“Buying flooring online is obviously not as straight forward as buying groceries! There are a lot of different providers out there, what sets them apart is their customer service. Becky dealt with my query super efficiently and would definitely recommend LFF!”
“Excellent flooring. Arrived quickly together with underlay. Easy to fit and the slate grey looks brilliant. Brightens up the whole room. Next room already being planned. Derek”
“Very happy with my flooring excellent quality ,staff very pleasant and helpful, delivery dates and service was good and samples sent were delivered quick .Will be definitely be ordering with them again”
“Quick service, very professional and amazing prices! One pack was damaged when I received it and they were so quick in re-sending a new one for free. Very happy with the service I received, especially since it was around Christmas time and waiting times everywhere else were ridiculous.”
“Very professional and efficient. Good product and value for money. Have used Luxury Flooring twice in recent years and would be happy to do so again.”
“Good web site easy to use
Helpful and friendly staff
Good return policy and a great product. This is the second time I have bought from these guys and was not disappointed. But don’t take my word for it buy from them and you will be glad you did as I was
Thank you
Luxury Flooring”
“The service is excellent from order to delivery. I have now completed three rooms with laminate flooring from Luxury Flooring and the results are better than expected.”
“Fantastic service and really helpful
I ran out of flooring and they pulled out all the stops to supply me more so I would have in time for my fitter
Flooring is beautiful and very well made”
“£7k worth of substandard flooring.
We ordered from Luxury flooring in 2019 as part of an insurance claim and are still in dispute with them regarding the quality of the flooring.
Firstly, as others experienced, we had delivery issues whereby the lorry they sent the flooring on couldn’t reach the property but we hadn’t been advised the size of vehicle they would be using.
Second delivery hit issues again and caused delays to the project. They wanted to charge us £140 for a third delivery despite it being their incompetence for the failed deliveries.
Third time lucky?! Nope. This time the 62 packs of flooring delivered had no resemblance to the sample sent.
The sample was a beautiful wood, smooth velvety finish.
The flooring delivered was an awful mish mash of colours that had no resemblance but worse still the finish was like sandpaper or Velcro.
Literally walking across it your socks stuck to it.
Cue more arguments with Luxury Flooring who accepted no responsibility or offered any assistance. More days passed as both I and my insurers argued with this company who offer no customer service.
Photos were sent clearly showing the difference in the product but no viable solution was offered.
In the end after 3 weeks of disputes my insurers kindly offered to cover the cost of resending and resealing 150m2 of flooring.
A year after installation, the flooring is awful. It’s cracking & splitting.
Every night we sit on the sofa and are shocked by the loud bangs and cracks that happen. It literally sounds like gunshots, I’m not exaggerating.
We have substantial splits on approximately a third of the flooring.
This is a completely sub standard product and low and behold we are not getting any replies back from Luxury Flooring.
Avoid at all costs if you want quality products & helpful customer service.”
“Great Service! I ordered 4 laminate flooring samples that arrived quickly in the post, and the customer service team were very helpful advising my clueless self how many packs I would need to order for the room size.
My order arrived on time and the flooring looks great!”
“Five stars is not enough for this company! Bought flooring for two large rooms through the Leeds branch and Sarah was just amazing, she couldn't have been more helpful, she made us feel very special. We are over the moon with the flooring, it looks fabulous and the service we received throughout was second to none. Would highly recommend this company. Thank you so much.”
“The Search for the Perfect Floor - So I dont think I have ever ordered so many samples from so many companies, but Luxury Flooring won the order.
We needed around 80m2 of flooring and so I was nervous committing to this much expense. The flooring arrived safely and is great quality, we are really please with the look.
Sometimes I felt there was a little too many planks with filler in, but once its down no one really notices. And if you plan it into your cuts, you can also lose a lot of it in the wastage.
We had the oiled version and I would recommend actually getting some oil with the flooring as you might need to re-apply some oil after you clean off the glue from the joints.
Would use Luxury flooring again, but hopefully, this will be the only floor I ever need.”
“Easy to deal with, great prices, great communication. I would highly recommend them. I bought £4000 of Polyflor Luxury vinyl.
Happy to use them again.”
“Fantastic quality and value
Look so good, I would say better than the pictures that are on your website. Regarding the price, we researched for so long and for solid oak it was the cheapest price we found. So to see the quality they were, we were so happy.”
“I love my new floor and got it cheaper than going direct to the manufacturer!
Great customer service too. Will definitely be back for my next new floor purchase.”
“Really pleased with our floor, it's great quality and will last forever!
From website to delivery we were very impressed & wouldn't hesitate to recommend or use again.”
