Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

Write Your review

Tell us how Luxury Escapes made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“We were happy to receive a Luxury Escapes credit for a booking in Dubai. Thankyou to Lisa B. for your knowledge, assistance and your confirmation email.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Luxury Escapes! We really appreciate it.

Posted 2 years ago

“Thank you Lisa B for your help in a refund for an experience. Very courteous professional & great service.”

Helpful Report

Posted 2 years ago

Thank you so much for your fantastic 5 star rating of Luxury Escapes!

Posted 2 years ago

“Robbie was able to help me fix my booking it was confusing at first but he talked me through the whole process. 5 stars awarded to your company and to Robbie thank you again!”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating! We really appreciate you taking the time to share your feedback with us. We're glad to hear that Robbie was able to help you out and that you found the experience satisfactory. 5 stars is the highest honor and we truly thank you for your continued support.

Posted 2 years ago

“Appreciated the option for a call back rather than waiting on the phone. Vynka called back and was most helpful in discussing and explaining my booking options. Looking forward to another Luxury Escape to Waikiki”

Helpful Report

Posted 2 years ago

Thank you very much for your 5 star rating! We are so glad to hear that you enjoyed being able to use the call back option and that Vynka was able to provide helpful information while discussing and explaining your booking.

Posted 2 years ago

“We had a problem paying the outstanding amount of our holiday. Tried internet,logging in nothing happened. Ken rang and got Brooke, who was so lovely and helpful. Got the job done efficiently . Fait accompli So looking forward to our holiday Thank you all for the support. Pam Nicholson”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of Luxury Escapes, P! It was so kind of you to take the time to share your positive experience with us. We are delighted to hear that you had a great experience with Brooke. We are glad that she was able to help you get the job done efficiently and that now you can look forward to your holiday. We thank you again for your kind words and support.

Posted 2 years ago

“Received excellent and prompt customer service from Mikayla C 👍🏼”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Luxury Escapes, Claire! We are thrilled to hear that you had an enjoyable experience with us. We are especially pleased to learn that you received excellent and prompt customer service from Mikayla C 👍🏼 - we really appreciate your kind words!

Posted 2 years ago

“Lisa was extremely helpful and was able to handle my situation and went the extra step to assist me with my travel plans”

Helpful Report

Posted 2 years ago

Thank you for the amazing 5 star rating, Phil! We are so pleased to hear that Lisa was a great help with your travel plans. We take pride in providing outstanding customer service and it's nice to know that we can still make travel plans go smoothly. Thank you for your kind words!

Posted 2 years ago

“Vynka was most supportive”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating! We are so happy that you enjoyed your luxury escape and found Vynka to be most supportive. We really appreciate your feedback and support.

Posted 2 years ago

“Vynka was extremely helpful and very friendly. She made me feel even more excited about our up coming trip whilst discussing our venue choices. Also all over helping me with transfers. Very accommodating and you should be very happy to have her part of your team.”

Helpful Report

Posted 2 years ago

Thank you so much for your kind words, Audrey! We are very proud of our team here at Luxury Escapes and especially Vynka, who demonstrated outstanding commitment and lots of energy towards making your experience an excellent one. We are very grateful for your 5 star rating and we look forward to having you as a guest again soon!

Posted 2 years ago

“Jake was very polite, friendly and very helpful. He was excellent and provided a excellent support and solved the problem with short manner. Thank-you.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Luxury Escapes. Jake was indeed both friendly and helpful in providing excellent customer service. We are very grateful to have service representatives such as him to attend to our client's needs and wants. Many thanks again.

Posted 2 years ago

“Luxury escapes is great for holiday planning! The customer service was quick and seamless to correct an error a hotel made. Gavin S was such a great help in sorting things quickly.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of Luxury Escapes! We are thrilled you had a great holiday planning experience, and are especially grateful for your acknowledgement of our customer service. We are delighted to hear that Gavin S was able to quickly resolve your issue, and his help in sorting things efficiently is greatly appreciated.

Posted 2 years ago

“Lisa B helped me again today! I asked to change the dates for my Luxury Escape to Peppers Moonah Links. Having just booked with Lisa yesterday, I was thrilled when my request to change the dates was very quickly actioned by return email. Brilliant Lisa!!”

Helpful Report

Posted 2 years ago

Thank you for your five star review of Luxury Escapes! We are delighted that Lisa B was able to assist you with changing the dates for your Luxury Escape to Peppers Moonah Links - it is fantastic that this was quickly done by email. We appreciate your kind words!

Posted 2 years ago

“Natasha K was extremely helpful, efficient and kind with her helping us with our refund, thanks Natasha”

Helpful Report

Posted 2 years ago

Thank you Tamara for your 5 star review. We appreciate your feedback and are glad that you had a pleasant experience with Natasha. It's great that she was able to help you with your refund.

Posted 2 years ago

“I needed to change our booking dates due to my wife's illness. Gavin S. attended to my needs with courtesy and efficiency. George”

Helpful Report

Posted 2 years ago

Hi George, thank you for your 5-star review! We are glad to hear that Gavin S. was able to assist you in adjusting your booking dates. We hope your wife gets better soon.

Posted 2 years ago

“Tammy R was Very helpful and fixed my account problem straight away. She was very polite and accommodating. Thank you”

Helpful Report

Posted 2 years ago

Hi Leesa, thank you for your 5-star review! It's great to hear that Tammy R's customer service was so helpful in fixing your account problem.

Posted 2 years ago

“Had to reorganise our travel plans at the last minute due to unforeseen circumstances. Even though it was within a week of our booked dates Gavin S contacted the resort and managed to get us new dates. Awesome service!”

Helpful Report

Posted 2 years ago

Hi Craig, thank you for your 5-star review. We are glad that Gavin S was able to help you out when you had to reorganise your travel plans at the last minute due to unforeseen circumstances. We always strive to provide our customers with outstanding service and we are glad to hear that we have achieved that for you.

Posted 2 years ago

“Thank you to Natasha and the Luxury Escapes team for being so flexible and understanding to grant a further extension on my credit due to medical diagnosis. Look forward to the next adventure to our desired international destination. Once again thank you Luxury Escapes.”

Helpful Report

Posted 2 years ago

Thank you Shane, for taking the time to provide your amazing review. We really appreciate your kind words and are so glad to hear that Natasha and team for understanding and flexible when granting the credit extension. We hope you have a wonderful time on your next adventure!

Posted 2 years ago

“Courteous and professional service”

Helpful Report

Posted 2 years ago

Hi there, thank you for your 5-star review, it is greatly appreciated!

Posted 2 years ago

“Had a great customer service experience with Bipin K - was very efficient, polite and helpful. Excellent customer service @luxuryescapes”

Helpful Report

Posted 2 years ago

Thank you so much for the 5-star review, Lynda! It's wonderful to know that our team, specifically Bipin K, was able to offer you an excellent customer service experience. Again, thank you very much for the kind words.

Posted 2 years ago

“Hi luxury Escapes Just wanted to let you how helpful Natasha K was helping me today amazing 🤩”

Helpful Report

Posted 2 years ago

Hi Joanne, thank you for your 5-star review. We appreciate your positive feedback and are so pleased to hear that Natasha was able to assist you. High five to Natasha K!

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews