Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,878 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,878 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Natasha K was so helpful, polite , friendly and changed our booking dates so quickly, she was amazing, many thanks Natasha K 🙏🏻😘”

Helpful Report

Posted 1 year ago

Hi Jo, thank you for your 5-star review! We're delighted to hear that Natasha K was able to assist you so promptly with changing your booking dates – we're so glad she could be of help! Thanks again for your kind words.

Posted 1 year ago

“I had the pleasure of dealing with Josephine S today, she went above and beyond for us and sorted everything out. Thanks Josephine S you are the best. Hope to deal with you again.”

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Posted 1 year ago

Hi Ivette, thank you so much for your wonderful 5-star review! We're so glad to hear that you had a great experience with Josephine S. Her commitment to customer service truly makes her stand out, and we'll be sure to pass along your kind words.

Posted 1 year ago

“From the outset Luxury Escapes made booking our holiday really easy and as a result another couple also used them. However Luxury Escapes really came to the top of the pack when we needed to contact them when we returned home due to an issue that resulted in the hotel where we stayed. The consultant we have worked with Mr Will B, has ben magnificent and we are not only truly impressed by his actions and understanding we can not but sing his praises. We will definitely be using Luxury Escapes again and again.”

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Posted 1 year ago

Thank you so much, Chris, for your 5 star review! We are so pleased to hear that you had an excellent experience with Luxury Escapes from the beginning of the booking process to the return home. It is especially rewarding to hear that you had such a great experience with Will B. We can assure you that providing our customers with memorable experiences is of utmost importance to us, and we are grateful for your continued support. We look forward to booking your holidays with us again soon!

Posted 1 year ago

“Ecclesia K was a pleasure to deal with. Nothing was too difficult (despite it being a tricky case), he remained calm, light hearted and helpful until the issue was resolved - Grace x”

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Posted 1 year ago

Thank you so much for the five star review Grace! We are delighted you had a positive experience with Ecclesia. We are so pleased he was able to help you through the tricky case and maintain a light-hearted attitude.

Posted 1 year ago

“Josephine S, you are a gem. Professional, prompt and efficient, what more can I say. Whilst we have had mixed results with LE over the years, your prompt resolution of our problem restores our confidence and ensures we will be back again in the near future.”

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Posted 1 year ago

Thank you so much for your generous 5 star review, Michael! We are thrilled to hear that you found Josephine professional, prompt and that she was able to successfully resolve your concerns. We look forward to welcoming you back in the near future.

Posted 1 year ago

“Excellent customer service when I requested a change of date although the 21 day change time had passed by (1 day only). Luke M - Customer Service at Chadstone was very efficient and kept to his word when he said he would phone me. We are now going to Phillip Island a day earlier. Very happy.”

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Posted 1 year ago

Thank you, Roslyn, for your 5 star review! We are so pleased to hear that Customer Service at Chadstone, Luke M, was able to assist you and kept his word to contact you. We hope you enjoy your trip to Phillip Island!

Posted 1 year ago

“Tammie R was very helpful”

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Posted 1 year ago

Thank you for this 5-star review Maria!

Posted 1 year ago

“Josephine was really great. Pleasant, courtious and resorseful. Solved my issues in one. Pity about the call back system. It took 7hrs for a call back( happened whilst I was talking with Josaphine) but I had already found Josaphine. Thank You”

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Posted 1 year ago

Thank you so much for your kind words and for taking the time to leave us a 5 star rating! We are so glad to know Josaphine was able to solve your issues. We apologize about the call back system taking 7 hours; we appreciate you finding Josaphine before then. Thank you for your feedback, it will help us ensure similar issues do not occur in the future.

Posted 1 year ago

“Ecclesia K. was very professional, he new exactly what to do with my transfers. Well done Ecclesia K. If I could give him ten stars I would.”

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Posted 1 year ago

Thank you for your 5 star review of Luxury Escapes, Pasquale! We are delighted to know that Ecclesia K. was able to exceed your expectations with his professional service and expertise.

Posted 1 year ago

“Josephine was a great help to us with our booking always find Luxury Escapes service more than helpful”

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Posted 1 year ago

Thank you for your 5 star rating of Luxury Escapes, Col! We're so pleased to hear that Josephine was a great help to you with your booking – we find their service helpful every time!

Posted 1 year ago

“Josephine was helpful and pleasant”

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Posted 1 year ago

Thank you so much for your 5 star rating of Luxury Escapes! We are glad that you had a great experience and that Josephine was helpful and pleasant. It's always great to hear positive reviews like yours.

Posted 1 year ago

“Tammie R was Very understanding and coped with my problem in an excellent way”

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Posted 1 year ago

Thank you so much, Marie-Therese, for your 5 star rating of Luxury Escapes! Tammie is amazing.

Posted 1 year ago

“I’ve been using luxury escapes for years. Always offer great deals and the best part is on the occasion plans go astray they always sort it out for me. And so was the case again recently. Thanks katja H for your efforts. Great work…”

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Posted 1 year ago

Thank you so much for your 5 star review. We're so glad to hear that you've been using Luxury Escapes for years! It's also great that you enjoyed your recent experience with Katja.

Posted 1 year ago

“very friendly and efficient service from Tammie R”

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Posted 1 year ago

Thank you for your 5-star review! We appreciate your excellent feedback and are especially pleased to hear that you were pleased with Tammie's friendly and efficient service.

Posted 1 year ago

“Fantastic customer service. Competent, friendly and extremely helpful.”

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Posted 1 year ago

Thank you for your 5 star review! It's good to hear that you experienced great customer service and found our team to be competent, friendly, and extremely helpful. Thank you again for your kind words.

Posted 1 year ago

“Natasha sorted out a problem which we had with our booking”

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Posted 1 year ago

Thank you so much for your 5-star review, Geoff. We are so happy to hear that Natasha was able to solve your booking problem.

Posted 1 year ago

“Finally I can be reassured my booking is confirmed😊 thankyou tammie for sorting all this out I await your further emails”

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Posted 1 year ago

Thank you for the 5 star rating! We're glad to hear that you enjoyed your experience with Tammie and that you feel reassured about your bookings.

Posted 1 year ago

“‘Will B’ was very helpful & friendly with bookings for a recent Lux Escapes 2-night package at Peppers Manor House, Sutton Forest. Will secured the dates we wanted, even tho they were not available on the LE booking page…..much appreciated Will!!”

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Posted 1 year ago

Thank you Roger for the fantastic 5 star rating! We are delighted to hear that Will was very helpful and friendly with your booking.

Posted 1 year ago

“Hello I would like to thank Tammie R on her outstanding service She tried to up grade my booking at my request. Nothing was too much trouble for her A very pleasant and patient employee Tammie R ,is a credit to your company. Best Wishes Anne Pitman”

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Posted 1 year ago

Thank you so much for your kind words regarding Tammie. We will share this with Tammie and the team.

Posted 1 year ago

“Thank you Josephine for your help and patience with my queries tonight. You were very pleasant and happy to help me. I was a little nervous and you were very nice.”

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Posted 1 year ago

Thank you Kathy for your 5 star review - it means a lot to us! We're very happy that you had a positive experience with Josephine. We are thrilled that you felt comfortable enough to reach out to us and that Josephine was able to provide you with the answers you needed.

Posted 1 year ago

Luxury Escapes is rated 4.9 based on 3,878 reviews