Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

Write Your review

Tell us how Luxury Escapes made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Called luxury escapes twice today spoke to Claire and Josephine, very helpful ladies. I’ve never had a problem with LE, always read the cancellation policy. Fabulous that Frequent Flyer credit can be used.”

Helpful Report

Posted 2 years ago

Thank you for this 5-Star review. We will share this with the team.

Posted 2 years ago

“Professional and quick customer service”

Helpful Report

Posted 2 years ago

Thank you for this 5-Star review!

Posted 2 years ago

“I am so happy with the service I received today from Vynka. Without prompting I was contacted in regards an issue with my booking. It was sorted and made good in a very professional and efficient manner. Thank you so much!”

Helpful Report

Posted 2 years ago

Thank you for this review. It's certainly made us smile. We will share this with Vynka and the team.

Posted 2 years ago

“Thanks Marina B for all your help today. So very professional, personable & informative. All my questions answered with a friendly banter.”

Helpful Report

Posted 2 years ago

Thank you for this lovely review. We will share this with Marina and the team.

Posted 2 years ago

“We sadly had to cancel a holiday and Tiasha E was so helpful and understanding and quickly made the arrangements for us to get a credit. It was a difficult situation for us and we were very grateful for her professional assistance.”

Helpful Report

Posted 2 years ago

Thank you for this review. Tiasha is amazing and we're happy to hear that she was able to find a great solution for your cancelled booking.

Posted 2 years ago

“Vynka was amazing in organising our airport transfer at 8pm at night, very appreciative of her help, thank you”

Helpful Report

Posted 2 years ago

“I received fantastic service from Vynka B today. She was friendly, easy to understand and quick to action our date change. Great customer service.”

Helpful Report

Posted 2 years ago

“Lucy was an amazing help. She was so polite and easy to talk to. Great customer service”

Helpful Report

Posted 2 years ago

Thank you for this review of Lucy's amazing customer service!

Posted 2 years ago

“Customer service from Madison G was outstanding. She was very patient and understanding with our needs. Gladly have her book our future holidays.”

Helpful Report

Posted 2 years ago

Thank you for this great review. Madison is the best!

Posted 2 years ago

“Thanks Danielle P for helping my dad with his booking. You took all the stress away from him! Appreciate your help and quick response”

Helpful Report

Posted 2 years ago

We are so happy to hear that Danielle was able to take the stress out of your dads booking. Thank you for the review.

Posted 2 years ago

“Lucy from Luxury Escapes was lovely. Grateful for all your help and time. Thank you for making the interaction a very pleasant, quick and easy one. Love your work Lucy 💫”

Helpful Report

Posted 2 years ago

Thank you for this lovely review Sharon. We will share this with Lucy and the team.

Posted 2 years ago

“Excellent customer service from Kam R. He answered all my questions and emailed the resort we had booked, to ensure airport transfers were in place. Our phone call dropped out mid conversation and he immediately called me back.”

Helpful Report

Posted 2 years ago

Thank you for this review of Kam's excellent customer service. Kam is a star!

Posted 2 years ago

“Mitchell R was super , helpful, prompt, warm & professional AND he got me an answer”

Helpful Report

Posted 2 years ago

Mitchell is amazing! Thank you for this 5-Star review.

Posted 2 years ago

“Madison G was extremely helpful and very easy to work with today. I really appreciated her patience and preparedness to help. She spoke clearly and in a friendly manner. So nice not to have to deal with offshore call centres.”

Helpful Report

Posted 2 years ago

Thank you for this review Lyn. Madison is amazing and we will share this with her and the team.

Posted 2 years ago

“Very quick and efficient change of dates. Thank you very much Mitchel R.”

Helpful Report

Posted 2 years ago

Thank you for this amazing review!

Posted 2 years ago

“Danielle P at Luxury Escapes is totally amazing. She is 10 star. I had a few issues with my booking and within 24 hours, all resolved. She was in contact with me and the venue and we are all sorted in my favour. Amazing woman. Reliable, contactable - amazing.”

Helpful Report

Posted 2 years ago

Thank you for this review Rosemary. It really made us smile and we agree that Danielle deserves 10 stars!

Posted 2 years ago

“Danielle answered all my emails promptly and was very thorough. It was much appreciated.”

Helpful Report

Posted 2 years ago

Thank you for this 5-Star review. We will share this with Danielle and the team.

Posted 2 years ago

“Luxury Escapes offers some great travel deals; very glad they're still in business after the pandemic! Exceptional service provided by Mikayla C! She was extremely helpful in assisting me canceling a reservation and refunding the entire amount to my account. Thanks Mikayla!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to send through this lovely review. We will share this with Mikayla and the team.

Posted 2 years ago

“Superb service from Josephine! Answered all of my emails in a timely manner & made the booking process much less stressful for me”

Helpful Report

Posted 2 years ago

Hi Alesha, we are so happy to read about Josephine's superb assistance. We will share this with the team.

Posted 2 years ago

“Super fast and very helpful response from Lucy H, who solved my problem straight away. Thanks again!”

Helpful Report

Posted 2 years ago

Thank you for this review Sharon. We will share this with Lucy and the team.

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews