Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“contacted by Vynka, was friendly and helpful, thanks so much”

Helpful Report

Posted 2 years ago

Hi there, thank you for your 5-star review. Happy to hear that Vynka provided great service.

Posted 2 years ago

“My wife needed wheelchair assistance for our upcoming trip to Bali. We had booked our holiday through Luxuruy Escapes . Ruxi , from Luxury Escapes arranged the wheelchair assistance with JetStar . Thank you Ruxi”

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Posted 2 years ago

Hi Mathew, thank you for this review and we are so glad that Ruxi was able to assist. Have an amazing trip to Bali!

Posted 2 years ago

“Today I received great customer service from Vynka B. She was very professional and friendly in assisting with our date change.”

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Posted 2 years ago

Thank you for this review of Vynka's great customer service. Vynka is a star!

Posted 2 years ago

“Mikayla C resolved my query with utmost and efficient action. She organised the hotel staff to contact me with regard to arrangements of transfer to the island. I am very clear now what I need to do. Thankyou Mikayla C”

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Posted 2 years ago

Hi Dheepthi, we are so happy to hear that Mikayla was amazing in assisting you. Thank you for the review.

Posted 2 years ago

“Vynka B has so helpful and kind. She followed up when she said she would and she went above and beyond to help. Thank you Vynka B”

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Posted 2 years ago

Hi Lisa, thank you for sending through this review of Vynka's helpful and kind assistance. We will share this with the team.

Posted 2 years ago

“Kam R was extremely helpful and very prompt with our response. Thank you again Kam R was a pleasure dealing with you”

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Posted 2 years ago

Thank you for this review KKenyon. We will share this with Kam and the team.

Posted 2 years ago

“I have booked 4 rooms for the Maldives before Covid. Luxury Escape helped me reschedule my trips multiple times over the past 3 years, due to the restriction condition changes in different countries (the 4 couples travel from different countries). Now I have to cancel one of the room, Eric from Luxury Escape helped me to communicate with the resort. Thank you so much to everyone at Luxury Escape, you provide consistent good service, it is really a pleasure to book travel with you!”

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Posted 2 years ago

Hi Lily, thank you for this review. The team is amazing and we are so happy that Eric was able to assist you this time with your booking.

Posted 2 years ago

“Kim R was prompt, courteous and efficient throughout. He clearly explained all relevant matters and we were extremely pleased with his service.”

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Posted 2 years ago

Thank you for thisfor 5-star review Michael. We will share this Kam and the team.

Posted 2 years ago

“Ruxandra was very helpful , pleasant and professional to deal with and made my experience very good”

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Posted 2 years ago

Hi Phill, thank you for this review of Ruxandra's amazing assistance!

Posted 2 years ago

“Mikayla C was very helpful in resolving my issues about the inclusions in our package at the Naviti Resort. She had an email back to us in a very short time regarding our questions. Great service!”

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Posted 2 years ago

Thank you for this lovely review. Mikayla is a star and we will share this with her.

Posted 2 years ago

“Natasha K who dealt with the issues I was having in terms of rebooking my holiday, did a flawless job. She was extremely professional and helpful and ended up offering a resolution which was ideal for me. Thank you so much for the great customer service Natasha!”

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Posted 2 years ago

Hi Akshat, thank you for this amazing review of Natasha's flawless support. We will share this with Natasha and the team.

Posted 2 years ago

“I needed to amend my booking which I was unable to do online. Rang up and spoke to Jamie L who was so helpful- she needed to contact the hotel directly but kept me in the loop via email the whole time so I knew what was happening, which was greatly appreciated. Issue was solved within a few hours and Jamie gave me a call to make sure all was ok. Great customer service!”

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Posted 2 years ago

Hi Erin, thank you for this great review. Jamie is amazing and we are so happy she provided great customer service to you.

Posted 2 years ago

“I had great customer service from Bella M today. She tried to help with my request by contacting the property concerned promptly and although the outcome wasn't what I'd hoped for she tried her best.”

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Posted 2 years ago

Thank you for this kind review. We're sorry to hear that you did not get your desired outcome but are pleased to hear that Bella did her best to assist.

Posted 2 years ago

“Bella M assisted with details of the package very efficiently, following up with a prompt return call and then an email confirmation. Impressed.”

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Posted 2 years ago

Thank you for taking the time to send through this review regarding Bella's amazing assistance. We will share this with the team.

Posted 2 years ago

“I called today to book dates for our Bali package at the Mulia. I was welcomed by a friendly happy Vynka. What a pleasure to receive such helpful service. She discussed available dates and now can’t wait for our holiday.”

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Posted 2 years ago

“The communication from Madison was exceptional. I first received an email stating they had accepted my concerns and then this was met within a week. I am grateful that transport will be available now for when we arrive in Bali. It has put our minds at ease so we don't have to get a taxi.”

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Posted 2 years ago

Thank you for this 5-star review! We are so happy to hear that Madison offered amazing support that put your mind at ease. Have a fantastic escape in Bali.

Posted 2 years ago

“It was extremely hard to get in touch with luxury escapes to modify my existing booking. You advertise that there is a chat service with WhatsApp. This no longer works. I called and left two callback requests and it took two days to respond. I also tried emailing (twice) with still no reply. When I finally got into someone in a callback, they couldn’t help me on the spot and needed to get back to me. Four days later when I hadn’t received any response, I had to go through the process again of requesting a callback. This time it only took 24 hours to reply. This review is in way critical of Gavin who was very pleasant and actually got my issue sorted.”

Helpful Report

Posted 2 years ago

Hi CJ, thank you for sharing your review. We are very sorry to hear that you had difficulty reaching our support team. The team are busier than usual at the moment which has resulted in delayed callbacks - and are working on this to ensure our members are receiving that 5-star service we strive for. It's great to see that Gavin was able to get your issue sorted in the end.

Posted 2 years ago

“Gregory W provided very good and detailed information which assisted me when I had problems with a refund as my old credit card was compromised and cancelled.”

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Posted 2 years ago

Hi there, thank you for this review. Greg is a star and we will be sure to share this with him.

Posted 2 years ago

“Bella M was terrific organised someone to help me with a question I needed answered in our upcoming trip to Japan. Within minutes of speaking with her I was phoned by Andre who answered all my questions was very happy with the result of my phone call.”

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Posted 2 years ago

Thank you for your lovely words Diane. We will share this with Bella, Andre and the team.

Posted 2 years ago

“I had a rather emotional situation leading me to cancel by holiday to Thailand . I spoke a Scoopon rep by the name of Lisa B . She was absolutely amazing . She showed me respect and empathy in a really difficult time . In my opinion she went above and beyond . This level of customer service shown by Lisa B should be applauded at your senior level . She even went as far as offering me a “virtual hug “ . Lisa B is an asset to your business and should be recognised . If ever I’m in the position to book another holiday , this experience will make sure you’ll be my preferred choice . Once again ,much appreciated Lisa B🙏”

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Posted 2 years ago

Hi Darren, this review has made us smile! Lisa is amazing and certainly an asset to the company. We will share this with Lisa and the team.

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews