr Churr boys.......”

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Posted 4 years ago

Yeeewww love it!! We hope you're out there shredding. Thank you for the positive review 🙌🏽

Posted 4 years ago

“Great and helpful staff good quality products quick delivery luxbmx is the only place I buy my supplies online can be trusted”

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Posted 4 years ago

Hi Michael, Thank you so much for the kind words! This keeps us motivated to be our best every day!! We hope to see you shop with LLUXBMX again 😊

Posted 4 years ago

“fast and easy to order from will shop again”

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Posted 4 years ago

Hi Andrew, Thank you so much for the kind review! We can't wait to see you shop with us again in the future🤘🏽

Posted 4 years ago

“Awesome team of workers, very helpful and happy to help with everything you need and even help young kids to experience a great outdoor activity.”

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Posted 4 years ago

Hey Jackson, Thank you for taking the time to leave us some feedback, we appreciate it alot!

Posted 4 years ago

“Lux good delivery bad”

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Posted 4 years ago

Hi Gary, Thanks for taking the time to leave us some feedback. It's a shame to hear that there was an issue with the shipping. I had a quick look at the tracking information and it seems to indicate it took 2 days to get to you. Was there an issue with how it was delivered? Please feel free to reach out to the customer service team at help@luxbmx.com.au and we can certainly look into it for you. Ev, Mitch, and the team.

Posted 4 years ago

“One of the best shops wish use were in Canberra”

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Posted 4 years ago

Hey Chris, Massive thank you for the support!

Posted 4 years ago

LUXBMX is rated 4.9 based on 6,012 reviews