Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Had to cancel a booking so rang luxury escapes I had Madison G answer, was professional knowledgeable kind nice & helped in cancelling my booking & receiving a credit, thanks so much Madison G.”

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Posted 2 years ago

Thank you for this review Kerri! Madison is a star and we will share this with her and the team.

Posted 2 years ago

“Kam R was very helpful in helping with my inquiry. We have been doing Luxury Escape deals for the last 6 or so years and have enjoyed every single one of them.”

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Posted 2 years ago

We're so happy to hear that you have enjoyed all of your escapes with us over the last 6 years! Thank you for this lovely review. Kam is amazing and we will share this with him and the team.

Posted 2 years ago

“Natasha K has been so helpful during a confusion I had with one of my bookings”

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Posted 2 years ago

We're so glad that Natasha was able to clear things up for you. Natasha is a star!

Posted 2 years ago

“I recently contacted Luxury Escapes to cancel a booking for later in the year. Lucy attended to my request with a professional, friendly and competent manner. She was helpful providing additional advice regarding future bookings and experiences. Thank you Lucy it was a pleasure dealing with you in such an efficient and pleasant manner.”

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Posted 2 years ago

This review has really made us smile. We will be sure to share this with Lucy and the team.

Posted 2 years ago

“Changing my booking was made so easy with the help of Natasha K. I would also like to mention Andrew with whom I first spoke to. Many thanks again Natasha.”

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Posted 2 years ago

Natasha and Andrew are amazing! Thank you for sending through this review Sue.

Posted 2 years ago

“Thank you Jennifer for sorting out my concerns.”

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Posted 2 years ago

Thank you for this review! We will share this with Jennifer and the team.

Posted 2 years ago

“Quick and efficient and informative service…thank you”

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Posted 2 years ago

Thank you for this review! We will share this with the team.

Posted 2 years ago

“Thank you for your help today via WhatsApp Danielle! You sorted out my issues and couldn’t have been more helpful. Great service!”

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Posted 2 years ago

Thank you for this 5-Star review. Danielle is amazing and we're so happy to hear she was able to sort out your issues over WhatsApp.

Posted 2 years ago

“Excellent service from Vynka”

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Posted 2 years ago

Thank you for this review Pat! We will share this with Vynka and the team.

Posted 2 years ago

“Excellent service, fast, friendly and all sorted. Lucy was exceptional”

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Posted 2 years ago

Lucy is certainly exceptional and we will pass on your lovely words to her and the team. Thank you for this review Peter!

Posted 2 years ago

“Gregory W has been extremely helpful with changing our booking due to a medical emergency. We are very appreciative of his consideration, friendliness and efficiency.”

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Posted 2 years ago

We're so happy to hear how amazing Greg was with assisting you in what would have been a stressful and worrying time for you. Thank you for this review.

Posted 2 years ago

“Natasha K was fabulous in sorting out my booking problem and has excellent PR skills. Thanks so much Natasha. :)”

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Posted 2 years ago

Thank you for this lovely review Jan. We will share this with Natasha and the team.

Posted 2 years ago

“Kam R, answered quickly and was knowledgeable. Thanks”

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Posted 2 years ago

Thank you for this review Jay. Kam is a star!

Posted 2 years ago

“i made a mistake on my bookings at ridges in brisbane fortitude phoned bella and jennifer very happy with outcome all fixed up now, thank you very much”

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Posted 2 years ago

Thank you for this lovely review and we're so happy Jennifer was able to find a great outcome for you. Thank you for the review.

Posted 2 years ago

“Ruxandra P was fast and efficient to solve my problem within mutes.”

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Posted 2 years ago

Thank you for this review. Ruxandra is amazing!

Posted 2 years ago

“Kam Rwas very helpful in sorting out an issue with transfers. Thank you so much.”

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Posted 2 years ago

We're so glad that Kam was helpful in assisting with your transfers. Thank you for the review!

Posted 2 years ago

“Eric H was prompt, polite and thorough . I feel reassured with this sort of service ! Thank you Eric!”

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Posted 2 years ago

Eric is amazing and we will be sure to share this with him and the team. Thank you for the review!

Posted 2 years ago

“I was impressed with precise and efficient service, which was attended to immediately.”

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Posted 2 years ago

Thank you for this 5-Star review Carmel. We will share this with the team.

Posted 2 years ago

“The customer service was amazing along with the great deals! Gavin S was so efficient and knowledgeable. He was able to quickly answer any questions I had and was really responsive. Thanks for making it such a memorable experience with a great company.”

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Posted 2 years ago

We are so happy to hear how efficient and knowledgeable Gavin was in assisting you. Gavin is a star! Thank you for sharing.

Posted 2 years ago

“Kam R was very helpful and quick to sort out an issue I had with my email . Thanks Kam R”

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Posted 2 years ago

Thank you for this review Jodie! Kam is amazing and we will share this with him and the team.

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews