LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, 1 Burke Street, Queensland
Rating: 4.90

4.9 Rating 5,958 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,958 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

585

Anonymous

Anonymous // 01/01/2019

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English

“Every time I order from Lux online my order arrives promptly and if something happens to be put of stock, they're quick to offer alternatives. Their communication with me has always been on-point. luxBMX is Exceptional.”

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Posted 3 years ago

“Great to deal with, the order arrived very quickly as requested. Thanks!”

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Posted 3 years ago

“No very happy got one foot peg with no thread on it feeling ripped off. Payed extra for nothing 🤐”

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Posted 3 years ago

I'm really sorry for any confusion caused. Modern pegs for BMX's are no longer threaded, they are bolted onto the axles via the axle nuts/bolts for a stronger interface. As most pegs are designed for grinding and stalling on skate park coping etc, riders may run between 1 to 4 pegs depending on their specific riding preference. This has meant that most companies will offer pegs individually, not as pairs, as stated in the product description on the website. We can certainly offer a refund on the peg if you would like to return it, alternatively, I can offer a pretty sweet discount on a second peg it you would like one. Please feel free to email the team at help@luxbmx.com.au and we can sort it out for you. Ev

Posted 3 years ago

“Prompt & very thoughtful Her Little Sister will now learn to grow with this bike”

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Posted 3 years ago

“Great customer service as always”

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Posted 3 years ago

“Good Service, Quick Delivery even I am in Hong Kong ^^”

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Posted 3 years ago

“Seem to be a caring and committed company,the knowledgeable staff will have me return.”

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Posted 3 years ago

“Awesome products, Awesome staff Awesome service and Awesome prices, what more can I say other then LUXBMX are now my go to for anything bmx related. Thanks guys 🙂👍”

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Posted 3 years ago

“On the first ride my son had on his brand new bike which ia all he wanted for Christmas the chain come off within half an hour and bent the drive sprocket which left it un usebale our sun was very upset and upon closer inspection i really felt that it is a cheaply made BMX but sold at high quality price we are very disappointed in the bike and we have been left with a very unhappy sun on christmas day”

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Posted 3 years ago

Hi Mitch, We are sincerely sorry to hear about the sprocket bending, the last thing we want is for anyone to have a bad experience with BMX, especially this close to Christmas. I can see that the team has sent you an upgraded aluminum sprocket at no charge. Installation of the replacement shouldn't be too tricked, however, If you need a hand with the installation, please do reach out to us. Ev and the team.

Posted 3 years ago

“The courier was very slow and damaged the bars in transit. Courier FAIL!”

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Posted 3 years ago

Hey Glenn, We're sorry to hear about the damage from the courier. Did you happen to get any photos of the box showing mishandling? Shoot us through some photos of the damaged bars as well. We wish we could deliver everything ourselves so we could stop this kind of thing from happening. It's definitely frustrating to have this kind of thing happen. Thanks, Mitch.

Posted 3 years ago

“Great customer service, I live in Victoria and very phone quiet I had, I was never rushed, always had questions answered and all the staff have great knowledge. Very quick delivery and GREAT value.”

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Posted 3 years ago

“Great product, fast delivery. 10+”

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Posted 3 years ago

“Lux is better than shaggin'”

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Posted 3 years ago

“Super happy the Black Friday was awesome I love my 24 inch skyway thanks heaps”

LUXBMX 5 star review on 24th December 2022

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Posted 3 years ago

“The best around! Always helpful, great products and knowledge.”

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Posted 3 years ago

“You guys are amazing. Your products are second to none. My son loves your shop. Fast postage. Highly recommend.”

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Posted 3 years ago

“Awesome customer service, quick delivery. Looking forward to doing more business in the upcoming years ahead.”

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Posted 3 years ago

“Was a bit disappointed when I got an email saying that they didn’t have the part I ordered in stock even though it said it was in stock online so I had to wait a while for it to get here but all in all product came in perfect condition”

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Posted 3 years ago

Hi Kaea, We are sincerely sorry that we had a stock error in our warehouse. I am happy to see that we managed to get the correct bars from the supplier for you and they have now been delivered to you. Thanks for your patience. Best wishes from all of us here at LUXBMX

Posted 3 years ago

“Super Awesome”

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Posted 3 years ago

“arrived a bit late but worth the wait”

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Posted 3 years ago

LUXBMX is rated 4.9 based on 5,958 reviews