Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Never got through on the call at night. Brooke L rang the next morning change our e mail address problem was fixed there and then Great service”

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Posted 2 years ago

Thank you so much for your 5 star review! We really appreciate your feedback, and are glad to hear that Brooke was able to help you out and fix your issue the following morning. We strive to always provide great service and are glad that we could do so in this case. Thanks again!

Posted 2 years ago

“Patrick was able to very quickly fix the problem that we had with an old email address. He was very polite and a pleasure to speak with-a great representative for Luxury Escapes.”

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Posted 2 years ago

Hi there, thank you for your 5-star review. We're so glad that you had a great experience with Patrick. It's wonderful to hear that he was able to quickly resolve the issue you had with the old email address and that you found him to be polite and a pleasure to speak with. Thanks again for your positive feedback!

Posted 2 years ago

“Dealing with Natasha K were brilliant!!!! So helpful. I could hug her!!!”

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Posted 2 years ago

Hi Jason, thank you for your 5-star review. We're glad to hear that you enjoyed your experience with Natasha K – it's wonderful to hear your feedback!

Posted 2 years ago

“Extremely grateful and pleased with Natasha K’s professional manner and integrity. She followed through with exactly what she promised. Thank you so much, you made the process quick and easy.”

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Posted 2 years ago

Hi Miriam, thank you for your 5-star review. We are extremely grateful for your kind words and pleased that you had a great experience with Natasha K. We are delighted to hear that she provided professional and reliable service.

Posted 2 years ago

“Robby M took the time to go through everything he was going to do and help me and husband with our holiday thanks a lot Lux Team”

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Posted 2 years ago

Hi there, thank you for your 5-star review! We are so glad that Robby M was able to help you and your husband with your holiday. Thank you again for your positive feedback, it really means a lot to us.

Posted 2 years ago

“Robby M was excellent. He helped me even when other consultants said they couldn't do anything. Gold star rating Robby, thank you so much for your help.”

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Posted 2 years ago

Thank you Angie for your 5 star review! We are so pleased to see that you had a great experience - particularly with Robby M. who was able to help you even when other consultants said they couldn't do anything! Thank you very much for your generous feedback!

Posted 2 years ago

“Consultant was very professional,courteous and expedient. Service is good value for money.”

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Posted 2 years ago

Hi Victor, thank you for your 5-star review. We're glad you had a great experience with our professional, courteous, and expedient consultants and that you found our service to be good value for money. Your 5 star rating means a lot to us!

Posted 2 years ago

“Many thanks to Lisa B for quickly answering all my little questions and organising extra Insurance for our upcoming trip. Great customer service.”

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Posted 2 years ago

Many thanks for the 5 stars Jan! We are thankful for your kind words about Lisa B for quickly answering all your queries and organising extra insurance for your upcoming trip. We are very glad to have provided great customer service to you.

Posted 2 years ago

“POLITE AND EFFECIENT”

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Posted 2 years ago

Thank you for your 5-star review! We are delighted to hear that you found our services to be both polite and efficient.

Posted 2 years ago

“Lisa B was very helpful, friendly and professional”

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Posted 2 years ago

Thank you for your 5 star review! We're thrilled to hear that you had a wonderful experience with Lisa.

Posted 2 years ago

“Laura was very helpful, & extremely friendly, we could do with a few more likes her in customer service. thank you Laura.”

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Posted 2 years ago

Thank you Gaye for your generous 5 star review! We are so glad you had such a positive experience with Laura.

Posted 2 years ago

“I couldn't have been happier with the service I received from Mohamad.A. A very pleasant young man that immediately put my mind to rest. He is an asset to your company and I look forward to my trip. Thank you.”

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Posted 2 years ago

Thank you so much Christine, for your 5 star review! We're so delighted that you had a great experience and that Mohamad.A was able to put your mind at ease. We're very proud to have him as a part of our team here at Luxury Escapes, and we hope you'll have an amazing time on your trip.

Posted 2 years ago

“Definitely a five star review to Patrick M of the Luxury Escapes support team, for providing wonderful customer service and helping me to solve a problem with an old booking. He listened carefully to my concerns and gave me clear options, which resulted in the perfect outcome for me in terms of receiving credit for a booking I was no longer able to take up. Much appreciated!”

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Posted 2 years ago

Thank you so much for your 5 star review, MJC! We really appreciate you taking the time to share your wonderful experience with us; it's very encouraging to hear how that Patrick M has gone above and beyond in providing exemplary customer service and helping you solve a problem. Your kind words are very much appreciated.

Posted 2 years ago

“I needed to change our booking to add on one additional night due to flight changes. Vynka was amazing and sorted everything including changing our transfers. She was friendly, listened and achieved the outcome with excellent communication. I can’t thank her enough.”

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Posted 2 years ago

Thank you so much for your wonderful 5 star rating of Luxury Escapes! We are so pleased to hear that Vynka was amazing in helping you to add on one additional night due to changes in your flight plans. We appreciate the feedback that she was friendly, listened and achieved the outcome with excellent communication. We are delighted to hear that you were happy with the outcome.

Posted 2 years ago

“Brilliant customer service from Patrick M, knowledgable,efficient, well spoken and extremely helpful.”

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Posted 2 years ago

Hi Sue, thank you for your 5-star review! We are delighted to hear that you had a good experience with our customer service, particularly Patrick M.

Posted 2 years ago

Hi Sue, thank you for your 5-star review! We are delighted to hear that you had a good experience with our customer service, particularly Patrick M.

Posted 2 years ago

“The whole service experience from Luxury Escapes has been outstanding.”

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Posted 2 years ago

Hi Eric, thank you for your 5-star review! We appreciate your support and are so glad to hear that you're delighted with our service.

Posted 2 years ago

“I found dealing with Luxury Escapes was a very good experience. Mitchell R was so very helpful. Nothing was a problem to him . Luxury Escape you should be very proud of your staff. WELL DONE !!!,,,,,”

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Posted 2 years ago

Thank you Gaile for taking the time to share your kind words about your experience! It is wonderful to hear that you had such a positive interaction with Mitchell R. Thank you for giving us a perfect 5-star rating!

Posted 2 years ago

“tammy r made it easy after telecom made it hard thank you TOM”

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Posted 2 years ago

Hi Tom, thank you for your 5-star review! We're so glad that Tammy R made the process easy for you, especially after the telecom part was difficult. We appreciate your feedback!

Posted 2 years ago

“Excellent customer service and friendly.”

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Posted 2 years ago

Hi there, thank you for your 5-star review - we really appreciate it! We are so pleased you experienced excellent customer service and friendly staff.

Posted 2 years ago

“Patrick was very efficient and helpful.”

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Posted 2 years ago

Hi there, thanks for the review. We appreciate your feedback and glad you enjoyed your experience with Patrick who was very efficient and helpful.

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews