Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Gavin was very good”

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Posted 2 years ago

Thanks for the 5-Stars. Gavin is amazing

Posted 2 years ago

“Vynka promptly contacted me with details of further option after I booked a COMO stay. Whilst not being able to take advantage of the offer, Vynka’s eye for detail and friendly contact was appreciated.”

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Posted 2 years ago

Thank you for this 5-Star review. Vynka is amazing and we will share this with her and the team.

Posted 2 years ago

“It was a nice email surprise from Vnkya to say we have been lucky enough to have one airport transfer. She was so helpful and prompt with her email replies as to how it all works.”

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Posted 2 years ago

Thank you for this review! We will share this with Vynka and the team.

Posted 2 years ago

“I accidentally double booked an escape & Mikayla listened to what I had to say & cancelled one of the escapes as requested. A very pleasant experience as I was a bit apprehensive about losing my money”

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Posted 2 years ago

Thank you for this review Peter. Mikayla is amazing and we're glad she was able to assist with your double booking.

Posted 2 years ago

“I have had the most wonderful experience with Luxury Escapes, I had booked the Pullman Melbourne ages ago for the end of this month..then I broke my ankle, despite not technically allowed to move my booking Vynka and the team worked with Pullman on the Park to make it happen at a later date. Cant thank you guys enough. I now look forward to taking advantage of the Park in June”

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Posted 2 years ago

Thank you for this review Liz. We're so glad that Vynka and the team were able to assist with your booking in what would have been a stressful time for you. We will share this with the team.

Posted 2 years ago

“I had created a few challenges by booking via my mobile which inadvertently picked up my apple id not my luxury escapes account. Vynka was the final agent to manage the cancellation and refund. The other team members also played a critical role in securing alternative dates when that was one of my options. Very patient and a desire to fix the problem.”

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Posted 2 years ago

Thank you for this review and for detailing your experience. Vynka and the team are amazing and we will share this review with them.

Posted 2 years ago

“Fantastic service from Kelsey F. She researched a problem I was having, emailed me her findings and followed up with a call. Thanks Kelsey”

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Posted 2 years ago

Thank you for this review Belinda. Kelsey is a star and we will share this with her and the team.

Posted 2 years ago

“Luxury escapes is amazing every time we have a question or a change they are so nice and do it all for us. This consultant Danielle was efficient, friendly and so helpful. She took charge of it all; she made contact with us through out letting us know what was happening . We felt secure in her help and all the worry was taken off us. The consultants that you have really make the difference when organizing or changing details in your booking. A true no hassle experience”

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Posted 2 years ago

You've certainly brought a smile to our faces with this lovely review. Thank you for sharing your most recent experience with the amazing Danielle. We will share this with Danielle and the team.

Posted 2 years ago

“I recently had the pleasure of working with Eric H from Luxury Escapes, and I couldn't be more impressed with his service. Eric helped me to move the dates of my boss's stay at the Sofitel Dubai, and he did so with such professionalism, efficiency, and care. Eric was prompt in responding to my queries and provided me with all the information and support I needed to make the changes. I was extremely impressed by the high level of service he provided. I would highly recommend Eric H and Luxury Escapes to anyone looking for a reliable and professional travel service. Best regards, Chinee of Agilyx Group”

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Posted 2 years ago

Hi Chinee, thank you for this amazing 5-Star review. It has certainly made us smile! Eric is an asset to Luxury Escapes and we will be sure to share your kind words with him and the team.

Posted 2 years ago

“Very friendly service and only too happy to help. Was prompt confirming reservation”

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Posted 2 years ago

Hi Mark, thank you for this review. We will share this with our amazing support team.

Posted 2 years ago

“Fantastic service today by Mohammad.A, he was super efficient and resolved the issue instantly. Great customer service, thank you”

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Posted 2 years ago

We're so happy to hear this Rebecca. We will share your review with Mohamad and the team.

Posted 2 years ago

“Very helpful and quick to respond. I was only enquiring about whether or not I had a balance to pay however Danielle went one step further and told me that my transfers were yet to be arranged and that she would contact the hotel on my behalf to get things started. Great work”

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Posted 2 years ago

Thank you for this amazing review Dominic. Danielle is amazing and we are so happy to hear how she went above and beyond in assisting you.

Posted 2 years ago

“MitchR who i spoke with on the phone and via email was very helpful and understanding and always replied promptly to my email queries and keeping me informed with the progress of my request.”

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Posted 2 years ago

Thank you for detailing your experience with the amazing Mitch. We will share this with Mitch and the team.

Posted 2 years ago

“Kam R was very helpful and provided good advice”

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Posted 2 years ago

Thank you for this review Rosario. We will share this with Kam and the team.

Posted 2 years ago

“First Covid, then my husband became ill, we rebooked once again and then he became hospitalized when we were due to have our break again . I reached out each time to Josephine S. advising what had eventuated and Josephine went over and beyond helping us to resolve our booking. So very pleased with the service . Thank you once again Josephine S .”

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Posted 2 years ago

We are so happy to hear how Josephine went over and beyond to assist you in what would have been a stressful time. Thank you for this review.

Posted 2 years ago

“great service helpfulness of our enquiry, politeness in dealing with us said she would get back to us sometime later but rang us back about 5 minutes later explaining everything was fixed up great service”

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Posted 2 years ago

Thank you for this 5-Star review Neil. The support team are amazing and we will share this with them.

Posted 2 years ago

“Very helpful in finalizing the Airport pick-up services at the Koh Samui Airport. Ver prompt and excellent service with care.”

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Posted 2 years ago

We're so happy to hear that the team were amazing in assisting with your transfers. Have an amazing escape!

Posted 2 years ago

“Kam R was very helpful. Kam R attended to my questions in a professional & timely manner by contacting the resort which was booked to clarify arrival times.”

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Posted 2 years ago

Thank you for this review Robert. We will share this with Kam and the team.

Posted 2 years ago

“Vynka B was so extremely helpful, this trip was becoming super stressful and Vynka was happy to call me back whilst I was working so I didn’t need to stress anymore. Amazing customer service! Thanks to Vynka this stress situation became stress free and exiting! Chanel R”

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Posted 2 years ago

Hi there, Vynka is amazing and we are so happy that she was able to assist with her fantastic customer service.

Posted 2 years ago

“I had a phone inquiry with customer service consultant Mikayla today. She was very helpful polite, patient and prompt with solving the issue”

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Posted 2 years ago

Hi Klavdya, thank you for sending through this lovely review. We really appreciate it.

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews