LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, 1 Burke Street, Queensland
Rating: 4.90

4.9 Rating 5,971 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,971 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

593

Anonymous

Anonymous // 01/01/2019

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English

“Great price and super fast delivery.”

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Posted 8 years ago

“Very helpful, next day delivery !”

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Posted 8 years ago

“LUXBMX is great, my son loves his balance bike. Was delivered with in reasonable time and wasn't late. Thank you LUXBMX :)”

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Posted 8 years ago

“Excellent products! Excellent service! Thank you!”

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Posted 8 years ago

“Delivery was quick . 1 skyway tuff was mildly damaged in box probably from factory. Tuffs for display bike so a bit upsetting”

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Posted 8 years ago

“Helped me source a part I'd tried many months to find. 1st class customer support replied to my concerns & questions. Arrived quickly, well packaged plus bonus stickers, couldn't be happier. Will happily use again.”

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Posted 8 years ago

“So dam good shopping with you guys!! Always fast as postage sweet prices!! And sick stock!!!”

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Posted 8 years ago

“placed order and was posted the same day. have since ordered twice more and every time it is just as efficient as ever”

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Posted 8 years ago

“Ordered on 10/11/17 and received on 10/31/17, after customs issues. The worst thing of all is that when the delivery driver came, i gotta pay ?33 to the delivery service "Chronopost" for customs clearance. So i paid ?60 + 33= ?93 in total for a ?45 piece !”

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Posted 8 years ago

Thanks for taking the time to leave us a review. We take all feedback (both positive and negative) on board and are constantly endeavouring to improve our service. We are sincerely sorry that the your experience with us wasn't so positive. As customs charges vary widely from country to country it is the sole responsibility of the buyer/importer to pay any import duties, customs or taxes that the item my incur. This is clearly outlined on the product listing on the item you purchased as well as in our shipping policy. https://www.luxbmx.com/shipping-policy/ In your case it looks like the order took 4 business to arrive in Paris but then customs held it for duty charges until the 30th.

Posted 5 years ago

“Great positive communication, quick delivery...what more could you ask for!!”

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Posted 8 years ago

“Great service. Fast postage, great product.”

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Posted 8 years ago

“Excellent customer service, prompt response”

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Posted 8 years ago

“As always, awesome service sent me this as a replacement and were very helpful. Would definitely recommend LUX to anyone.”

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Posted 8 years ago

“I have never used live chat before, so I was a bit apprehensive, however the guy I spoke with was extremely helpful, the bike that I was after, was showing out of stock, but the guy found one for me & uploaded it to the site & I was able to purchase straight away, communication regarding delivery was excellent & even the delivery guy went above & beyond, ensuring the bike was delivered. Extremely happy with the whole experience”

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Posted 8 years ago

“These guys are awesome! So easy to deal with and such an amazing range ???”

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Posted 8 years ago

“Online purchase FAST was worried it wouldn't be here in time for sons birthday was delivered to door 5 days after order was placed”

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Posted 8 years ago

“Amazing service, well done team”

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Posted 8 years ago

“Great product service,Done right.”

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Posted 8 years ago

“Great service. Goods arrived earlier than expected.”

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Posted 8 years ago

“Getting service, quick to send items”

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Posted 8 years ago

LUXBMX is rated 4.9 based on 5,971 reviews