Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

Write Your review

Tell us how Luxury Escapes made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Many thanks to Gavin S for processing my request so efficiently”

Helpful Report

Posted 2 years ago

Hi Matt, thanks for this 5-Star review. We will share this with Gavin.

Posted 2 years ago

“We were assisted by Vynka who delivered great customer service. Very happy with the outcome and will def be booking again when we can reorganise our schedule. Thank you so much.”

Helpful Report

Posted 2 years ago

Hi there, thank you for your 5-star review. Glad to hear that Vynka provided great service and that you were happy with the outcome.

Posted 2 years ago

“We were assisted by Vynka who delivered great customer service. Very happy with the outcome and will def be booking again when we can reorganise our schedule. Thank you so much.”

Helpful Report

Posted 2 years ago

Hi there, thank you for your 5-star review. Glad to hear that Vynka provided great service and that you were happy with the outcome.

Posted 2 years ago

“i dealt with a lady named Vynka she was polite and obliging and answered all my quires in a most pleasent manner. Thank you Vynka”

Helpful Report

Posted 2 years ago

Hi Denise, thank you for your 5-star review. We are happy to note that Vynka helped to make your experience a pleasant one.

Posted 2 years ago

“Eric H was sensational to deal with. He gave me amazing service and went out of his way to help with my enquire and achieved the best outcome I hoped for. I have always found Luxury Escapes staff wonderful, that’s why I book through them. Thank you again Eric H you need to be congratulated 😀”

Helpful Report

Posted 2 years ago

Hi Nala, thank you for your 5-star review. We couldn't be happier knowing that Eric was sensational and helped to achieve the best outcome for you.

Posted 2 years ago

“Thanks for your follow up today Marina B as I had some queries in relation to our food experience/tour we have booked for this weekend. It was appreciated that you came back to me as you said you would.”

Helpful Report

Posted 2 years ago

Hi Amanda, thank you for your 5-star review. Glad to hear that Marina provided great service.

Posted 2 years ago

“Maddison G was very efficient and resolved the problem very quickly by ensuring I received the confirmation of my booking to the correct email address. She was polite, patient and reassuring. Many thanks!”

Helpful Report

Posted 2 years ago

Hi there, thank you for your 5-star review. We are pleased to note that Maddison was efficient and helped to resolve your concerns quickly.

Posted 2 years ago

“we had to cancel holiday fo 2 people to Phuket and Kam R was so professional and got us a full refund in form of credit for 12 months he was a breath of fresh air and a pleasure to deal with David Smith satisfied customer”

Helpful Report

Posted 2 years ago

Hi David, thank you for your 5-star review. Great to hear that Kam was a pleasure to deal with - he is a star!

Posted 2 years ago

“Danielle was great in answering our query regarding our additional infants. We had a prompt response with good communication on our behalf with our hotel. I’m very happy with the service I was given.”

Helpful Report

Posted 2 years ago

Hi Juliet, thank you for your 5-star review. We are glad to hear that Danielle was great and that you were happy with the service.

Posted 2 years ago

“Natasha K was very helpful and polite and solved my issue.”

Helpful Report

Posted 2 years ago

Hi Keith, thank you for your 5-star review. Great to hear that Natasha helped to solve your concerns.

Posted 2 years ago

“Andrew L was very professional and made my experience enjoyable.He is a credit to your Company.”

Helpful Report

Posted 2 years ago

Thank you Bradley! Andrew certainly is a credit to Luxury Escapes and we will share this with him and the team.

Posted 2 years ago

“Natasha K very pleasant and effective.”

Helpful Report

Posted 2 years ago

Thank you for this 5-Star review! We will share this with Natasha.

Posted 2 years ago

“Had to cancel a booking so rang luxury escapes I had Madison G answer, was professional knowledgeable kind nice & helped in cancelling my booking & receiving a credit, thanks so much Madison G.”

Helpful Report

Posted 2 years ago

Thank you for this review Kerri! Madison is a star and we will share this with her and the team.

Posted 2 years ago

“Kam R was very helpful in helping with my inquiry. We have been doing Luxury Escape deals for the last 6 or so years and have enjoyed every single one of them.”

Helpful Report

Posted 2 years ago

We're so happy to hear that you have enjoyed all of your escapes with us over the last 6 years! Thank you for this lovely review. Kam is amazing and we will share this with him and the team.

Posted 2 years ago

“Natasha K has been so helpful during a confusion I had with one of my bookings”

Helpful Report

Posted 2 years ago

We're so glad that Natasha was able to clear things up for you. Natasha is a star!

Posted 2 years ago

“I recently contacted Luxury Escapes to cancel a booking for later in the year. Lucy attended to my request with a professional, friendly and competent manner. She was helpful providing additional advice regarding future bookings and experiences. Thank you Lucy it was a pleasure dealing with you in such an efficient and pleasant manner.”

Helpful Report

Posted 2 years ago

This review has really made us smile. We will be sure to share this with Lucy and the team.

Posted 2 years ago

“Changing my booking was made so easy with the help of Natasha K. I would also like to mention Andrew with whom I first spoke to. Many thanks again Natasha.”

Helpful Report

Posted 2 years ago

Natasha and Andrew are amazing! Thank you for sending through this review Sue.

Posted 2 years ago

“Thank you Jennifer for sorting out my concerns.”

Helpful Report

Posted 2 years ago

Thank you for this review! We will share this with Jennifer and the team.

Posted 2 years ago

“Thank you for your help today via WhatsApp Danielle! You sorted out my issues and couldn’t have been more helpful. Great service!”

Helpful Report

Posted 2 years ago

Thank you for this 5-Star review. Danielle is amazing and we're so happy to hear she was able to sort out your issues over WhatsApp.

Posted 2 years ago

“Excellent service from Vynka”

Helpful Report

Posted 2 years ago

Thank you for this review Pat! We will share this with Vynka and the team.

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews