Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent service, fast, friendly and all sorted. Lucy was exceptional”

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Posted 2 years ago

Lucy is certainly exceptional and we will pass on your lovely words to her and the team. Thank you for this review Peter!

Posted 2 years ago

“Gregory W has been extremely helpful with changing our booking due to a medical emergency. We are very appreciative of his consideration, friendliness and efficiency.”

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Posted 2 years ago

We're so happy to hear how amazing Greg was with assisting you in what would have been a stressful and worrying time for you. Thank you for this review.

Posted 2 years ago

“Natasha K was fabulous in sorting out my booking problem and has excellent PR skills. Thanks so much Natasha. :)”

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Posted 2 years ago

Thank you for this lovely review Jan. We will share this with Natasha and the team.

Posted 2 years ago

“Kam R, answered quickly and was knowledgeable. Thanks”

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Posted 2 years ago

Thank you for this review Jay. Kam is a star!

Posted 2 years ago

“i made a mistake on my bookings at ridges in brisbane fortitude phoned bella and jennifer very happy with outcome all fixed up now, thank you very much”

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Posted 2 years ago

Thank you for this lovely review and we're so happy Jennifer was able to find a great outcome for you. Thank you for the review.

Posted 2 years ago

“Kam Rwas very helpful in sorting out an issue with transfers. Thank you so much.”

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Posted 2 years ago

We're so glad that Kam was helpful in assisting with your transfers. Thank you for the review!

Posted 2 years ago

“Eric H was prompt, polite and thorough . I feel reassured with this sort of service ! Thank you Eric!”

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Posted 2 years ago

Eric is amazing and we will be sure to share this with him and the team. Thank you for the review!

Posted 2 years ago

“I was impressed with precise and efficient service, which was attended to immediately.”

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Posted 2 years ago

Thank you for this 5-Star review Carmel. We will share this with the team.

Posted 2 years ago

“The customer service was amazing along with the great deals! Gavin S was so efficient and knowledgeable. He was able to quickly answer any questions I had and was really responsive. Thanks for making it such a memorable experience with a great company.”

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Posted 2 years ago

We are so happy to hear how efficient and knowledgeable Gavin was in assisting you. Gavin is a star! Thank you for sharing.

Posted 2 years ago

“Kam R was very helpful and quick to sort out an issue I had with my email . Thanks Kam R”

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Posted 2 years ago

Thank you for this review Jodie! Kam is amazing and we will share this with him and the team.

Posted 2 years ago

“Marina B was so polite and attentive to my enquiry - she understood my request and ensured she would and did follow up on my enquiry . Thank you again for your help Marina.”

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Posted 2 years ago

Thank you for this lovely review. We will share this with Marina and the team.

Posted 2 years ago

“Very prompt, pleasant and positive response by Tammie R to my request to cancel a booking and obtain a credit towards other LE holidays.”

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Posted 2 years ago

Thank you for sharing your 5-Star experience. Tammie is the best!

Posted 2 years ago

“The service I received was outstanding, polite and kept me completely informed”

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Posted 2 years ago

Thank you for this lovely review! We will share this with the team.

Posted 2 years ago

“I am difficult to contact at the best of times, but Vynka persevered trying until she was able to handle my issue professionally.”

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Posted 2 years ago

Thank you for this review! We're so glad Vynka was persistent and able to assist so professionally.

Posted 2 years ago

“Helpful friendly service from Mikayla C had to make changes short notice to my plans was quickly sorted and updated confirmation received promptly: )”

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Posted 2 years ago

Thank you for this review of Mikayla's amazing customer service!

Posted 2 years ago

“Great service from Natasha K- fixed our issue quickly and great advice”

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Posted 2 years ago

Thank you for this lovely review. We will share this with Natasha and the team.

Posted 2 years ago

“Impressive service and a great outcome. Vynka was incredibly helpful in sorting out our cancellation due to serious illness. Nothing was too much trouble. She followed up quickly and was always friendly and professional. Vynka converted our cancelled booking to a "buy now, book later" voucher. Based on my experience I would recommend Luxury Escapes to anyone and everyone. You get amazing value and brilliant service!”

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Posted 2 years ago

We are so glad that Vynka was able to find a great outcome for you in what would have been a stressful and worrying time. We will share this with Vynka and the team.

Posted 2 years ago

“Vynka was very helpful and assisted me with my issues in a prompt and friendly manner. Could not be happier with her customer service. Thank you.”

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Posted 2 years ago

Vynka is amazing! Thank you for sending through this 5-Star review Ann.

Posted 2 years ago

“Lucy was so lovely on the phone this morning. Polite and courteous . I am so grateful & appreciative that my credit has been extended.”

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Posted 2 years ago

Thank you for this lovely review Maree. We will share this with Lucy and the team.

Posted 2 years ago

“No problems solving my queries,cheerful and efficient.”

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Posted 2 years ago

Thank you for this 5-Star review John!

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews