LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, 1 Burke Street, Queensland
Rating: 4.90

4.9 Rating 5,760 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

LUXBMX 5 star review on 13th August 2025

Tim

LUXBMX 5 star review on 12th August 2025

"Sophie"

LUXBMX 5 star review on 11th August 2025

Robert

515

Anonymous

Anonymous // 01/01/2019

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“Received quickly and as described - very pleased.”

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Posted 3 years ago

Hey Roger, We are extremely pleased to hear about your positive experience with our business, thank you for taking the time to review us and we hope to be just as helpful next time. STAYLUX

Posted 3 years ago

“I had no issues with my order and would definitely buy/ order more stuff for my bmx!”

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Posted 3 years ago

Hey Mark, Thank you for the Kind review! We look forward to being able to help you out next time!

Posted 3 years ago

“Great service from these guys always.. Only thing I will say, is that with repeat customers, a bit of merchandise thrown in here and there, goes a long way Cheers”

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Posted 3 years ago

Hi Mark, we appreciate the great rating! And thank you for looking at ways we can better our customer service and shop as a whole. We haven't had any LUX merch for quite some time now but get excited as we will be receiving a restock very shortly!!

Posted 3 years ago

“Lux has provided me with great advice on buying balance bikes, kids bmx bikes, advice on gyro products and bmx helments for adults and kids. The products they sell have been high quality and the advice has been super helpful. They know their stuff!”

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Posted 3 years ago

Hey Reuben, We really appreciate your support and kind words. Enjoy the rest of your day!

Posted 3 years ago

“Love my new bike and the customer service.”

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Posted 3 years ago

“You did a great job guys.. 👍🏼”

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Posted 3 years ago

Hey Sandow, We are very pleased, massive thank you for taking the time to leave us a review.

Posted 3 years ago

“Killer shop. Hang brain with Bruce.”

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Posted 3 years ago

“I have been building a bmx for my son, not knowing a lot about this their knowledge and guidance has helped me build an awesome bmx, the guys have been so helpful. I would have no hesitation recommending LUXBMX.”

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Posted 3 years ago

Hey Warren, We are very pleased to hear all of this, massive thank you for all your support.

Posted 3 years ago

“Cant fault LUX, top job!”

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Posted 3 years ago

“Clear, easy and fast. Excelent service.”

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Posted 3 years ago

“Lux is The Balls”

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Posted 3 years ago

“I bought this water bottle with tube for my backpack to use while bushwalking . I messaged customer service to determine the length of the tube ( 50-54cm ) which I worked out would be just ok . Unfortunately for the tube to function for the whole contents of the bottle it needs to be at the bottom of the bottle which means it ithen isn’t long enough to use without taking it out of my backpack which defeats the purpose of why I purchased it . I suggest supplying a longer tube in future . Regards Peter Trevor-Jones”

Helpful Report

Posted 3 years ago

Hey Trevor, Thank you for taking the time to review us, we are super sorry this has happened to your water bottle, and we would love to come up with a solution to this problem, could you please send an email to: help@luxbmx.com It is great to remind ourselves that these water bottles are mainly designed to be used on a BMX track or at the skatepark, which is when the long straw comes into place, as the length of the straw tube is long enough to reach under the riders' full-face helmet allowing them to stay hydrated without having to remove their helmet every time they need a drink of water. I understand your frustration when you would have been trying to use this water bottle as a "hiking camel bag" as this water bottle would have performed terribly in that setting. Thank you again for the feedback, as we might look into the idea of bringing a hiking water bag into the market! STAYLUX

Posted 3 years ago

“I currently have 11 bmx bikes/race and freestyle-and without Lux’s help with all the parts I need I would be lost.Thankyou everyone at the Lux headquarters.Look forward to buying more things and supporting you further.Must feed the BMX habit soon👹”

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Posted 3 years ago

Hey Nick, Massive thank you for taking the time to leave us this review, we appreciate the support alot!

Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

Hi Sally, thank you so much for the positive feedback! We truly appreciate it 😊

Posted 3 years ago

“Great pricing and parts availability, if only the postal companies were as well organized.”

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Posted 3 years ago

Unfortunately, this is something we wish for as well!! Thank you so much for the positive review 😊

Posted 3 years ago

“Great work guys”

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Posted 3 years ago

Hi Gavin, Thank you so much! we appreciate you taking the time to give us a great rating.

Posted 3 years ago

“Easy to use website & fast delivery.”

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Posted 3 years ago

“Love the communication and friendly and helpful service.”

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Posted 3 years ago

Hi Tymon, Thank you so much! we truly appreciate hearing this feedback. We look forward to seeing you shop with us again in the future.

Posted 3 years ago

“Exactly what I ordered and delivered to NT in good time”

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Posted 3 years ago

Hi there, Thank you so much for taking the time to give LUXBMX such an awesome rating! We hope that you continue to shop with us in the future 🤘🏽

Posted 3 years ago

“Awesome. Couldn't be happier”

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Posted 3 years ago

Massive thank you for the support 🤘🏻

Posted 3 years ago

LUXBMX is rated 4.9 based on 5,760 reviews